SCAMMERS AND THIEVES! Don't waste a dollar on this cleaning service company! The team was supposed…read moreto come and clean my home that recently was remodeled. I swear they didn't clean or touch ANYTHING.

The first two deep cleans were great, after that it hit or miss. Mostly miss. The cleanings were…read moredecent, not the thorough cleanings the owner promised. When I did get 2 girls that were excellent and pointed out to me all the areas that were being neglected, I specifically asked for them only. That did not happen and the first time I called to ask why, understandably upset , I was told to find another cleaning company. Customer service, consistency, and customer communication is all but nonexistent. While cleaning is a necessity, it is also a luxury for most to have someone do it for you. When spending over $200 w/tip per cleaning, for a 2 bedroom, 2 bath 1300 sq foot house , I expect to get at least the cleaning the I was promised.

I've been using Cleaning Authority for many years - maybe 6 or 7 years. They are reliable and fair…read morepriced. They have a rotation list they use to clean your home, so everything gets a deeper clean by the second time they come. I really rely on their service - you can too! Susan B

I am disappointed to report that I do not recommend this cleaning service. The representative,…read moreDenise, was extremely professional & pleasant. The price was suitable for the market value. However, when the 3 ladies arrived to clean my home I noticed that their vacuum cleaner had a substantial amount of cling on debris. I asked the ladies if they serviced their equipment between homes such that they don't allow transfer from home to home. They exclaimed they typically do not because the service only allows them 2-hours at each home and that's just not enough time. I showed them how serious the matter was when I took a paper towel, gloves, & a plastic bag & personally pulled out the mass debris of hair, dust, & dirt that was clogging the vacuum cleaner. I photographed it & sent it to the rep--unacceptable. They did not clean my home properly so I called & they sent out another set of cleaners. They countered by stating that there was nothing much to clean. Next they sent 2 ladies & they too complained for 2 hours that I didn't need a cleaning service because there was nothing to clean. I stated, "I am a tidy person, but I have health issues that don't allow me to do the heavy stuff like tile floors & bathrooms." They did a good job in cleaning the home, but they dropped my $200 Simply Human stainless steel trash can & cracked 3-tiles in the kitchen. I only noticed it after they'd left (crack tile & dented can). The 3rd female pretended not to speak English so I spoke to her in Spanish & she did not mop nor sweep the upstairs bathroom. Although the bathroom was clean, it need sanitizing, sweeping, & moping. After she had finished cleaning, I showed her by brushing my hand across the tile floor & she pretended not to understand. It was dusty & dirty & obviously not cleaned at all. So, one of the ladies cleaning downstairs finished the upstairs. Needless to say, I do not recommend this service. I have opted for In & Out Concepts a superb cleaning service--so professional & delightful. They do everything. They even steam your tile, vacuum windows, do paint touch ups, & minor repairs--amazing! Joshua is also a caterer--super amazing! I am beyond pleased.

We have had The Cleaning Authority now for a few months. Never had an issue, they are timely,…read moreefficient and very nice. The team who comes to clean isn't always the same but the service is ALWAYS on par. The girls interact with the family, the pets and they appear to enjoy what they are doing.

SCAMMERS AND THIEVES! Don't waste a dollar on this cleaning service company! The team was supposed…read moreto come and clean my home that recently was remodeled. I swear they didn't clean or touch ANYTHING.

I am not one to leave reviews but I figured this may be able to help someone else out…read more I signed up for the monthly service and was charged almost $250 for an initial "deep clean" yet the most basic things around the house weren't cleaned; my microwave, faucets, tables, shower walls, etc. hadn't been touched and were disgusting. I took pictures and sent them over to management. Their only solution was to send the crew back even though I explained that I had already cleaned those things myself (and if they didn't do it right the first time, why would I expect them to do it well again?). They refused to provide me with a partial refund saying that their satisfaction guarantee only covers a "reclean" which is absolute BS- I paid $250 under the agreement that it would be done right on the day the first time around. Hopefully this keeps someone from making the same mistake I did... The following is in response to the company's response to my original post: The items were not in poor condition or old; We are talking about newly installed faucets, microwave, a brand new table, shower tile, etc. When I first called to alert management, the customer service manager stated that she was "frankly embarrassed" by the job done. Refer to the pictures that I sent your team, take some responsibility, and make things right. THAT is what good businesses do.

I am very pleased with my first part of the deep clean plan! I am sorry to see anyone give them bad…read morereviews. They were on time, very courteous and did a great job. I have 3 dogs in a modern home, where I work from. I made myself and one dog scarce during the initial visit. The team arrived promptly at 9am....and left at 12pm! they did exactly what I needed them to do and exactly what they were supposed to ...according to their brochure! I would recommend them to anyone!

This company did a great job cleaning my house. I don't usually have anyone clean but I had surgery…read moreand could not clean floors or fans well. There were two girls and they both worked continually from when they arrived. It was my first cleaning and my house really needed it. They will come back in two weeks. I am so excited to be in my new cleaner house.

Absolutely horrible cleaning. This is what happens when you have a big organization handling dozens…read moreof people and have no direct contact with them. We had two ladies - one 'old' with the company and one lady absolutely new. We didn't need the detailed initial cleaning as we had people who were cleaning our home before. All I wanted to do was give this company a chance. And man I regretted it. These ladies came in to clean and give focus - Rotational rooms is what they call and it was supposed to be the bedroom. Forget about detailed cleaning- window sills, doors, hand wiping baseboards among others. They didn't even clean the basic side tables and the mirror table. My closet wasn't vacuumed. Did all the 'superficial' cleaning and that's it. Like seriously?? If you want your money's worth cleaning, go with somebody who gets all of the money you pay them. They would probably do a better job cleaning.

SCAMMERS AND THIEVES! Don't waste a dollar on this cleaning service company! The team was supposed…read moreto come and clean my home that recently was remodeled. I swear they didn't clean or touch ANYTHING.

From the owner: Life is too short to clean your own home. Our team at The Cleaning Authority is here for you. We…read moreprovide elite cleaning services designed to keep your home sparkling and beautiful so that you can focus on things that matter more, like your family and friends. We use a careful system to deep clean each of your rooms on a rotating basis. This ensures your home is always thoroughly cleaned and sanitized, from the areas you use daily to that hard-to-clean grout.

Title: Extremely disappointed - Not a "Deep Clean" by any standard…read more​I hired The Cleaning Authority based on their high ratings, but my experience was the complete opposite of what I expected for a professional cleaning service. I was charged $150 per hour ($75 per person) for what turned out to be a basic and superficial job. ​Despite the high price tag, the "deep cleaning" was incredibly poor: ​Lack of Detail: They missed basic areas like baseboards and corners, leaving behind visible dirt and debris (see photos). ​Neglected Surfaces: The blinds were left covered in dust and grime, which is one of the main reasons you hire a professional deep cleaner. ​Unprofessional Interaction: Upon arrival, the cleaners were dismissive and didn't acknowledge me when I greeted them, rushing off before I could even finish walking them through the home. ​Inadequate Resolution: After seeing the poor quality of work just an hour in, I asked them to leave. I was charged $225, and the management's solution was to offer a different team for only 30 minutes the following day. ​Thirty minutes is not enough time to fix the failed deep cleaning areas. I feel completely overcharged and taken advantage of for a service that was never delivered. Save your money and look elsewhere if you actually want your home cleaned properly. A "satisfaction guarantee" isn't just a marketing slogan; it's a contractual promise that the work will be done to a professional standard. Failing to clean baseboards and blinds while ignoring my follow-up is the literal opposite of that guarantee.

I am greatly saddened to have to make this review and I hope anyone that sees this takes time to…read moreread. We have used The Cleaning Authority for 6+ years and loved them since day 1. Unfortunately in beginning of September '24 a family heirloom was taken from our home, not only was this item meant for future generations but it was commemorate my parents 10 year wedding anniversary. This ring is valued over $15,000 but to us is worth more than anyone could fathom. We have trusted their staff for so long and to have them do this to us has been heartbreaking. We have reached out to the Hillsborough county sheriff and our detective has been in communication with both ladies, unfortunately both are now declining to take a polygraph which confirms our worries. We never wanted to think that they would do this to our family and we are greatly saddened by this situation. We have offered to drop all charges with the return of this ring and that will still stand, all we want is our family heirloom returned with no questions asked. I hope that all find this review concerning and a reminder to double check you have valuables locked away, even if you trust the people in your home.

I have been using The Cleaning Authority - Brandon since the beginning of 2018, and I couldn't be…read morehappier with their service ~ especially Team #33, Adriana and Damaris. They are truly the best in the area! There have been a few occasions when I had to reschedule and they weren't available, and I can honestly say other teams just don't compare to Team #33. Adriana and Damaris are always respectful, professional, and deliver high-quality work. They consistently do exactly what they're supposed to ~ and they do it well. On the occasions I've had a concern, either I mention it directly to them or their manager, Yaritza, communicates it to them. Every single time, they've listened and improved immediately. That level of responsiveness and accountability means a lot. I highly recommend the Brandon location and especially Team #33 to anyone who wants to get their time back and spend it on something better than cleaning. Absolutely worth it!

Refuses to reimburse me after over 20 years with this company multiple referrals and homes. Refuses…read moreto reimburse me for broken Item, stolen item and returned check fee. I've been a Client in multiple states ove 20 years with many referrals and multiple homes. When I followed up on my claim I was told by Meritza that she didn't think my business was good for their business as if this is my fault. It's been over 2 months with no response so this is telling me they aren't going to pay my claim of 200. Dollars If you do the math Maritza you loss way more for this business over the claim for the many years I was with your company.

They have cleaned for me at my home for about eight months. They don't follow their proposed…read morecleaning schedule. When they were supposed to concentrate on the bedrooms, they did not. When they were supposed to concentrate on the bathrooms, they did not. They basically send their teams in who do pretty much the same Cleaning all the time and overcharge you for it. After every team left, I would find things that they hadn't cleaned, but I rarely complained because it was better than nothing. The last team they sent in less than two weeks ago scratched my beautiful KitchenAid cooktop. After four days of promising, they'd send someone out to look at it and never telling me that they couldn't. They finally sent someone. Then they told me that my cat had caused the scratching on the cooktop. Newsflash, my cats are declawed, so it would've taken a lot of scratching on the rear claws by my cats to get in between the knobs and in between the burners to make the scratches. What seems more likely is that they're cleaning crew had debris in their dust free lint free cloth and they move the debris around and made the scratches. But they did not want to admit that so after not hearing from them for four days telling me the person who is supposed to be there Everyday couldn't and then hearing their lame excuse as to what they thought caused the scratches, I fired them. Do not use this cleaning service. They will give lots of lip service, but they won't do the job.

DO NOT USE TCA! I hired them for monthly cleanings and the first few times were great, however I…read morewas sick and had to reschedule and they sent a different crew who STOLE MONEY out of my purse, at least $225 which I received as birthday money. The purse was also not easily accessible and hidden on a shelf in my personal closet between all my other purses so whomever stole the money had to go searching threw multiple purses in the very back of my closet! I feel very violated, angry, and extremely sad. I also have not heard back from the owner Christian Miller and called multiple times to speak to the franchise owner and this was over 3 weeks ago. EXTREMELY DISAPPOINTED. THIEVES.

Think twice about hiring the Cleaning Authority. I hired…read morethem to do a 'deep clean' before an open house. My home is not that dirty to begin with, and what they did was, at best, a half-assed job. When you pay $300 to have them blow the dust off your furniture and mop your floors here and there, you could understand why I am more than pissed off. My advice to you would be take their list of everything that they are supposed to do and stand over them making sure that it gets done. What a shit-show.... Not only do they rip you off for a cleaning but just try to get anybody to respond to your disappointment. I made several calls and when they weren't returned I decided to post several negative reviews. I had no other recourse as I am out $300. Like they say, if you want something done right do it yourself.

Rosa gave me an estimate on my home of $200 a month for them to come twice a month. The following…read moremonth I called to book a cleaning and it's been over a week and I've called 4 times and zero response. The corporate operators continue to even tell me that a manager will reach out and still NOTHING. This is insanely unprofessional and it leaves me angry that before I can even have cleaning done, I'm realizing their customer service and communication is terrible. Not only that but someone on the phone told me a different estimate than what she gave me in person. My home is now overdue for a cleaning. It's almost like they don't care nor do they want my business.