Armando was great and helpful. The experience was smooth and pretty quick for car dealerships. I…read morecould not be happier.

I was very disappointed in this place of business. Very unprofessional staff and rude. If you are…read moregoing to talk about a customer and how bad their credit is, then close the door so that guest can't hear you. I work in customer service and understand the importance of having GOOD customer service. Nothing this company can say or do to make me think otherwise.

Came here to get my car serviced, but this is also where I purchased my vehicle almost 5 years ago…read moretoday. Service is always great, quick, and very friendly. If you have a question someone will have an answer for you. If you want quality service and great customer care this is the place to go.

I've had a couple of frustrating experiences with the service department. The work itself seems…read moresolid, but my concern is the trustworthiness of the overall service experience During my most recent visit for an antenna repair, I was billed for two hours of labor even though I was at the shop for less than an hour (my appointment was at 2:30 PM and I was checking out around 3:20 PM). When I asked for clarification, the advisor avoided giving a meaningful explanation. I had to point out that the labor charge of $165 didn't align with the stated hourly rate of ~$80, and that there was no way two hours of work had been performed. After I raised this point multiple times, he stepped away to "double check" my appointment time and then returned with an updated, lower bill. No apology was offered, and the advisor seemed annoyed with me. Overall, the interaction left me with the impression that my concerns were unwelcome and made me question whether the original charge was truly a mistake. This is the second time my bill has come out significantly higher than expected. On both visits, when I asked for clarification, I felt stonewalled. The advisor would simply read the receipt back to me rather than explain the charges. I understand that shops may use standard labor times, but that was never clearly communicated. Instead it felt like I wasn't being taken seriously, particularly as someone who may not appear especially knowledgeable about cars. I had the distinct impression that my husband might have been treated differently for the same issue I'm new to the area and have had consistently transparent, positive experiences with Toyota service departments in the past, which made this especially disappointing. Overall, I'm uncomfortable with the lack of transparency and the need to advocate so strongly just to receive a clear explanation. I don't feel confident that I was treated fairly, and I'll likely go elsewhere for service in the future. I would also encourage others to review their invoices carefully and ask detailed questions

We bought a New Suburban from AC & Jeremy Testerman at Terry Labonte Chevy. It was the Best…read moredecision we have made in a long time!! The Customer Service was Bar None the BEST Ever!!! AC & Jeremy treated my wife and I like we were family!! They both took care of everything we needed and were both very knowledgeable and made things so EASY for us!!!! We will definitely buy from them again!! and we HIGHLY Recommend Terry Labonte Chevy!!! You can call Jeremy at 336-460-0559 Cell to get the same AWESOME experience we got!!! Thank You AC & Jeremy!!!! 5 Star Treatment!!!!! Like Comment Share

07 JULY 25 I drove up to the dealership. I wanted to test drive some trucks…read more The sales associate who met me at the door at 0900 hrs that morning asked me what I was there for. I answered that I wanted to test drive an RST. He asked me again what I was there for, and I answered him with the same answer. Again he asks me a third time what I was there for, and I told him again... to test drive an RST. He asked me if I was going to buy one that day? I responded I was shopping around. He declined to let me test drive an RST, new or used. He told me the only way I would be able to test drive a truck was if I committed ahead of the test drive to purchasing the unit. I left, drove to Green Ford and bought a $50K FORD truck that day.

I had a very difficult HVAC problem on my 2015 Ford Mustang EcoBoost with dual-zone automatic…read moreclimate control. The driver's side would only blow cold air when the heat was on. Another Ford dealership had previously replaced the driver's side blend door actuator under warranty, which seemed to fix the issue for a while, but the problem eventually returned. When the issue came back, Green Ford was able to get my car in the same day without an appointment, while another dealership couldn't even look at it for over a week. That alone made a huge difference. After diagnosing the problem, they determined that the HVAC assembly needed to be replaced. Instead of pressuring me into an expensive repair, they waived the diagnostic fee and encouraged me to get a second opinion. They even let me take the car at no charge so I could have another shop verify the diagnosis. I took it to an independent repair shop, Randall's Tire & Auto Repair, where an experienced technician spent time diagnosing the system. He independently came to the same conclusion after replacing an actuator, clearing fault codes, and physically verifying that an internal blend door inside the HVAC housing had failed. That gave me confidence that Green Ford's diagnosis was accurate. When I returned to Green Ford, James Monteleone honored the original drive-off price we had discussed--$3,500 out the door with no surprise taxes or shop fees added later. They also gave me an additional credit because the independent shop had already replaced one of the actuators that would have been replaced during the repair anyway. Their warranty on this repair is also excellent: 2 years with unlimited mileage on both parts and labor, which provided peace of mind on such a major repair. After the HVAC assembly replacement, I noticed a problem with the airflow mode door. Instead of making excuses, James immediately acknowledged that it wasn't operating correctly. The dealership diagnosed a faulty mode door actuator, ordered the replacement part, and replaced it at no charge under warranty. While the car was back in the shop, I also mentioned that my sunglasses holder no longer opened. They found it had simply come off track and repaired it without any issue. I also asked them to check why the ventilated seats had stopped working. Their technician performed additional diagnostics, documented the problem with photos, identified a burned electrical connector and an offline climate seat control module, and provided me with a detailed estimate. They were transparent about what they found, and I appreciated knowing exactly what the issue was even though I decided to postpone that repair. Throughout this entire process, James kept me informed, answered my questions, arranged transportation when needed, and treated me with professionalism and respect. On a repair this large and complicated, good communication makes all the difference. No one enjoys spending thousands of dollars on a major repair, but when it became clear that my Mustang needed an HVAC assembly, Green Ford handled the situation the right way. They welcomed a second opinion, stood behind their work, honored their pricing, took care of follow-up warranty issues without hesitation, and earned my trust throughout the process. I especially want to thank James Monteleone for his excellent customer service and communication. If you have a difficult HVAC or climate control problem on your Ford, I would not hesitate to recommend Green Ford's service department.

I asked them to check out my truck because it had a bad vibration. They did an alignment without…read moreany diagnostics and returned the truck without any information or confirmation. The problem was not fixed and they didn't even do the oil change that I requested. Also their phone system is awful with the AI. Every time I call I get sent to at least 3 different people and took a week to get any answers. They didn't bother to call me back.

Best car buying experience ever . John Bullard was very professional and easy to work with .read more

Bought a Ford Explorer, engine blew up after a few days. They traded it in for an Audi Q7. The Audi…read morehas the wrong tires on (too small - wrong speed indication), and after a few months, repairs to the bushings and crankcase breather/oil separator are required (3,8k). They helped me with none of these issues. Not even want to sell me the right tires.

Seth. Was amazing! So professional. Glad we were able to work with him. I would recommend you…read morecontact him.

Take your business somewhere else. I bought a car from them TWO months ago and have yet to receive…read moremy license plate and tags. My husband and I keep calling and keep getting the runaround or no call back at all. Now I have a car I can't even drive because of their mistake. We live 2.5 hours away and I was told I can drive there every 3 days to get a temporary one. Who has time for that and with WHAT CAR, since I was also told if I get pulled over and get a ticket because of an expired plate I will be responsible since it's not their fault. I wish they would call me back as much as they called me when they were trying to sell me the car. They have done nothing to try to make this right. Do better!

Our family had a great experience working with Steve Porter and his sales team at Subaru Concord. I…read morehighly recommend purchasing a car from this dealership.

Salesman Brandon was great. Not pushy, very informative and completely honest. Service department…read morewas great as well for our first scheduled maintenance. HOWEVER, the General Manager was a total jerk. He should not be working for Subaru. He got on my case for turning off the rear collision system because we had a problem with it backing into our steep driveway. It would slam on the brakes and shut the engine off while I still in the road. He was so rude I traded-in my 2025 Outback just to get away from Subaru. No more Subaru of Concord for us again.

I had the pleasure of buying my car through Toshiya. He went above and beyond for us, despite the…read morerushing around we handed to him. He didn't give us the run around and made sure we were getting the right vehicle for our needs. Would def buy from again and highly recommend! Thank you Toshiya!

Myles was a fantastic Salesman. Thank you for the laughs and the laid back experience....read more