We recently moved into a new house. Nick and James came to our house to set up our system. Then…read moreNick walked us through the APP and how to use it. It's very similar to the one we had in Maryland but easier to operate. Both were very professional and courteous. They answered all of our questions and told us about any options we may be interested in the future, such as smoke and carbon monoxide detectors, and an annual maintenance agreement where we can save money with the plan (such as no-fee service calls). The company is in Fayetteville but they have a location in Wilmington. Overall, highly recommend this company for a home security system.

We just utilized the Holmes Security Systems team in Wilmington, NC to install a system in a new…read morehome we purchased. We called this office after using the Fayetteville, NC team for years and on several homes. The customer service and knowledge shared is excellent. Our sales consultant Sheila was wonderful. She went out of her way to meet with us, offer good advisory and to make sure the install occurred even in our absence. Josh the technician went out of his way to install items in the locations preferred by wife and to make sure that we were happy / the system was operating appropriately. Rarely do you find a business of this size that has consistency in quality customer service, quality people and exceeds expectations every time.

They are awesome! Professional work done by great people who are are easy to work with and provide…read moregreat customer service and support. They set up both of my businesses and provide around the clock monitoring and support. I can call whenever I'm having a problem and it will be fixes within a reasonable time. Use them for your security needs!

From the owner: Nitro Security is a locally owned company based in Southport…read moreNc, that is personally invested in the safety and security of those around us. We specialize in home security, business security and video surveillance systems, and can offer you the professional and personal experience you expect from someone helping you protect what matters most.

They made it right! After getting a new cable/internet connection, my Sonos system was disconnected…read morefrom WiFi. It was somewhat complicated, having an older Sonos system. They returned a 2nd time to make sure everything was working correctly. That's customer service!

Connected home has installed our entire Sonos sound system which is super complex and they always…read moredo a fantastic job. Thanks Mikey.

If you're thinking of signing up with ADT, DON'T! Their equipment sucks and they don't warranty…read moreanything. The technicians are nice but the company sucks!

Their customer service is disgraceful! Can never get it up and running properly, no monitoring…read morewhatsoever. Biggest mistake I ever made. If you do get to talk with someone, they are unable to speak coherent English and they have no clue what they are talking about! I hate Adt

Just signed up for cellular and internet service with Focus Broadband in Sunset Beach, and the…read moreexperience has been outstanding. We had the pleasure of working with Arnell, who was truly delightful. She made the entire setup process smooth and easy, explaining everything clearly and thoroughly. Both the internet and mobile phone service have been excellent so far. The Sunset Beach office definitely deserves a 5-star rating--highly recommend this location for anyone looking to establish new service.

Disabled person living on a fixed income. In January 2026, the service was activated and I was told…read morethe payment date is by the 6th of the Month when my service started. I have been met with ridiculous challenges to have the date of payment actually occurring around the beginning of the month; yet, instead, it is still the 27th of the Month. As noted in the first paragraph, the service began on January 6, 2026. This company has a ridiculous model: provide reliable internet which is expected this is not dial up from the early 90's; also, playing this old trick about bill dates are oddly times. Just a bunch of no good CHEATS

I had an outstanding experience with my...CPI Technicican I…read morehad an outstanding experience with my security installation representative Albert. From the moment he arrived, he was professional, courteous, and extremely knowledgeable. He took the time to explain the installation process, answered all of my questions, and made sure I felt completely comfortable with the system before leaving. His attention to detail and commitment to doing the job right really stood out. Everything was installed neatly and efficiently, and he made sure all components were working perfectly. I especially appreciated how patient he was in walking me through how to use the system and app. It's clear he takes pride in his work and genuinely care about customer satisfaction. I couldn't be happier with the service I received and highly recommend them to anyone needing security installation with CPI Security.

Very slow customer service. Smoke detectors went off because…read moreof kitchen fire and no one monitored it. We never received a live-alert (this happened before and we did get a live alert). We asked for batteries and it took months to receive them. Look elsewhere.