DO NOT RENT FROM SIXT - especially Sixt Manchester Piccadilly - unless you like being stranded by the side of the road for TWO days! On August 11, 2025, we rented a brand new Volvo xc40 from Sixt Manchester Piccadilly. We were strong-armed into buying Sixt's most expensive insurance offering, by Ken Kelly, a sales associate. He assured us that with this insurance, if we had any issues whatsoever, we'd be back on the road within a couple of hours. Because we were heading to the Lake District, with its tricky roads, we were convinced to buy it. We were fooled. On August 18, we had a flat tire. Although the car did have a spare, it was decided that the best thing would be to replace the tire, since a new tire was required. After 4 hours, Sixt Recovery arrived. It was soon discovered that the locknut key provided with the car did not fit ANY of the 4 tires on the car (so the spare was useless). Sixt Recovery's recommendation was to tow the car to the local Volvo dealership - so they left, and again we were abandoned on the side of the road. We spoke to Volvo, and were told that they could help us. After repeated calls to Sixt Recovery and to Mr Kelly, we were going in circles. No one seemed to have any authority to make a decision. The only option we were offered by Sixt was an 8 or more hour roundtrip journey to Manchester to replace the car. This would have had us arriving back at our cottage quite late at night, which we were uncomfortable with. We pleaded for a car to be delivered to us, but Sixt flatly refused. In the end, it was Volvo Roadside Assistance, NOT Sixt, that rescued us. But, the negotiations with Sixt took so long that we could not get to the dealership by closing. A kind man gave us a ride back to our cottage (again no help from Sixt). By the time we arrived, this had been going for over 9 hours. (Calling their Roadside Assistance is like a trip to purgatory, transfer after transfer, each time re-explaining your situation.) The next morning we walked back to the car, where we met the tow truck (arranged by Volvo). He drove us 1 hour to the Volvo dealership in Kendal. Eventually, it was discovered that the car did not even have authentic Volvo locknuts. According to Volvo, who enlisted a local expert with an assortment of locknut keys, the only way to fix that car was to drill out the locknuts on all four tires and replace them. Now we were completely stranded. And again no one at Sixt would help us. We were told that it was Volvo's problem. Again we asked Sixt to deliver a replacement vehicle to us. Again, they flatly refused. At this point - 29 hours later - it was clear that no help was coming. So, we were forced to terminate our rental contract and rent a car from Enterprise in Kendal, at a VERY expensive last minute price. We finally arrived back at our cottage 31 hours after the ordeal began. Losing 2 full days of our vacation. We were lucky that we had that flat tire in the morning and could drive the car to a safe place (the roads are largely single track) with cell service and kind local people who assisted us. Otherwise, it could have been quite precarious. Note that we purchased the absolute best Sixt insurance we could buy, and were repeatedly assured that we would get immediate help and be put back on the road as quickly as possible when we purchased it. Total BS. After all of this, Ken Kelly, called us to apologize and told us that Sixt would NOT be charging us at all for our rental. And that Sixt would reimburse us in full for the Enterprise replacement car. Again total BS. After the dust settled, and several letters to the black hole of Sixt Customer Service, we were eventually reimbursed for only 4 days of rental - the 2 days without the car, and the 2 days remaining on the contract. They refused to compensate us for the expensive rental with Enterprise. And for our two days of lost vacation. Sadly, the verbal commitments were total lies. DO NOT RENT FROM SIXT. They will NOT be there for you when you need them. read more

Golf trip to Scotland and rented a small SUV from Sixt at EDI airport. Shame on me, but forgot to take photos of the condition of the car. I am a safe driver and did NO damage to the car, but was charged over 1,000 pounds for two tiny 10cm scratches after check-in. Outrageous! This company has simply found a way to supplement their revenues and profits from charging for damages that drivers did not incur. I give them a big fat 0 on a 10 scale. Avoid at all costs! read more

Kaine at Sixt EDI provided me with amazing service! He was honest, kind and helpful! He not only spent time walking through different rental options, but answered all my questions. Upon seeing that I was with my wife and two children, Kaine volunteered to pull the rental car to the front for us. After handing me the rental car - I dropped luggage from a luggage card. Kaine stopped to help me push the luggage to my car. He went more than a few miles above and beyond - exemplary customer service! read more

Sold us an upgrade to a BMW X1 xdrive (AWD), what we got was an sdrive. Support insisted that in their system it was registered as an xdrive. After we sent proof, they went silent for a week and after we mentioned it again at dropoff, the only thing they did is retroactively change the car in the reservation to an sdrive. Absolute scam, don't rent with this company. read more

When in Scotland, rent a fun car from Sixt to drive through the highlands. We made a reservation about a week prior to our trip and upon arrival at the desk they had a couple options for us based on the vehicle class and if we wanted to upgrade (BMW's galore, Mercedes, SUV's etc.). We went with the manual transmission 4-door Mini Cooper. This little powerhouse was fun and exhilarating to drive through the small windy roads in the northern highlands. No issues at all and had plenty of room for the two of us, our luggage and any souvenirs we picked up a long the way. Uber easy to return as well, pull in the drive and the attendant walks around, confirms the mileage and we were on our way. Definitely renting from Sixt again on our next trip. read more

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BE CAREFUL, READ THIS BEFORE RENT A CAR WITH EDIMBURGH SIXT. THEY CAN FOOL US LIKE THEY DID ME. CAR RENTERS BEWARE!!!! Be very careful with this office (Sixt Rental Edimburgh). They are going to claim damages to the vehicle that you cannot prove. After making a correct reception, and indicating in the receipt receipt that everything was correct, the next day they claimed damage from me. They sent me a photo of possible damage that they had not detected, nor was it present at the time of delivery of the car. They have withheld my deposit and blackmailed me. I can't defend myself in any way. They have control over the deposit that I made and have no intention of returning it to me. If you are going to rent a vehicle at Six in Edinburgh, read these alert messages first. Be very careful, they can keep your money claiming damages that you have not done read more

Im being generous giving it a one star review. Hired a car with them in USA, the car's air conditioning clapped out and no help contact details were provided - we ended up having to drive 3 1/2 hours in 99 degree heat. When we explained the situation at the other end no apology was given, no recourse and we were told that there was no complaint procedure. Utterly useless. The car provided (a BMW) was obviously clapped out and not regularly serviced. I would strongly advise that you DO NOT use this company, they don't care about their customers only about the amount of money they can scam out of you. read more

If it were possible to give 0 stars, I would. For anyone considering renting a car from them, please don't. My husband and I rented a car from them. They forced us to get a super expensive vehicle because they claimed they didn't have an automatic car available. They then told us we could return the car after hours and failed to mention that, according to their ridiculous contract, if anything happens to the car for up to 4 hours AFTER it's in their custody, they will charge you for the damage. In other words, if they damage the car (which in this case, they did) within four hours after you return it--YOU will pay. Full stop. We sent them a video of the vehicle showing no damage, and the video was timestamped to the time we returned it. They gave us the runaround for months, and then had the nerve to send the bill to a collection agency that threatened us with litigation (which is borderline extortion) unless we paid with interest. Interest for a delay they caused by not answering our emails promptly. This is a scam , and a barely hidden one. Don't rent from them ever. read more

I rented a car for 3 nights from Sixt; pick up the car in Edinburgh, Scotland, and then drop off at London Heathrow Airport. I agreed to pay (US Dollars) $300/day for this. Online, I reserved a "Compact Limousine" equivalent to a "Peugeot 308 or similar". The website also stated that it will fit 5 people and 5 pieces of luggage. Judging by the appearance of this Peugeot 308 online, it had the appearance of a compact SUV. I was traveling with my family of 4 people total (2 adults and 2 kids) and 4 pieces of luggage. So I thought this will be big enough. When I picked up the car, Sixt pulled the old "bait and switch" maneuver. I was told by the clerk I rented simply a "compact" car, sits only 4 people and 2 pieces of luggage. If I wanted a bigger car then I have to pay an additional $140/day more...so that would make it $440/day! On principle, I refused. The car that Sixt ended up giving me was a BMW 118i. Basically a Mini Cooper in disguise. The trunk fit one large luggage and one small carry-on size luggage. That's it. Our 2 other pieces of luggage had to sit in the back seat. So my two kids were crammed in the already small back row. The car itself was fine. But it was NOT the car the website purported it to be. BAIT and SWITCH! Also, the Sixt clerk made a heavy push for me to purchase the all-inclusive insurance policy. I told him I'm not interested since I have a special credit card (Chase Sapphire Reserve) that will pay all liabilities and become the primary insurance for any liability issues with rental cars with zero deductible. He argued with me that, that is not true. Hard salesmanship here. A lot of shaking of the head and mumblings of "you're making a bad decision....".  I didn't appreciate it. I did not buy their insurance. Finally, when I was dropping off the car at London Heathrow Airport I found that Sixt had no signs placed anywhere on the highways around Heathrow Airport to guide me. The navigation system in the car did not have an exact location.  I even went to where the other major rental car companies had their lots (Avis, Hertz, Enterprise...etc) After several failed attempts asking people around where SIXT rental car is located, I finally found someone who knew. SIXT is located inside Sofitel Hotel next to Terminal 5. Yes, the SIXT office is INSIDE the Sofitel Hotel. So I set my navi to Sofitel Hotel. There was a very, very small sign at the parking lot entrance to Sofitel that indicated that Sixt was here. This tiny sign at the entrance to Sofitel Hotel parking lot was the first sign indicating Sixt. I wish Sixt would pay some $ to have some signs posted on the highways leading to Heathrow, just as the other major car rental companies have done. Overall, the Bait and Switch of the type/size of the car, the heavy pushing/salesmanship of its insurance, and the excruciatingly painful lack of guidance to the Sixt office at Heathrow Airport made this a poor experience. I will not be renting from Sixt again. read more

Be very careful with "out of hours" drop off. We returned our rental car early in the morning to catch a fight and then 24 hours later got a note about damage to the wheel. Sixt are claiming I damaged a wheel and are going to charge my credit card on file. The wheel was never damaged and I am being charged for a previous drivers damage. We never got a walk around when we picked up the car as it was late and dark. My mistake, first and last time using Sixt read more

CAR RENTERS BEWARE! I just had thee worst car rental experience of my life. I reserved a car 2 weeks in advance to my arrival at Edinburgh Airport. I show up after my red eye flight and they don't have my car available. Sébastien upsells me an Audi, the only vehicle with GPS. So he wipes out my reservation and draws up a new agreement. I get the vehicle and it turns out the GPS is broken. I wasted 2 days sorting this issue out. They issued me another vehicle a Nissan, but at the same price. My bill went up $371 from my original reservation. Then a hotel tried to charge me for a parking violation and sixt tried to say they paid the violation plus a fee on top of it. Thankfully the hotel saw that the ticket was issued erroneously. Conrad, the sixt agent at Edinburgh, said he was going to credit me for the 2 days I lost with the broken GPS. NEVER HAPPENED. I WILL NEVER USE THIS CAR RENTAL EVER AGAIN. Their business practices are criminal. DO NOT USE THIS CAR RENTAL COMPANY! HORRIBLE! read more

Sixt rental car Guys attention please Do not rent the cars from SIXT One of worst company ever I had. I'm still waiting on my deposit £300.00 it's been nearly 1 month. The customer service 1/10 Goodbye. read more

STAY AWAY!!! THE WORST COMPANY!!! On Monday, 12th of August 2019, after a long trip from Greece, I arrived in the airport of Edinburgh with my wife and I went to the reception of Sixt, in order to receive the car of my reservation and to begin our honeymoon. There, something beyond belief happened. Sixt's employees rejected my VALID EU driving license because it did not have english letters, according to the "company's policy". As a result of this I had to go to EVERY SINGLE company in the rental center, in order to find an available car in the FULL SEASON of August. After THREE hours I finally rented a car from Europcar. My first day of my honeymoon was ruined because of Sixt, as I arrived to Glasgow, where I had booked a hotel, at 23:00! When I asked the employees in what policy they were reffering to, showing to them the official policy from the official site of Sixt, they pointed to me the paragraph for the non EU licenses. When Greece became a non EU country??? Their policy said clearly: "Valid driving licences of all other EU countries are accepted in the UK without further preconditions". Every other company accepted my VALID EU driving license, with my VALID EU ID for translation. They just did not have any available car, except of Europcar, because of the full season. That's why I had made a reservation in Sixt and I paid for this, 8 months ago, in order to guarantee a car. Also, the employees told me that I would receive a mail for a refund and that on Tuesday (13/08/2019) the manager would call me. I did not receive any mail or phone call. They led me to such a hassle and they didn't even contact me!! That is UNACCEPTABLE!!! Stay away in order to avoid a similar hassle!! I paid the double amount of money and I did not received any refund! read more

unhelpful rude and belligerent and the staff are incompetent and beyond any idea of customer service. they couldn't help in any way shape or form and shoes exactly why the reviews are poor go read then it shows how lazy they are read more

Showed up right at business open on a Sunday and had to wait over an hour in line just to see the representative. When we got to him, we realized why -- they were spending 10 minutes per customer up-selling them into an extra Mercedes they had on the lot. We clearly weren't interested and still had to put up with the pitch for 5 minutes. Ridiculous waste of everyone's time when there is a huge line. read more

Well I'd certainly never use Sixt again! After nearly 15 hours of traveling we arrived at the car rental office at Edinburgh to pick up our pre booked car only to be refused at the desk because my passport and drivers license have different names (I had recently got married so the US passport was updated but the UK drivers license wasn't). As I booked the car in the name on my UK license I didn't think this would be an issue as I've never had to provide anything other than a drivers license before when renting a car but apparently it was an issue for Sixt especially as I "no longer lived in the UK" which apparently somehow invalidated my license as far as they were concerned. The staff at the desk were rude and unhelpful and offered no solutions. They wouldn't even accept my husbands ID even though he was listed as an additional driver because "he didn't make the booking". They didn't even suggest making a new booking. Very bizarre - you would think they would want the business! In the end we went across the car rental hallway and rented a car with Europcar who couldn't have been more helpful and seemingly had no issues whatsoever with our documents. read more

Caveat emptor! Do not pre-pay Sixt if you have not dealt with them before and have alternative insurance. Watch out for the bait and switch tactics. I read other reviews of Sixt and figured that they were worth the risk since they had good prices and mostly people only say anything if they are unhappy, so there are probably many happy customers. Silly me. Foolish me. I have used American Express primary car rental insurance for at least the last ten years and never had an issue. I am a Hertz Gold President's Circle member, and also a member of Alamo and Budget frequent renter programs. I use the more expensive Amex car rebtak insurance product For California residents Amex covers $100k vehicles and $500k total insurance, if you are interested you need to check their rental policy for your location and check that you aren't renting in one of the few countries they don't cover. I was traveling to Scotland and England and not going on any dirt roads. First I wanted to drive the gorgeous NC500 route round the northern Scottish coast. First Sixt told me that I would need more ground clearance in Scotland, so I would need an upgrade from a Mercedes E-Class to a large and ludicrously expensive SUV. I told them no, since I know most Scottish roads are better than most US roads. In the event I saw Porsches and Ferraris and classic sports cars on the NC500. Next Sixt told me that I needed their insurance because Amex doesn't cover good cars "and says so in their term and conditions". I repeated that I was using the Amex Primary Insurance system which covered cars twice the price of the E-class. When I refused to double the cost by taking their insurance they refused to rent me the vehicle. I checked that since they were refusing to rent the car to me they would cancel without cost to me. I called Amex to let them know that Sixt was denying their coverage and they offered to talk to the Sixt staff. I went back to Sixt and handed them the phone, first they said that Amex did not cover expensive cars, then when Amex straightened them out they said "it doesn't matter because the rental is cancelled". Now they are not refunding the full pre-paid rental on the grounds that I did not turn up, rather than that they cancelled, despite their staff having agreed it would be at no charge to me. read more

DON'T! 90 minutes wait to get car having pre-booked and given DL and ID details in advance. When I said I thought car hire firms charged well over the odds for re-fuelling I was told categorically that they didn't. £47.40 + VAT to cover the cost of 143 miles driving? I don't think so. A really dodgy company. read more

We pick the car up the day we're leaving Edinburgh Scotland so we have to travel BACK to the airport to get it. We were told they didn't carry what we wanted at their downtown location, which was right behind our hotel, so we had to pay a premium pickup fee to get it at the airport. Check out went fine with the exception I forgot my passport back in the hotel so we had to pay the extra for a second driver and my wife checked the car out. Then we find out they don't have the car we ordered 7 months prior but they're going to "upgrade" us...to a wagon! Yep...a friggin wagon! We order a Mercedes C-class car for the windy roads we would be traveling and they hook us up with a longer, bigger wagon. So...the checkout proves fairly easy except they wrote the scratch to the bumper on the wrong side of the car. We mentioned it, they told us they couldn't update the "system" but made a note of it to update it later. Thankfully I had him mark it on our receipt...that comes in to play later. We go back to the hotel and pay for parking this last night in town and lo and behold, the garage behind the hotel is the local Sixt dealer with the car we wanted sitting RIGHT there in the lot! NOT available at that location, really? Shame on you! So we drove this wagon all over Scotland, nice ride, a tad rough on fuel because it's bigger but we make it through. Trips over, turn it in painlessly, torturous flight home on Air Canada and we get this email about damage to the car and they'll send us a bill when they get it figured out. Turns out dip-dop never entered the incorrect info damage part into the "system" about the damage being on the other side of the bumper. So I scan them my receipt and explain what happened and after a week to ten days they basically tell me all is fine and nothing more needs to be done. No apology for their incompetance, nothing about the note missing from the system" nothing! Makes me wonder how many people they've stung with this maneuver! read more

Extremely disappointed with Sixt EDI, I won't ever book with Sixt again based on my experience today. I booked a car with them through United (prepaid), my flight was delayed and Sixt gave away my car. They then tried to charge me $33 extra per day for their only other car which was bigger. They made no attempt to accommodate me even though the delay was outside my control. The desk agent on duty (7pm 27 Mar 2014) was particularly unhelpful. I frequently rent from many companies and have never had this experience. First and last chance for Sixt. read more

BEWARE!!!! We rented a Volvo XC90, that was not available. The counter agent tried to upsell us to another car that was the same size as the one we rented. He was trying to give us an XC60 (smaller) instead. He must have thought we were idiots. He then had to give us the car that was supposedly an upcharge for the same price. The car we got had been crashed (and not fixed) multiple times. We were not walked out to the car or checked out. They gave us the keys at the counter and said "no need to check for damage, you have zero liability." We ended up getting a flat and there was no spare and no jack in the car. Mind you, the tire that was flat had been noted for prior damage. The car was unsafe. We called the Sixt hotline and no one could fix the flat that night. We had to pay for multiple taxis to take us to where we were going as we were 30 minutes from our hotel. Sixt told us they would call us in the morning for recovery. They called at noon. We then had to pay for a taxi to take us to the car to give the tow truck the keys. Then we paid the taxi driver 130 pounds to take us to Edinburgh airport to get another car. Sixt did not have another car that was big enough for our luggage. We asked to be refunded for the 2 days we did not use the car (the tow truck returned the car on Saturday afternoon 9/24). The lady said her supervisor didn't come in until Monday. I asked them to call me. We then had to rent a car from another company. I never received a call and we just got a charge today for the total rental. I would not recommend this company to anyone. read more

Absolutely disappointed with Sixt Rental company. My wife and I used this service in Edinburgh, Scotland for our vacation. The car we received was satisfactory, however they never informed us of the weird fuel-saving option that was enabled. As a resident of the United States, I was already a little nervous about driving on the left side of the road. Imagine my surprise when the vehicle stalled at first light!! The worst was when we left our hotel in the morning and the vehicle had a flat tire. My wife called the hotline and explained the situation to Sixt's represantative. Their represantative directed us to a local tire company. She inquired what we should do about payment for the tire, they said it was no charge to us. We returned the vehicle and it was inspected by their return specialist. He was happy to report that the vehicle looked great and that was no new damage. Before I signed their waiver, we asked about the tire again. Again, the answer was no charge to us. We return from our vacation and what do I find, but a huge charge to me credit card. $300+ for a tire we didn't even damage. The tire service in Scotland noted it looked like just wear in the sidewall. I will never use this company again after this ambush. Save yourself some money and use a less deceptive service!! read more