I have been seeing my Internal Medicine specialist Stephen L Thomas, MD at this practice since June of 2024. I could not be happier. I have had a particularly bad health year and he is always there for me. His staff could not be nicer and actually answer my calls quickly. I have seen one PA in this time and she was fantastic too. I have not one complaint. read more

I would not recommend Skyline Medicine if you are looking for a new family physician. Dr.Green is okay, but the office staff is not friendly or helpful at all. If you need to call in for follow up questions or answers it is very difficult to get any assistance or answers. They really seem like they don't care about their patients. read more

Raised the bill because they didn't take my insurance after sending a warning one in the mail which I never got And when I came in for the appointment I saw the ladies at the desk were busy talking to someone so I sat and waited till they finished but they just ignored me for ten min until I decided to just go talk to them myself Other then that though the staff is very knowledgeable and helpful read more

Love this office. Front desk staff and check out desk are pleasant , efficient, and kind . I see Vivian and she is attentive, thorough, and compassionate. I couldn't recommend them enough ! read more

This practice seems to prioritize profit over patient care. Even if you're an established patient and have had an insurance change they don't accept, they make no effort to accommodate you without charging excessive fees. This approach lacks sensitivity, particularly when someone is in need of medical attention. read more

My biggest complaint with most medical groups is the difficulty getting an appointment. With Skyline medical group, I can always get an appointment plus they have walk- in hours for minor last minute needs. Doctors and nurses are wonderful and fully explain everything. read more

I give a one because of their front office/billing people. I've been going there for over 5 years. the people up front are terrible. they are uncaring, rude and condescending. I called for an appointment today for a follow up visit with my PA.I was refused an appointment because they said I had a balance from last year. I asked why I was not told about this and the woman said they mailed a bill last year, I did not receive, never got a phone call. I told her I would pay it when I cam in for an appointment. I was told I could not get an appointment until I paid the bill. so I paid while I was on the phone via debit card. then she asked when I wanted to come in. I told her never. this office sucks. my wife and I will never go back there. the providers were ok, but the office people are horrible. I would never recommend this clinic to anyone read more

I have continued to be a patient here now for several years. There has definitely been ups and downs with service of the front desk but the PA's & doctors have been great to work with for my appointments. I especially like their early morning walk-in policy - it's been amazing since it allows for a quick basic check up or sickness evaluation if needed. Overall the place is run pretty well in an industry that has been overwhelmed with bureaucracy and government oversight. With so many other places being so frustrating, I would happily recommend this office for family care to anyone. read more

Today I took my mom to see Dr. Thomas for the second time. The office is clean and the front office was friendly. Dr. Thomas's Nurse is excellent and he is equally wonderful. He is thorough and also went above and beyond for my mom (despite his busy schedule) to remove a suspicious lesion that was bothering her (not the reason for the visit). 5 stars. We've seen lots of doctors recently and he's the best. read more

I have been going to Skyline for years and bringing my four children. We usually see Melynda. She is wonderful and has a great bedside manner. Unfortunately, I agree with the many reviews that say the front staff is clueless and sometimes rude. They have made multiple mistakes about records and billing. They even lost my daughter's vaccination chart in the back of a file cabinet, causing me to get her two additional shots that she didn't need. read more

No ADA accessibility. Parking, doors, etc. Not set up to serve the elderly population. Horrible customer service. Rides a very grey area with regard to ethical billing practices. Attention to detail is almost non existent. read more

This place is absolutely horrible! I don't recommend. I was told that they don't take my new insurance, so I went elsewhere. I Called in to make a payment and was given a different price than what was on my bill. When I asked why it's higher than what's on my bill, I was told it was for a "no call, no show". I explained that should be waived because they don't take my insurance, and that should be a "wash". Her argument was "I" still should have called to cancel. read more

Look busy and they are but they have a routine and it keeps people happy Recommend Amanda and fro for Thomas read more

My husband had a stroke, and we were having a difficult finding a quality Doctor for him. He has aways had issues communicating his problems. Dr. Thomas was very detailed reviewing his history. Very knowable as he was previously a Mayo Doctor, and it shows. His blood pressure is better than it been in 10 years. We feel very comfortable with his group. read more

I have been a patient here since I was a teenager, all my my family goes here too! We are always treated with so much kindness and respect. I have seen several of the providers and always feel like I am heard and my concerns are taken care of. Wouldn't go anywhere else! read more

Been going there for awhile now. Nice people. Dr Green is very nice and Linda his PA are very good. It's very close to home for which is great. read more

I have been coming for years to this clinic. I normally see Vivian PA who is amazing, patient, and very smart. I was unable to schedule with her and ended up being scheduled with Jared Gunnell PA. I have never experienced a more unpleasant and degrading encounter. Jared was rude and argumentative. I had several health concerns that I wanted to discuss to get his "medical" opinion. Rather than educating me, he stated "your obviously just here to get a prescription, so here's your script." I had to ask him several times to not leave the room as I was not done asking questions regarding my health. Being a healthcare provider myself, I have never seen worse bedside manner. I will miss Vivian as my PCP but I can not justify continuing to give business to Skyline. Unfortunate for skyline, my 5 other family members that are patients here will also not be returning. read more

I have been going to skyline for at least a decade! I honestly like everybody that works there. Everybody! My main Doctor that I see is Jared Gunnell and on other occasions, Gerry Green. Gerry, "ALWAYS ," has a big laughing smile on his face.....I love, "positive people!" Plus very knowledgeable...very! Jared, on the other hand is a P.A., but with his vast knowledge, you would not know it. I was a patient for many decades to John L. Gilliland, a very well respected Doctor. Upon his leaving, hundreds of patients have been, throughout the years, tried to find a comparable Doctor. I have found mine! "Personable, informal atmosphere," yet run with, "amazing precision," ....they run a, "tight ship." The people I have sent there throughout my interim, continue to go and continue to refer others. Knowing that no one is perfect, they may have, "skipped beat," once in a while, but don't we all. Actually, I haven't noticed any and I am highly observant....management for over 50 years. So, I tried to give 6 stars but it didn't compute! Go on, give them the benefit of a doubt, you won't be sorry.....Randy Rogers. read more

Great!! got in to see Jarod - fast (next day)!

I love my doctor, Dr. Thomas, and the PAs who I have seen have been great. The office staff needs much improvement. Several times I have called to make an appointment and the phone just rings and rings and rings and no one even answers. Once I had to physically drive to the office to take care of the issue I was calling about. Someone needs to read these reviews and do something about the office staff. read more

My mother was a patient here for years. A long time smoker who presented with a sore throat and lump in the ear. It took two years of being dismissed as a cold and allergies before she was diagnosed with throat & lung cancer. I was SHOCKED to read her medical records that time after time she went in with the same issues and they prescribed antibiotics and OTC cold medicine. Finally they referred her to an ENT....but come on- a sore throat, loosing weight and lump under the ear? Any person could google these symptoms and they all point to cancer. I believe because she was elderly and low income she was not treated well. If they would have taken her symptoms seriously she would have received diagnosis and care sooner and might still be alive today. I would not send my elderly family or friends here. read more

Jared is one of the worst doctors ever I went in to get checked for wheezing and all he did was listen to my lungs didn't even offer a test or anything and then when I asked him what he thought it was he said he didn't know he's clueless in his job and if I could give this place 0 stars I would I got charged 225$ for him to just tell me idk . Take your business else where please. read more

My family has been going to this practice for more than 10 years. It used to be a family doctors office that cared about their patients.. It's no longer that safe place. My daughter was suffering from severe depression, and instead of getting her in quickly to help her, they said that she would need to wait 6-8 weeks so she could have a full annual exam as she hadn't been seen in over a year. Depression can't wait. I received a bill and was waiting for my insurance to be processed so I didn't overpay, and have received an automated message every day for the past 6 working days , threatening collection. I've called several times to talk to the office manager, but she's never available. This practice has become machine. Get in line and wait to get processed thru. read more

Always seen on time and Doctors are very kind and knowledgeable. Best medical Svc. I highly recommend this facility.

My family members and myself have gone to Skyline Medicine for 17 years. I've finally decided I can't take the hassle of the appointment setting, the voicemail that isn't returned, and the rude receptionists. I had an appointment scheduled for this week. When I made the appointment, the person I had set the appointment with had told me there was an appointment earlier. I called to see if that time was still available. When trying to find a different time in my schedule, the lady was so rude that I decided I couldn't do it anymore. I told her I needed to cancel the appointment because it is so hard to deal with the office. She hung up on me. That's what you get at this office. read more

Not like it used to be. I've been going there for over 10 years. Staff not like it used to be. Love my Doctor, but staff makes it very unpleasant. read more

Today, for second time, I had to cancel for a visit to this office. Both of these times were due to work issues with my husband who is the ONLY breadwinner of my home. If his boss tells him to go back to work, if he argues, he'll lose his job. I was looking forward to seeing a doctor, particularly because my blood pressure is at a dangerous level. I was told I couldn't go there. If any one wants to see doctors at this office, be wary of the staff at the front. The same woman today was quite hostile earlier this summer when asking for my husband. Proceeded to call back four times over the course of two days- even when told he was in business meetings until after they closed all that week. Our medical care will be going elsewhere. read more

Have been to this office multiple times. PAs are always very friendly and thorough. You get the feeling that they genuinely care about your well being and want you to feel better. Also, the after hours follow up from the PAs is something you won't get anywhere else. read more

On June 17, 2019 at approx 9am my son received a phone call from a staff member at Skyline Medicine on behalf of Dr.Green. He was informed of some concerning lab reports and told the doctor wanted to see him next week when he was available . My son ask rather or not the results were dangerous and was told the doctor will go over that when you come in. He was not offered an option to see an alternate provider. This caused him sever anxiety; he called me at work to inform me. That immediately raised a red flag with me; I called Dr. Green's office and demanded a same day appointment to get to the bottom of this. Upon our arrival we met with Terry the office manager who apologized for the phone call and unnecessary stress created by it. She admitted that it should never have happen. The provider who saw my son confirmed the phone call was inappropriate as well. To add further insult to injury upon checkout, I was informed that there was a due balance of $150 for a previous visit my son had. I informed them I was unaware of such charges and that I would get back to them. I was told by Amanda at checkout that I couldn't leave until I paid. I told her again I was unaware and didn't have a form of payment to cover that amount. She then called Terry(office manager) who informed me I was being detained until they had payment. I'm not an attorney nor a law enforcement officer but the term detained carries a serious weight as it could mean being held for a potential crime or investigation. I called Mesa PD and spoke with an officer who informed me to leave as Skyline didn't have a legal leg to stand on. I then called in to schedule an appointment with Dr. Green , again Terry the office manager questioned my reason for wanting an appointment with my PCP and that if it were to complain about her that she wouldn't schedule it. I informed her that my reason to see my provider is not her business. She threaten to cancel my appointment if I were going to speak with Dr. Green about anything other than a medical concern.....yes I'm quoting Terry the office manager. I also requested a copy of my medical records and she told me when she gets her $150 then I'll get my medical records. I ask her what is the legal authority to withhold personal medical information as I need it for a specialists visit. She responded that she isn't certain but she thinks it's an office policy.....WTH Terry you are the manager and don't know policy or laws concerning PHI ? Is Dr. Greene aware of your incompetence and hostility towards his patients? I told Terry that if she cancelled my appointment with my PCP, I will seek legal actions against that practice ; she immediately changed her tune and offered to provided me with the requested health information. Dr. Green is an awesome provider, however his reputation is being tarnished by an incompetent administrative staff. When questioned about billing, they are clueless. As a result I will be establishing care with a practice that is well rounded and provides outstanding customer service. Dr. Greens office is below standard of professionalism, empathy towards their patience and forget the importance of care. Instead they employ a hostile over aggressive office manager who is unprofessional , I knowledgeable and argumentative. Shame on Skyline Family Medicine a disgrace to the health care industry. read more

Been going to Skyline Medicine for 14 years. I really trust the doctors and Medical Assistants. Best doctor I have found in a long time. They listen and follow up. Never had an issue making an appointment. Knowledgeable staff and Dr Thomas is an Ex Mayo clinic doctor. It shows. read more

I've been going to Dr. Green for a number of years. I was looking up the website to recommend this place to a friend. When I saw the negative reviews, I was shocked! Reading through the reviews, I realized that it might be a personal problem they were dealing with on their end and not with Skyline Medicine. I have never had a problem with the office staff or the medical staff. Both have been respectful, kind, thorough, quick and accurate. I don't always see Dr. Green but everyone there is very good at what they do. Many times I have called on short notice and they have been able to get me in with someone. I always recommend Skyline Medicine to friends that are searching for a good primary care office! I love the way they use technology, too! Life is easier for me because of them! read more

wow!!!!!! Money hungry office. They sent me a bill for cancellation under 24hrs. I explained to them that I needed to change my apt due to the check out department not ever printing my orders. I had to take off work and go back just to get them, mammogram and bloodwork!!!!! Really and now I have to pay for her mistake, I don't think so!!!!!!!!! Then the bill is telling me to send the check payable for $50.00 dollars to a Kerry S. Green MDPLC instead of Skyline Medicine who is this? They also are stating that I was scheduled with Amanda M.Barrett, PA on the bill which I was scheduled with Stephen Thomas. Nothing like getting it wrong so many times.....scary.......beware read more

Front office management and staff haven't got a clue. Hard to schedule appointments. Told me they were in my insurance network. After seeing them and getting blood work done. I came back for results and they told me that I owed them money for the last visit. Because they we not in my insurance network. Would not recommend this place. Just another doctors office trying to get your money. read more

Dr. Thomas is superb, the front office is not. The waiting room desk is oriented out in to the waiting room, I have heard about patient's health issues, their past due accounts, and other things that should be covered by HIPAA laws . . . not good. The office personnel forget the patients should be their focus, without them their is no pratice and they have no job. Billing - You WILL pay before you go in to be treated. Do you pay in a resturant before you sit down for a meal or for that matter any for any other service? Oh and you WILL pay the same rate whether you see Dr. Thomas (former MAYO clinic physician) or one of the lessor qualified PAs (HS +5 years of college). Great care by the doctors, you just have to put up with a staff and business culture not focused on the customers (patients). read more

I was a patient of Vivian Marcuso at desert view. Called to see her for asthma symptoms. Was told I couldn't see her unless it was a yearly exam. I just saw viv for yearly in January so my insurance will not cover another yearly exam. Because I was suffering with asthma symptoms I had to go to urgent care . I don't think their policy at skyline on yearly exams is one size fits all. Very disappointed. Love Vivian! Wanted to follow her but can't. read more

The Office staff from Terry, the office manager, on down, are abusive and berate patients. One of my medical issues is related to anxiety. The office staff kept me running for 3 days because I asked them to include the Doctors identifying number in the letter he provided. read more

Please have your tech people (male) wear a mask when entering patient information on his laptop. Not wearing a mask in a confined exam room in a medical office is inexcusable. read more

Don't expect any of the staff to go out of their way to assist you with anything. I see that the office staff are the common denominator for the negative reviews on here. I was prescribed a medication for a headache when I told my doctor that I have migraines. When I tried to get the medication switched to one that actually helps with migraines, I was told that I had to make another appointment to get the meds switched. Why? When I was given the wrong prescription to begin with. Try actually listening to patients to begin with and don't brush them to the side whenever they have a legitimate question or concern. read more

My daughter, who is an established patient here, went in for their walk in quick visit hours due to being really sick. Up all night coughing, congested and short of breath. She was refused, they said she needed a well visit annual first! That will take ages to get in and she was really sick. I was seen the day before with terrible cough/sore throat turned up strep positive and all they would prescribe was antibiotic. While an appropriate prescription, the symptoms aren't immediately relieved by them and in the meantime the symptoms are what you need help with. I have been a patient here for years, but that will change after the way they treated my daughter today. When Drs care more about the rules then the patients Health, they are not where I want to be. Unbelievably disappointed. read more

I can only give this place two stars for my PA Melynda, but I'm changing offices next year. She's great and wonderful to work with, but the desk staff is the absolute worst. They are extremely rude and condescending, even with just setting an appointment. If you're new to the area like I was last year, do not waste your time. What everyone says about being money hungry is true. They charge for literally everything. This office needs to get new reception workers or a new attitude. read more