They'll practically eat out of your hand to make a sale, any service after that is abysmal…read more
Short version:
First visit, I was sold a rollerball pen without a rolerball
Second visit, I exchanged said pen for another and they took the extra rollerball I purchased separately with it
Third visit, The tax refund forms were incorrect and unsigned
Fourth visit, I got the correct forms - they're still somewhat botched but at least signed properly. The guy helping me just had to be a **** about it. Didn't even say hi or bye to my girlfriend.
Fifth visit: not happening. **** this store; and potentially Montblanc altogether
More details:
First salesman was friendly, helpful, and engaged to make the sale. He sold me a rollerball pen (FL starwalker ultra black) and a 2x refill of mystery black ink. I felt somewhat cheated...one would assume the rollerball would come with the ink but it didn't. In the end I had a pen I could use and only one extra ink cartridge (more on this later) - along with the tax refund form.
The first salesman promised me left and right that I could get the pen exchanged for any reason at any official Montblanc boutique across the world
Well, I went back to the original boutique to exchange the pen after 3(?) days. The pen was untouched during this time.
I exchange the Starwalker for a Le petit prince rollerball. During the exchange, they took the starwalker with the ink (which I had purchased separately) with it. The sales lady explained to me that all rollerball pens come with black ink (then why didn't first one come with one?!). **** it, I let it go.
I'd only have to visit the third time because my new tax free forms were unsigned and were incorrect. The sale said 1,600 euro, despite buying a 560 euro pen.
By the fourth visit, I had an rude, arrogant grouch who couldn't be bothered to say or bye, or even apologize for the stores own incompetence. His own incompetence for that matter. I STILL don't have correct tax refund forms that reflect the amount I purchased
I spent a total 610 euro in two visits at this store, I should have a pen with a cartridge and four refills and tax refund forms reflecting that.
Instead, I have a pen with three ink refills and tax forms that that reflect 560 euro