I bought the full insurance and promised that it cover all minor damage to the car. We rented it in Uchisar, Turkey and we alway pull over to the side of the road to take photo so it caused a very minor scrap on the bumper. We issued the problem to the company and they required us to get the traffic report from the police. But it just a minor scrap and police did not permit it for us. It ended cost our over $100 for that? WTF! Isn't that covered in the insurance? They charged us right after our trip over and returned to US. We tried to email to them and confront the issue and complain. A month later and still did not respond to us and refund! What was that? read more