I have been to several SimonMed clinic's across the valley and this one is the best! Very clean! The staff is very friendly and helpful. My x-ray tech was Diane and she was so upbeat and nice. I did not have to wait hours just to get blood work or an x-ray; I was in and out in a timely manner. I will be returning! I won't go anywhere else. Shirley F. Surprise Az. read more

Summary: -The tech/staff seemed nice/competent but their scheduling is terrible. - Don't take appointments after lunch or your day is blown waiting..... If you make an appointment after lunch I am going to almost guarantee that you will be waiting. They request you to get there 30m early too! My 3pm appointment was delayed as there were two people still in front of me....so it will be about 35-40m before we can 'bring you back'! It would have been fine if they called me and told me so I could adjust but they waited until after I had done the paper work and paid....so at least I got to have that fun with a face mask. Millions of dollars in equipment and complicated insurance billing systems but we can't get a reminder call or an appointment update..... My advice - don't bother to go after 11 if you have a schedule at all to keep. I would say go somewhere else but they have one of the few 3T MRIs so you don't have much choice.... read more

Their costs are ridiculous! Before starting my exam, I was told the amount after my insurance and copay and an exact total with how many payments I would have. I agreed since she told me exactly how much it would be and I was not able to do the other exam that I had because it was too much money. Now their billing department is saying I owe double the amount and now have been charged with extra things I was never told about. I still have the same issue and can't get it checked because I cannot afford to until I pay off something that was supposed to be dealt with many months ago!!! read more

I'm absolutely furious right now. This place is so poorly run it's ridiculous. My appointment was at 2:45. I was here before 2:45. I've waited an hour already. I just told the 20 (?) year old receptionist I was going to the restroom (because I've been sitting here an hour). I come out and they had evidently called my name, and was in the process of taking another patient back. I looked at the receptionist and said "are you kidding me"? She told the tech then that I was just in the bathroom and the tech said "oh well, I'll have to take her next". So here I continue to sit. The receptionist knew who I was and didn't say one word when they called me name. My time is valuable. This is infuriating. Note: finally called back at 3:57 (2:45 appointment). read more

My appointment was made by the VA due to them being over loaded with appointments. I got there early as instructed but the receptionist didn't understand that the VA set everything up, and repeatedly ask for insurance verification. I would answer with, I'm with the VA and even gave her my VA Health Card. But she still demanded insurance verification or no service... I then demanded my health card back and walked out with no scan done read more

Update- My money was refunded, 3 months after my visit date. That was a fiasco and should have been handled differently. However, the staff and experience at the time were pleasant. Had an appointment here in April. They were confused about my insurance so they charged me up front for the diagnostic testing. My insurance ended up paying 100% of the service, so they were double paid. When I called to ask for my refund, they said that they would get a check out to me in 4-6 weeks. I called again today (5 weeks later) to check on the status, and it had never been started. They said they'll "escalate" it, and should be within another 30 days. It looks like they are stalling and don't plan on refunding me my money. Definitely do not recommend, as they are stealing money from customers! If I get my refund in a timely manner from this point, I'll change my review, because I did have a good experience. However... holding someone's money and not refunding it, is a big no-no in my book. read more

Terrible terrible customer service. I arrived 15min early no one physically in line so I walked up to the counter. The girl at the desk( the one with her grandmothers headband on, and Halloween makeup) told me to stand in line which I walked two steps away because she was on the phone. I waited patiently then when she was ready she took me. She asked me for my orders and how I scheduled my appointment. I clearly booked an appointment online since no one ever answers the phone at this location . Then she told me I would have to wait. Why even let someone book an appointment when they have to wait on a standby basis here at the office. Absolutely unprofessional and I will never book an appointment here again. She then asked to have a verbal consent from my doctor. My nurse answered her questions and then she gave my nurse an attitude as well because didn't have a diagnosis code. My nurse who works in chandler told her, in her 20 yrs as a registered nurse she NEVER had to give Simon mead a code . This receptionist needs to work at a fast food joint, that's where she belongs. read more

Should receive a zero star!! Been on hold, transfered 8 times, hungup on 4 times. I was schedule today in the Central Phoenix location for my test. It is 50 miles from my house, but very few location do the test I need. I get there and check in and pay. 15 minutes later was told they don't do that test there. So I called scheduling. So far on the phone for 1.5 hours to schedule this test. Customer service reps can't figure out the phoes and transfered me 8 times and hung up on me 4 times. Finally asked to speak to a supervisor. To find out I have to wait a month and half to get an appointment. Really!!!! Terrible customer service!!! read more

This facility has a serious problem with scheduling. I just finished trying for the 2nd time, to get a mammogram. The first time, I waited 30 minutes and was told that the machine broke/software had to be rebooted, please wait for 45 minutes to an hour or reschedule. So I did reschedule only to come in today for my 10:00 and waited 30 minutes before walking out. I kept hearing one of the receptionists telling everyone who came in that they were running 45 minutes late, tho the one I checked in with said that didn't pertain to me. But at the 30 minute time, I walked out and am giving up on this company. I'm sure there are more professional labs in the valley. read more

Had a CT scan this morning and had Chris B. as the radiologist. He walked through every step clearly and made sure I was comfortable the whole time. Awesome work read more

I was scheduled for a pelvic ultrasound. They told me to drink 32 oz of water an hour before my procedure, which I did. I arrived on time, sat there for 45 minutes past my appointment time, holding my pee. Then the technician comes to get me and says, "You've been sitting here all this time? No one even told me you were here!" Then, during the procedure, the room was SO cold that I couldn't stop shaking. I asked for a blanket but they didn't have any and just gave me an extra gown, which didn't help at all. If you go there, be sure to take a blanket with you, and be prepared to wait a long time! read more

Receptionist was too busy on her personal cell to answer questions. She referred to my wife as a he when she clearly looks like a female. Definitely won't refer anyone to them again for any services. read more

One of the worst front desks I have ever had to deal with. I was called and told to check in at 6 o'clock. The front desk strolled in at 10 after and when finally sat done just looked at me standing at the door. I finally banged on the door and she let me in and was generally an unpleasant person to me and everyone who came in. Very rude at check in. I'm still shocked that this person has a job. When I was leaving another gentleman was having words with her. This was the Simon Med at 10815 W. McDowell. read more

I made the appointment on the phone, and was asked for East Valley or West Valley. Since I live in Goodyear, I chose west... believing this to be the Goodyear location. I arrived at the Goodyear location on time, but was told my appointment was at the Avondale location. It wasn't far down McDowel but at that time, I arrived late. As I made my appointment on the phone, I was told my copay was $100 and that I could split that up between two $50 payments. Unfortunately, this wasn't the case. When I signed in, the receptionist told me that this was not how it was done anymore and they shouldn't have told me that. I did not have to wait too long and the ultrasound tech was very nice. read more

I walked in and there were at least ten people in line. After standing in line for 10-15 minutes, I was greeting by a very courteous person. There were four staff members working behind the desk and all four employees were respectful and courteous to each and every client. These people, along with the two technicians who assisted me with my medical tests were friendly and patient and acted like I was the first person they had ever dealt with. I left this SimonMed feeling grateful for all these people who are overwhelmed with work and people but perform their jobs with kind professionalism. It was a great example to see, you made my day. Thank you to all of you. read more

Find another place this will take 4 hours Expect to watch 2 movies when you have an appointment waiting for them to call you when they say 30m that means 2 and half hours So they will ask you to get their 30m before your appointment so your total wait time comes up to 3 hours I got here @ 5 for a 5:30 it's 6:40 nothing read more

Really awful service. I've experienced nothing but frustration with scheduling, billing and with the reports not being sent to my ordering physician. I used PTO and paid for a copay at my doctor's office only to be told he hasn't received the report. This was despite being told by SM staff that they would ensure it would be there on time. I now need to take another day off and spend another $75.00 for the report from my physician not to mention the amount of time I've waited to find out my diagnosis and plan of care. Moreover, my appt was canceled by THEM 4 times within one week including another day I took time off from work only to be told one hour after arrival that they couldn't see me due to lack of radiologist availability. Like they didn't realize this BEFORE I drove out there, checked in, and waited in the lobby for an hour? Yeah, I'm talking to you Mesa so I'd already had to r/s with my doctor. The billing department is also a disaster and for many reasons. They need to focus on the quality of care, and quality of service, not only revenue goals. read more

I had a STAT order from my doctor for a CT and x-ray so I went to the Simon Med next to the doctor's office in Goodyear Az at 13657 W McDowell Rd. The female receptionist took my orders, made a copy in front of me, then started away on her computer and said she could get me in next week. I told her the order said STAT and she actually looked at it this time and then said there were no openings until next week. I told her I'd go to any Simon Med in the area so she contacted the office in Avondale at 10815 W McDowell Rd and said I could get in the next day at 4:15pm for both the CT and x-ray. So far so good. Later that day I got another referral from a different doctor for an ultrasound. I called the Simon Med scheduling line to see if I could do all 3 tests at the same time. The male whose name I couldn't understand due to the heavy accent put me on hold and called the Avondale office and said they would get me in for the ultrasound at some point during my visit. He also said they were waiting on my insurance approval but I should keep the appointment and he would contact me tomorrow if there was any problem. The next day (Tues 11/3) in the afternoon I received a text message from Simon Med in Avondale saying to check in from my home when I arrived for my 4:15 appointment, which I did. I went inside and informed the female receptionist that I was there for my appointments for 3 tests. She said the female manager called my cell phone and confirmed the correct phone number with me at about 9:30 this morning to tell me my insurance hadn't approved the tests yet and I was rescheduled for 3 days later. I checked my phone and I assured her I had no missed calls and no messages and my phone is always by my side for work. She said she was just the middleman. I told her I called yesterday and spoke with the male who said he would call me today if it was an issue but he never called. I also asked why I would get the check in notification if my appointment was canceled and she had no answer other than she didn't check my records until I walked in. She said it was a no go for the CT and then said my x-ray was a KUB x-ray which they don't do there. I told her I gave the female employee at the Goodyear Simon Med the doctor orders and she made a copy and I should've been told then since these were STAT. She then called the Goodyear office and the female said she remembered me but never saw the orders. I again said she made a copy and again was told she's just the middle man. She also said the person I spoke to on the phone was from scheduling and not the office. I told her I called to schedule an appointment so I used the scheduling number. Why wouldn't I? I then asked about my ultrasound and she said it was too late in the day. After some more debate, I was told they would do the CT but I would be responsible to pay if my insurance denied it which was fine. I left with only 1 of the 3 tests completed and incredibly frustrated. It would have been nice to just get a sorry but it was just blaming others. It's no surprise Simon Med has such a bad reputation. Lack of attention, lack of phone calls, no professionalism, and incompetence seems to run rampant in both locations as well as over the phone. I will never do business with Simon Med again if I have a choice. read more

Horrible customer service. I showed up at 11:10 for an 11:30 MRI appt. as I check in they inform me they added an additional appt for a patient today and therefore everyone else with an MRI scheduled today is pushed out by an hour. They asked if I wanted to wait or reschedule. They dont Notify patients of such changes. So after I already took the time off work to make the appt, I have to extend additional use of my sick time to accommodate their inefficiencies. not even so much as an apology from them. It doesn't impact them or their time so they song give a you know what about screwing all of the MRI patients for the day. read more

They charged me upfront $45 for an X-ray. After it was processed through my insurance (BCBS) I had credit there and no one ever called me or to reimburse my $45. Took them over two months to reimburse my money back! Good thing I called to request it or I would've never received it. read more

Visited for Ultrasound a few months ago. No challenges with the procedure. Told my copay was $140 and paid it. Received a bill a month later for another $350. Appealed via BCBS (long process). Asked for a detailed statement a few months later and it arrived with a zero balance so thought BCBS has resolved the issue with them. A month later started receiving calls from debt collection service saying balance had been sold to them!? Have used Simon Med for years, always paid co-pays. Would think as they quoted me an incorrect co-pay amount and I have lots of history w them due to medical challenges a little consideration and patience might have been in order. read more

I came in just to see what time my appointment was, on my way to LabCorp, and Maddy A. was so awesome! She not only checked for any cancellations, but fit me right in. The ultrasound tech was very polite too! My appointment was quick and a delightful start to a busy day! Thx SimonMed of Avondale! read more

I was amazed at how I barely had to wait! They were so on time. The man who started my IV got in on the try. He and the woman who got me all set up in the MRI machine made sure that I was as comfortable as possible and told me what to expect. The facility was clean. I will continue to use Simon Med compared to other companies that I was not impressed with. As a side note, they also price matched the costs so that it was affordable as possible for me. read more

Lame scheduling and wait times out of control. They like to seat you in the back for a half hour to make it look like they are taking care of you. read more

I don't even know what location to leave this review at but I guess this one since this is where I originally booked. I made my appointment two weeks out and confirmed location twice. Even the day before! Which was for the avondale location. For some reason my Appt was switched to the Estrella location off of Thomas without my knowledge or any call or message. The day of I realized that the text reminder they sent me (which was an hour prior to appt) had completely different location. If I had not read that address I would of gone to the original location only to be turned away for whatever reason that I have no clue about. I was lucky that I could make it to the estrella one. But it's just not okay to switch appts without even asking the patient first if that even works with their schedule. Not cool. At the estrella location the waiting area had no AC when the heat outside was 115. I had to wait 45 minutes past my appt time because they were running late. The person who did my IV was super nice but did not do it correctly and that caused blood to run down my arm. Took a while for it to stop. Never happened to me anywhere else. & I have amazing visible veins. The MRi itself was to the point and quick but thats about it. If I ever need more imaging done I will make sure to go with someone else. read more

Marie and David went above and beyond to help and provided me with the best service. Simon Med offered a late appointment at night which was very convenient and they were fast and professional. I totally recommend. read more

Came here for an ultrasound for my kidney. I walked in and within five minutes the procedure went under way. Nice woman who helped me make sure I was comfortable and had a good bedside manner. Procedure was done and I was on my way. The whole thing took less than a half-hour. But great service from start to finish. read more

It has been an interesting journey with this location. I wish I had read some of the reviews prior to selecting this location as I would have chosen differently. Here is a summary of my experience. When setting the appointment I was told that they would update my prior file from my maiden name to my married name. When I called to confirm the appointment, they did not know who I was nor could they find any prior files with my maiden name.... At the appointment I arrived 15 minute early but was not seen till about 45 minutes after my appointment time. Frustrating because this was an 8 am appointment and when I scheduled it I was told it would take tops 1 hour, so I kept my other Dr. appointment at 10 am because I should have had plenty of time. Due to the delays I was forced to cancel this appointment last minute and reschedule. At check in I was told my out of pocket total would be one price and made payment arraignments. Now when I should be done making those payments I have been informed that another $230 balance remains because they quoted be the price as if I had met my deductible and I had not at that point. Once seen, lets just say I was man handled and almost passed out with the aggressive screening which by the way the tech wanted to compare against the screen taken under my maiden name and again she could no longer find me. Weeks later my Dr. called asking if I had gone to the appointment as they had not received the imaging that had been done. There was no respect for me, my time, my money, or my health needs and the urgency that they required. read more

Brought my son in for a MRI was told to be here at 1 pm for a 1:30 appt. It is 2:13 and they finally took him back. Asked why did they tell me to be here at 1 when you guys don't even see him at his scheduled time. The girl at the front desk tells me his appt was scheduled for 2pm. So why in the hell are we here a hour early? Then they tell me my benefits were verified and that I had a co ins due. Uhh no I know my benefits and re verified before going into the appt and I had no oop. It was covered at 100% but obviously someone did not verify properly! I work in the business and know my benefits and how they work. Rant over will never come back here again. read more

terrible service! had issues with a patient so got delayed an hour. left came back and it was 2 hours + of waiting. lady kept telling me I am next but they kept calling others. ridiculous place that is not very organized. also make sure you triple ck insurance approvals as they did not leave a message telling me i was not approved. you can not call any specific location so dont try calling them as its a service or a central office. i was told they were going to call and confirm but never got one. don't recommend this location. the one in Surprise was much better. read more

I've had the worst experiences at this location. I had 3 exams scheduled in one day. For one of my ultrasounds the tech tells me I have to reschedule because my bladder wasn't full. I'm completely confused because I wasn't given prep instructions prior to my appointment . Either way, I get rescheduled. I show up the following week and then as I'm walking back for my exam (with the same tech) she asks if my bladder was EMPTY. I asked for clarification "do you mean FULL" because that's the reason I needed to reschedule in the first place. She replies with " oh no, I didn't read the order properly , your bladder should actually be empty for this exam." I'm very frustrated but I let it go. A few days later I find out I have to get another ultrasound. I call and schedule and they can't get me in for two and a half weeks. My appointment day is approaching and I call back to confirm my appointment and come to find out they had me scheduled for the wrong exam the whole time. Due to their error I have to reschedule, I had to go back and tell them to actually read the doctors orders. At this point I'm done. Very careless staff who obviously don't realize the importance of reading orders. Some of these exams are very time sensitive and can mean the difference between life and death. It's sad that you can't go here and trust that at the very least you will receive the service you came for in the first place. I will not visit this location again. read more

My appointment was at 11:30AM, they asked me to come 30 mins prior to appointment time. Arrived at 11AM, seat till 12:45PM... ridiculous... can't wait, go up to Receptionist asking for refund of co-pay, the recept name LISA seem to never care or this is what they've been trained to ignore customers, not even a word or the expression to feel sorry for customer. Terrible and very poor customer service, worst business management. Please do yourself a favor by asking your provider to go to Valley Radiologist just across. Stressful with your health and more anxiety if you go to SimonMed Palm Valley. read more

So slow and tried to double book the the same imaging. Cant send a CD to your Dr either!

Hate this place, they tell you no appointment necessary and neglect to tell you it's a 2 hours wait when you drive all the way over here. This is the second time they have done this and the last for me. read more

Still in the waiting room--been here an hour. They claim they're running 30 to 45 minutes behind even though I've been here over an hour. I will avoid this place at all costs in the future. read more

I did not have any problems with facility itself, yes they do have horrible wait times and a crowded small waiting room but my issue is with their billing department who can not seem to process payments but are quick to threaten collections on already paid bills. I am fighting with them over one from 2014 which they tell me they see all the documentation proving I paid but can't seem to clear it off my statement. I am also in a dispute over a 2015 bill which I again paid and sent proof (which cost me another $3.00) and can't get them to clear it either. I wish there was a way to charge them with some type of civil fines for this type of harrasement read more

HORRIBLE PLACE, giving them one star becuase I am NOT able to give them NONE!!! I am so glad SimonMed cancel my appointment completely, if this happens with just scheduling a new patient I can imagine how they treat patients. When Vanessa called me to cancel my appointment she said they no longer had a Radiologist and the only location that did HSG's was Scottsdale but it was going to take me 2 months to get it since the machine was broken. Vanessa did not apologize and didn't even seem to care; what can I expect Simon Med has horrible reviews not only from patients but from their own staff as well. I spoke with my husband since he is a Practice Administrator for a big Health Care Clinic and he will no longer refer any of their patients to Simon Med and he will be speaking with SimonMed's sales representative. NO PATIENT DESERVES TO BE TREATED WITH CARELESS ATTITUDES...!!! read more

I would give them ZERO Stars if that were an option. Went in on Saturday to have additional X-Rays after the Urgent Care couldn't tell from their X-Rays about my son's hand. They told me the radiologist would call me on Monday or Tuesday with the results - never mind that my son's hand could be broken and that he's been in pain for 4 days. I call, after hearing nothing to be told that they can't give the results to me and that they would be sent to the referring doctor. Nevermind that I paid for the tests, nor that the told me that the radiologist would call me with the results. I held for 15 minutes to be told this only to be told I was being transferred to the branch (Avondale) and was disconnected. Tried calling back but held for 17 minutes before giving up. read more

One of the best experiences in an MRI I've ever had! I get that the MRI environment can be intimidating but, the tech Lori made me feel so comfortable I fell asleep in the MRI tube. Alma scheduled me in quick and easy. I didn't have to wait long at all when I checked in. Pheobe the Xray tech was also amazing. I had a rather extensive X-Ray exam that seemed a little over board the way my Doctor ordered it. But Pheobe made it quick and easy. When they told me that X-rays are done on a walk in first come first serve bases, I knew it could go fast or I'd have to wait for a while. That would all depend on how many people came before me. So if your short on time call ahead and ask what the wait times are, plan ahead. read more

I was scheduled an appointment, they said to be here 45 minutes before my appointment and drink 32 oz of water before I get there. I had to fill out paperwork that took 2 minutes and an hour and a half I'm still waiting about to pee on myself. Wouldn't come to this one again. read more