We've been Chase Customers for quite some time and continued to use Chase, when we migrated to…read moreFlorida. I can't begin to tell you how elated we were to learn that Chase was available to us in Charlotte. Apparently, Chase seems to be growing/expanding rather rapidly within the Charlotte area. Staff at this Park Row location are incredible courteous, patient, energetic and polite. Everyone has a great attitude! Bankers are truly on top of things and we have never felt pressured into doing things with our money that we don't feel comfortable with. This is truly a beautiful and safe location. I really appreciated the holiday display of the Menorah - made me feel so welcomed. The Bank's Vestibule contains the "Smart ATM's" - which dispense various denominations of US Cash; this can be very helpful; - Unfortunately - for obvious safety reasons - the Vestibule is only open during normal banking hours. I guess they want to avoid homeless and "Undesirables" sleeping inside the vestibule. No worries, there is a well-lighted drive up ATM where you can conduct virtually all your banking. Again - I'm very impressed with the friendly folks that are working at this location. The Park Row location is the closest Chase to our home (City Park).

Had three payments taken form my account related to an Advert on Apple iPhone, total rip off,…read more$95.66. never received any goods or services, the web site is "https://furvista.com". Complained to WFB, had a temporary credit given, I sent them the web page attached, I have never received any goods or communication from https://furvista.com. Supplied them with website, Advised not to use the site because it was a scam site, Sent this to WFB. Today I am told as a more than decade customer, the on-site sent the goods. I understand that every year WFB & BoA compete for the "Biggest Turd in The Sewer" WFB are certainly the biggest turd this year. Perhaps the "Claims assistance service is the Scam site." They are certainly not interested in their customer, I should have used Amex for the advert on iPhone. With Amex there is NO messing about.

Used to work for this bank (through mergers) - they keep switching checking account terms. After…read morebeing a customer for 30 years (when it was First Union), I've never paid for checking. Now they want $35 for 60 checks BUT if you change to a Prime Checking Account, checks are free but you'll pay $25 monthly charge if your account balance is below $20,000!! Really? They treat their employees poorly, with extremely low if any raises or bonuses, while the execs (mostly J.P. Morgan transplants) get HUGE raises and bonuses! The employees need to form a union, seriously. They've taken away pensions, reduced severance pay to nearly nothing, and displace folks at the drop of a hat. They do this to fund the legal fees and penalties from their criminal charges. I'm done with this bank!!

A great bank with reasonable rates. I had the pleasure of opening a business account while in…read moreCharlotte and they were able to accommodate me opening a business account especially during the pandemic. Customer service friendly and always clean. Visiting a bank teller is very quick and you'll be out in and out in no time however when you sign your name on the clipboard to see a banker it does take longer than 30 minutes.

Amazing free financial seminars. Beverly and Dominique were very informative and helpful. I trust…read morethis bank with navigating my journey getting out of debt and financial freedom. Thanks Beverly and Dominique.

This isn't about about one branch in particular. This is a about customer service over the phone…read more They put you on hold for over an hour without answering a single question. Once you finally get someone on the line they are eager to put you back on hold. It's impossible to communicate with them unless you take a full day off of life. Only giving a star because I have to,

WARNING!! First Citizens Bank website is NOT secure! I tried to log in to my account on my…read morelaptop. The site asked for User ID and Password. I entered this and then it asked for my phone number. I entered my phone number and a message popped up saying "we are calling you. Answer your phone." I was getting a call from Glendora, California. I answered and a man with a strong accent said he was calling from bank security about suspicious activity in my account. I hung up and called my closest branch and told them what happened. They told me to bring my laptop to the branch to show them my log in screen. I carry my laptop to the branch but it showed no internet connection. They said they don't have WI Fi! Why did they have me bring my laptop in? They then said I need to take the laptop to Best Buy to clean it. They locked me out of my account. I drove to Best Buy and the young woman said that it would be $250 to clean my two week old laptop but after hearing what happened, she said this is totally the fault of the bank for not keeping their log in screen secure. I called the branch and was told they would call me back. No call. The customer service number tells me they cannot let me access my account until I have my laptop cleaned. THEN, my phone rings and it is Glendora again. I told the man that my branch is working on the problem. He became very hostile and said "Your branch can do nothing! We are Headquarters! We control your account!" I hung up. So, I cannot access my account because First Citizens cannot keep their login screen secure. I am NOT paying $250 to get my laptop repaired due to First Citizens incompetence!

I just had to take a moment to reach out and compliment Yvette for taking the time to call me and…read morestraighten out a payment that I processed from a wrong account while in the process of switching accounts. She caught the error while it was still pending, and saved me a lot of stress. It is rare to see a bank provide this sort of individualized customer service these days. I am incredibly grateful. My sincerest thanks for going above and beyond!!!

Made an appointment for a notary. Waiting 15 minutes as the notary was twiddling her thumbs and…read morewalking around as her and her manager were wrapping up with a customer. Staffing is poor and service is worse. Save yourself the trouble and go to another branch.

Visited Bank of America HQ--I was impressed by their predictive analytics tools in customer service…read moreand strong adoption of digital banking platforms! I analyze data--see Gloria Y. Update: New digital signage seen on 09/12/2025.

This is a great Wells Fargo location, based upon my use of the ATM (haven't been inside the bank…read moreyet)! There are multiple ATMs on the property, one of which is completely disconnected from the bank building. It's a simple drive-thru ATM. Moves quickly! Located in Gilead Road and close to shops and restaurants. So it's super convenient to everything you might need at the time. Give them a try for your banking needs!

I stopped by to open a new account (5th one). I waited about…read more40mnts, only for the clerk to tell me that these other people who came in after me, already had an appointment. What a waste of time , would of been nice if he could of informed me sooner.

This was my very first time coming to this bank. It is located right across from Southpark mall…read more It's a very nice bank, and as soon as you walk in, you are greeted by all friendly staff members. There was no line when I arrived and was immediately seen. What I needed did take a bit longer as they had to do some verifications, but everyone was patient and apologizing for the wait, which was no problem for me. They have a grand staircase right in the front and decorated already for the Christmas holidays. This was the first bank that looked upscale and gave a very different bank vibe than most of the other banks. It's definitely an experience for sure.

This branch goes above and beyond. Everyone in TowneBank is wonderful and provides excellent…read moreoutstanding customer service. The branch manager, Soumaya is amazing and always has my best interest at heart. I highly recommend the Carnegie branch at South Park.

Stopped by the State Employees' Credit Union on Couloak Dr to make a car loan payment--super easy…read moreprocess. The bank was really clean, and the people there were so nice and helpful. I was in and out quickly. Great service all around!

Needed to make a deposit while in the Mountain Island area. Did a quick search and this location…read morecame up. There wasn't a line in the drive thru. I was in and out in less than 5 minutes. The teller was professional and assisted me to make my deposit quickly. No hassle at all. So glad there is a location tuck away in this area. I will definitely drop in again if I need to do some banking. State Employees Credit Union 10120 Couloak Dr Charlotte, NC 28216 Wednesday October 21, 2020

Came in to find out some basic information about accounts. A few days later, went back in and…read moresigned up multiple accounts. The young lady who helped us was very professional and knowledgeable. Great CD rates, as well as money market account rates! Would love to see them offer more locations and kick Founders CU out of town, but it seems Founders has a death grip on the general Lake Wylie area. Oh well, the drive to Truliant is well worth it to me!

From the owner: Truliant is a trusted financial institution that provides various credit union services to…read morecommunities. Committed to providing exceptional financial products and services, Truliant strives to enhance the economic well-being of our members. Whether you are looking for competitive rates on loans or various savings options, our dedicated team is ready to assist you in achieving your financial goals.