The last time I went here was the nail in the coffin, and I've never returned. The assistants to the doctor were ruthless in their making me feel bad about my glasses, which were old and dirty because I had been financially unable to replace them. Any attempt to make small talk or warm up to them to ease my embarrassment was met with the kind of subtle condescension you can come to expect from old white people. The optometrist who saw me was cold, condescending, and mildly homophobic. I had to get the attention of the secretaries at the exit desk to give me my bill, as they were caught up in gossip, which out-of-context sounded vicious and narrow-minded. If you are a minority in any way, or financially unstable, I would not recommend going to this place. I do not believe you will receive the same care and treatment that a white person who can adequately perform a middle-class persona would be provided. read more

Thank god for Dr Brown. He was the only professional person in there. Today I picked up my glasses. They were handed to me on a table. NO ONE assisted me in trying them on and checking for accuracy. I was told to come back if they don't fit. After paying over $500 I should have been fit right as I picked them up. I'm so disappointed !!!! BUT Dr Brown is the BEST !!! So sorry Dr Brown but I am going somewhere else next time. read more

Went to Milford location. All staff were incredibly friendly, welcoming, helpful and professional. Took time I needed and explained everything. They kept adjusting my glasses little by little until they were just right. Highly recommend. read more