I would not deal with at all they do not stand behind their places. Very unprofessional. Refused to make necessary repairs went months without a stove washer dryer. Then when you move out they talk a lot of crap. Trying to keep my security deposit I even sent a letter disputing because was never in my apt but charged me for blinds that was never in the place I even had what they call is a charge for what? Never answered me. Katy herself always said she liked how I took care of the property even got a gift card in the beginning. Also she said numerous times she never seen the inside of my place on top of never brought forth my move in sheet with what was wrong at the time I moved in asked her many times to. But is expecting she is gonna keep it. When you asked for work to get done she complained about her maintenance guys and said owner of place refused to put money into the place. I would never deal with them all they want is money and said could get more money from students. Made me move out when I had surgery around Christmas.. she also charged me for removal of stuff when a garage was never on my lease as well as 3/4 of the stuff in there was from previous owner and other tenants relatives. Katy also will talk so much crap to others when you call her out for her unprofessional behavior. All she wants is $$$ don't care about tenants at all. read more

Rented with Silvernail for two years and the only reason I'm leaving them is because I'm graduating! We have loved renting with them. Their staff has always gone above and beyond to accommodate our needs. They're always quick to send someone out for any maintenance issues we may have. Highly recommend renting with them if you're in need of student housing! read more

Unprofessional, Lazy and incompetent. My husband and I dealt directly with Sue Glatz (the owner). we listed a for sale as is residential property. Sue arranged to have some yard work done on the property (turned out to be her husband) we made arrangements over the phone as we live about 12 hours away, the work agreed upon was not done yet she was paid. That is the minor issue. We made a trip to the property and told Sue we would be there. When we arrived late in the evening the home had been left unlocked and there was no lock box. Sue's response, it is so close to my office I did not think it needed a lock box. So instead she just left the house open for anyone to come and go as they please. Leaving the property accessible to thiefs or vandals, and potential liabilities to us as property owners. In addition to these things she did not reply to emails or did not give complete replies, and consistently asked questions that had been answered. She appeared to not read her emails and as a result was uninformed even when the questions had been answered. I suggest if you are looking for a realtor, do not use Silvernail or Sue Glatz, this sly as a fox woman will not have your best interests in place. I chose one star only because there was no way to show negative stars in this forum. read more