Disappointing second visit…read more
This was our second visit to the restaurant while staying in Istanbul, and unfortunately it was quite disappointing.
The food was okay, but it wasn't particularly hot when it arrived. What really left a bad impression, however, was the difference in how we were treated compared with another couple.
While we were there, we noticed an older couple being given complimentary nuts and Turkish tea when they received their bill. When our bill arrived, we received neither. We politely mentioned this to the manager, simply asking why there appeared to be a difference in treatment.
Unfortunately, rather than explaining the situation or acknowledging our concern, the manager became quite rude towards us.
When we received our bill, the manager was also asking for a tip (which is forbidden in Turkey by law since January 2026) as service was not included. I would normally leave a minimum of 10% tip wherever we eat, and have no problem doing so when the service is good. On this occasion, however, I chose not to leave a tip because of the way we had been treated and the way our concern was handled.
We have no issue paying for what we order, and we certainly don't expect complimentary items. But when you see other customers receiving something extra and then receive a different level of treatment yourself, it is reasonable to ask about it. The manager's response was the biggest disappointment. One rule for one couple and a different for others. Not ok.
Sadly, after two visits, this experience means we would not return.