I arrived 2 hours late to my rental car appointment due to a late flight, they told me my…read morereservation "auto canceled', forced me to take a "upgraded car" at 20 euro per day. When I got the car it was on 3/4 full, I companied was told "it all evens out in the end, just bring it back full" Gas is 1.9 euro/ltr. I brought the car back a day early and was still charged 3 days even though I used their app to tell them on day one that I would only need the car for 2 days. A 103 euro renal cost me over 190 euro 2x the price don't fall pray to their upcharges. The U.S. customer service is useless

Great service and very friendly. Their English was excellent and they made sure we understood the…read morecar and it was ready to go. Henning and Stephanie, especially, took great care of us. They are located in the Peugeot car dealership. Not many Americans end up so far intro Weissensee, but we were staying nearby and very happy with them.

Terrible to find. The official address is of no help, it will tell you that your final destination…read moreis in the pedestrian zone. When you're lucky enough to spot the Europcar store at Memhardstraße you will soon find out that there are no parking spots there and that you're supposed to get back into the car and drive into the next car park (where there are also no Europcar signs), drive the car down 3 levels to some guy waiting near a Europcar poster. On the plus side: all employees were friendly, but still: terrible experience. Never again!

While I've rented from other Europcar locations before, the Alexanderplatz branch is by far the…read moreworst. The staff aren't particularly friendly and one of them actually CRASHED into my rental car in the parking garage. He was speeding down a ramp with snow covering his windscreen and plowed into the back of me. The car wasn't really damaged and nobody was hurt, but still - wtf? They offered to upgrade me to their most expensive car as compensation. This branch is run by a bunch of clowns. One positive thing is that they're open 24 hours.

Staff here is friendly and helpful. The garage is a little tight. It wasn't obvious where to…read morereturn my rental car. I parked in front of the store front on the street and went in to ask. The garage entrance was around the corner. They should tell you that when you check out the car. Otherwise, good price for a good quality, clean car. I didn't realize until it was too late that they provided a parking wheel in the side pocket of the driver's door. Many places along our drive across Germany we saw parking signs with a wheel symbol, and we noticed people had these disc things on their dash board that showed what time they parked there so you knew if they were exceeding the time limit for the parking lot. We went in search of a disc at a local tourist information place, but later discovered there was already a disc in the driver's side door of the rental car.

I had a lot of problems with this agency who tried to con me 2 times:…read more- First charging me extra pretending I brought the car later than planned - The 2 days later sending photos of damages on the car I haven't done. And despites the fact that I took photos of the car before dropping it, they are still trying at any cost to make me pay. Last time I'm renting to Hertz, they are just a band of theft trying to steal you more money at any cost.

DriveNow failed to auto-debit my account and within 2 months sent it to a collection agency without…read morenotifying me. I have just paid a 93€ fee for a 6€ charge. I have had 6+ phone calls with them regarding my account. I highly recommend using a different company.

Inorder to activate your account, you should upload photos of some papers (Passport, Driving…read moreLicence...). In their Web site there nothing gives your the possibility of doing it. And they never answer when you send an email to the Client Service.

Feedback in German and English: German:…read moreT-Cross / Unbegrenzte Kilometer Anschaffungskosten: 990 Euro (für die Anmietung des Autos bezahlt). Endgültig: 1.413,19 Euro (nach Rücksendung) 259 für den Grenzübertritt und für die Versicherung, falls ich sie brauchen sollte (aber ich habe bereits eine VOLLSTÄNDIGE Versicherung. Ok, aber diese hier musst du kaufen, blablabla) - Das Auto war perfekt, als ich es bekam, und es war auch PERFEKT, als ich es VOLL getankt zurückgegeben habe. Sie haben mir zum Beispiel 163 Euro in Rechnung gestellt, weil das Auto bei der Rückgabe nicht sauber war. Und sie werden versuchen, Ihnen mehrere Dinge in Rechnung zu stellen, wenn Sie das Auto nehmen. Rechnen Sie damit, mehr Geld auszugeben, als Sie planen. Seien Sie vorsichtig! -- English: T-Cross / Unlimited Kms Initial expenses: 990 euros (paid to rent the car). Final: 1.413,19 euros (after returning it) 259 for crossing the border and for insurance, in case I needed it (but I already have FULL insurance. Ok, but this one here you must buy, blablabla) - The car was perfect when I got it, and it was PERFECT when I returned it with FULL fuel as well. For instance, they charged me 163 euros because the car was not clean when I gave it back. And they will try to charge you for several things when you are taking the car. Expect to spend more money than you are planning. Be careful!

Overcharged on Currency Transaction by Avis…read more I rented a car from Avis Budget Autovermietung in Berlin, Germany for two weeks in July 2021. The rental began through an online broker, Qeeq.com, and the price was quoted in Euros. At Avis, the rental agreement was also priced in Euros. We had to return the car after-hours, so I did not receive a final invoice until weeks later when we were back in the United States. Avis Budget Autovermietung charged us in US Dollars, resulting in overcharge of about 50 USD more than if they would have charged in Euros. After calling Visa, they removed the additional charge, but later added the charge back. The customer support at Qeeq.com also tried to help without success. The Avis rental agreement states that they will charge 4% over the Citibank conversion rate if the customer chooses to pay in a different currency, but I did not choose this. My credit card has no foreign transaction fees and my credit card statement (which Qeeq.com sent to Avis) shows that all other transactions in Germany before and after the Avis charge were made in Euros. After trying unsuccessfully for three months to get a refund on the over-payment, all that I can do is to warn others to be careful about being sure how you will be charged for your car rental with Avis.

The very best experience you can have with cars in berlin, super professional and awesome team at…read morebargain prices! Take my company mvps here as a reward every month got a weekend!

I have rented a van for the weekend recently, and was very satisfied with both the service as well…read moreas the price paid. Highly recommended!

Do not rent a car from Europcar…read more They authorized just over $1000 on my credit card, despite not having a car available to rent me. I paid for a car rental in advance in order to get a preferred rate. The morning of the car rental I get the email below stating they did not have a car available for me. So they cancelled the reservation. Yet, they failed to refund my credit card. Phone calls to their customer service yielded no results. When I finally emailed nachfrafe@europcar.com, I am told I will get a refund once the car is returned. They didn't even acknowledge that the car rental transaction never took place and was cancelled by them. Poor business. Look elsewhere when you rent a car. But if you do have to rent a car from them, don't pay in advance to get a lower rate. Chances are the car will not be available and you will have to fight them to get your money back. Dear Customer Thank you for making a reservation under reference 1101188616 for the 04/04/2019. Unfortunately, on this occasion, we cannot confirm your reservation because: - The vehicule category MERCEDES BENZ A-KLASSE (or similar) you requested is not available You have not been charged for this reservation. Please contact our customer service by email webmaster@europcar.com if you wish to keep your reservation and change the item which is not available. Thank you for choosing Europcar