I don't usually write reviews but after my traumatizing experience, I feel the need to inform…read moreothers. I purchased a groupon here a year ago and had a wonderful experience. The staff was warm & friendly, the esthetician was professional, knowledgeable, & I also saw results. With summer around the corner I decided to try it again & purchased another groupon.
My 1st appointment, the girl was 15 minutes late from lunch & did not even apologize or acknowledge it. I was irritated since I had to make arrangements for my son and figured we would run 15 minutes over to make up for her lack of punctuality.Instead of running over, she ended my appointment 10 minutes earlier than my scheduled time, saying she had to get ready for her next appointment. I lost 25 minutes of my appointment, in addition to the time it took to get measurements and ready for the machine. I pointed this out to Lola at the front desk, who was cold, condescending, and seemed irritated by my presence. She let me know that they made an exception with me getting a groupon for a second time, which made no sense since it says on the groupon you can repurchase after a year. I told her regardless, I should have received an hour treatment. She said eventhough it says an hour, it is only 40 minutes on the machine,which was not the case a year ago, & never pointed out before this. I told her I didnt even get the full 40 minutes but she shoo'ed me away by confirming my next appointment and moving on. I shook it off and hoped for a better experience the 2nd time.
I got a call the day of my 2nd appointment, a short while before it was to start saying they needed to reschedule which was inconvenient since I had to make arrangements for my son. The next time I went in, the esthetician again showed up 15 minutes late, and again with no acknowledgement or apology. I was upset at the unprofessionalism and lack of care or concern. I asked to speak to the doctor who was very nice and calming. He apologized and validated my concerns and said he would have a new esthetician work on me and also re-do my first appointment since I did not get my full treatment. I appreciated that and let all the bad vibes from the previous experience melt away. I made my next appointment with Lola who wanted to put me in the next day at 1. I made it very clear to her before booking I wouldn't be able to make it until 1:15 due to childcare and she confirmed that would be fine. My next appointment with the new esthetician went well. She was punctual sweet and professional. When I went in for my 3rd appointment, Lola told me the doctor wanted to speak with me. After waiting well into my appointment for him to free up, he told me they were making an exception to see me because it was my 2nd groupon. Lola pointed this out at least once every time I went in there, which was beyond annoying, since it says on their groupon you can repurchase after a year. I wish they hadn't made this "exception" so I could have avoided all this. The doctor then said that I was 25 minutes late at my last appointment which was absolutely not the case, and showed me a note in my file. I am still disturbed at how someone can/would make up such a ridiculous lie, especially a professional working at a doctors office. And even if I was late(which I wasn't), I sure hope they would be more understanding, considering their history of tardiness and cancellation with me. He then said they checked the machine after my first visit and it recorded a full 40 minute session which can not possibly be true. The esthetician walked in the office 15 minutes after my appointment had started, and we ended 10 minutes before my hour was up. That's not even counting the time it took to get measured and undressed. I felt like a suspected criminal being interrogated and falsely accused. The doctor now wanted to take back his offer of letting me make up the first session, which I can't understand how anyone can feel comfortable going back on their word. At the end, he decided to let me do an additional 20 minutes instead of the full session he had originally promised. After this session, my stomach was raw, inflamed, and super scary looking. The new esthetician was very sweet and assured me this was a "good thing". She said when they trained her, they said it is good when you see "hickies". There were no marks at all with the treatments I received a year ago, let alone, this scary mess. The 1st 3 pics are what it looked like when I got home yesterday. The last 3 pics are from today. I dont have ANY stretch marks or discoloration on my stomach prior to this treatment. I didnt call the office after since not only would it be a waste of time, but it would be emotionally exhausting, and I am still recovering from my experience with them yesterday. However, if it doesn't completely clear up within the next week, I will be sure to contact my attorney. Every bit of this experience was traumatizing exhausting & unacceptable.