So, my new car came with a Sirius XM radio. I didn't option for it and it wasn't a selling point for me. But what the hey, I got a 4-month free trial so I check it out. A bazillion channels of which I Iistened to maybe five, and mostly just two. I have zero interest in Howard Stern, which seems to be a big selling point for Sirius. In that four months, I hear a lot of songs I hadn't heard for years. Yay. But I also hear several tunes over and over and over, to the point I want to shoot the radio. These people suffer from the same syndrome you attribute to Top 40 stations - playlist repetition/stagnation. Technical issue: this is satellite radio. The transmitter(s) is in geostationary orbit with numerous land repeaters and I live on the east coast of the USA. So, why does the radio cut out repeatedly when I drive on roads lined with tall trees? That happened a lot if I drove out of the Atlanta metro area. I ended up disabling the HD stereo mode and went analog, which helped but not enough. Their traffic feature is terrible, at least in Atlanta. I didn't have much opportunity to want to use it but late in the trial I turned it on for a few days as a test. OK, I'm driving to work on I-75 at 5:30 AM and this thing warns me of 'traffic jam' about five times in the space of 15 miles. There is hardly any traffic at that hour much less jams. I'm supposed to trust it when I'm driving in an unfamiliar location? I think not. The route feature was just as bad. It took me on a stupid route when I drove home - basically into heavier traffic than with my usual route. At the end of the trial I was still thinking maybe I'll subscribe to basic service. No Howard Stern and no Nav feature. I try to do it online but the webpage won't let me deselect Nav, even though it appears like I should be able to. I call and listen to someone who clearly knows nothing tell me to just 'deselect' the feature. Why didn't I think of that? I plead my case for a while before giving up. So, online/phone support is not too great. I also see that they only do automatic renewals. If you want to cancel, you have to call. Given the horror stories I've read about that, no thanks. So, I have a new car with a mostly inoperable Sirius XM capability. And that's fine with me. Occasionally, they open it up to non-subscribers for a couple of weeks and during those times I'll be able to hear Bob Seger's Mainstreet over and over again. Sirius XM might be the bees knees for some, but it just doesn't work for me. read more

SiriusXM is horrible. I received it with my QX60 when I purchased it, and I decided to give it a try. After nearly 2 years, I called Customer Services to cancelled. They communicated with me a great yearly rate to keep me as a customer. Next, I received an email of my transaction--and it was a yearly increase of $85 dollars. I called Customer Services again--stayed on hold about 30 minutes determined to speak with someone. When I got a rep, it was horrible. I informed the rep to cancel my services immediately. And she said I will received a check in the mail in 5-7 days. This satellite radio is pathetic. I don't recommend this radio services to anyone. The money to pay for this services is not worth it. Used another streaming services. read more

Trying to close a Sirius account is like trying to dig your way out of Hell. Passive aggressive, unhelpful, and pushing service despite any and all attempts to end service. If you try to end service, it's pushing a boulder uphill. They will keep you on the phone for hours, making offer after offer, and refusing any and all attempts to close the account. It did not matter that I was selling my car or leaving their service area. It did not matter that I do not WANT their service. If you accept the free offer that comes with your new car, know that you are making a deal with the devil, should you ever decide to end it. read more

SiriusXM Satellite Radio is horrible! Just found out that they have charged my credit card about $800 for a car that is not on my account and not mine. They send an email to my email address for an account that is not mine (and has a separate email address attached to it) asking me to update my credit card into that account! Called Customer Solutions and highlighted the error expecting them to make a simple refund, but they have refused so far.... They can't explain why I am getting sent emails asking to pay for other accounts, but still no refund. Simply horrible customer service. My advice would be to stay away from this company...and don't ever trust them with your credit card info!!! read more

Seriously the worst customer service ever. I realize Sirius is struggling (there is so much FREE content out there, not to mention higher quality) but the customer service reps they employ are a JOKE. For starters, they read from a script and don't listen at all to what you are asking. Their SOLE REASON to exist is to prevent cancellation... that's it. If you have a concern, forget it. I opted to not renew my account (because it's overpriced, and I can get 95% of what I was paying for FREE from other sources)... so they turned me over to collections (!) even though I had already paid 100% of what I committed to paying. When I called to complain about this I was told there was nothing they could do unless I paid $21. Really? They are willing to PERMANENTLY lose a customer (and have me write reviews like this one) over twenty one freaking dollars? Wow. When I asked to speak to a supervisor the rep told me "Well, he's just going to tell you the same thing" and then put me on hold to "go find a supervisor". And guess what... he never came back to the phone (shocker). Comcast, congratulations. You have been surpassed by a mile in sh*tty customer service by Siruius XM! read more

This company does not deliver on their promises. Promised two free months and received three days. Called them and the wanted to offer three months for FREE for $15.00. He (Ren) said he would send a link to email address that would activate the first offer. That didn't work either. FINISHED WITH THIS COMPANY. read more

Been a Sirius/XM customer over 4 years. Paid every bill on time. I tried to cancel today and guess what? I'm slapped with a $40+ cancellation fee. Apparently Sirius would rather lose a customer and ten of her friends than comp $40 for someone who's been loyal for half a decade. Terrible customer service, no forewarning of fees, and overbearing contracts. Definitely do not use. Get the This American Life app for $4 and no contract and go to town. read more

The worst customer service and they do not seem to care. Looking forward to canceling and I hope someone reads this and teaches their team how to respond adequately on the phone. #SiriusXm sucks! read more

Where do I start??? Ok I bought a new car in November and they were pushing Sirius radio, so I decided to take the free ninety day trial. Out of all these stations I have found that there are only four that I truly like. The others are a waste to me. I also added it to my wife's car. So customer Service says they are sending me a free gift, and at first I was skeptical because free always comes with a catch, but accepted it anyway, long and behold I received a really beautiful portable satellite radio, and boy was I impressed until I couldn't get it to work after setting it up. So I called c/s and they said they were refreshing the signal and it Started working fine and man was I excited, until I was billed thirty dollars for installation and then an additional fourteen dollars for monthly service. Do you think I was Steaming?? That is definitely an understatement. I called c/s and went off. It's bad enough that both of my cars are billed separately and not as one from one signal but Two different fees. And the supposed free radio also was An additional cost and they gave no indication that this was all gonna be additional amounts. That my friend is What you call sneaky and underhanded, the way they did that. They credited me back after I went ham on them, but still that was underhanded. I seriously thought about Keeping them on both cars after the trial, but after that Debacle they are history, and that really saddens me because I'm loving my stations, but sometimes it's the principle of the thing. Plus the signal goes out a lot And depending who you get in customer service its Hit or miss because some of those reps don't know What they're talking about.. So do your homework Before you choose Sirius XM. read more

Leave me alone!!! They call me just about every day asking if I want to renew my subscription. No thanks! So here is my experience. 3 years ago I purchased a Sirius S50 radio ($250) with a one year subscription. The radio apparently "had some minor bugs" and stopped working. So they sent me a replacement. The standard radio ($35 or free with subscription) was what I received as replacement. And it didn't work either. At that point I had 2 months left on my annual subscription, so I figured I would just let it run out. Last month I got a call from Sirius saying I had an outstanding balance! Apparently, they took the liberty of charging my credit card with another 1 year subscription I did not even know about! Well, when they went to try to do it again this year, the card had expired, so they called to collect payment. Okay, rediculoso right? So I spoke with a manager, didn't receive a refund for the previous year of subscription (without a functioning radio) and told him to take me off of their list of people to call about renewal. They are still calling me on a regular basis without any record of my account or what happened. I am shocked at the way they handle customer service. Especially because the programming is so good! read more

File this under "Go Figure" - I have Sirius XM in my car. For the past few weeks, the traffic/weather channels have a loop recording "currently unavailable." I called "Customer Care" and was told these channels are being upgraded. No problem but I asked, how much of a discount can I get as I am not receiving full-service? Suddenly, the call was dropped. Go figure! read more

Dear XM/Sirius, My BMW broke down and the screen would not go on so my XM Sirus radio was disconnected. So to get it back on I had to pay and I went through a bunch of hoops to get my account straight. I got my dealership to get me a year of XM for free, which is great. From August of last year I had surgery and I was not able to use my account for a few months. In December 2015 I was called to see if I would like to renew my account. I already had a free subscription which was supposed to end at December 2017. I turned my BMW in and was told I can transfer my free service to my new Hyundai Genesis 2016 at Jim Ellis Hyundai Atlanta by a representative at XM/Sirius. After several phone calls and several hours on the phone today 3/4/2016 and travelling back from TN to Atlanta XM was not willing to help me to get my service set up. All I want is to get my free services set up in my new Genesis. I am very dissatisfied with XM because I was hung up on several times. I have had surgery on my voice and my back and it is very difficult for me and I would really like to enjoy my services as I did in my BMW please have someone from the corporate office call me as I am a very dissatified customer. I feel that XM/Sirius does not care about their customers and this should not be and someone must call me to straighten out this situation. read more