Julieta and her staff are the best! They've helped me with name plates on football uniforms, custom…read morejackets, as well as merch for my employees. Highly recommend- they're my go to for everything.

(EDIT) So after posting this review, I was surprised that several fellow Yelpers reached out to me…read moresaying they had the same issue with this business. I would say you should stay away from them especially if you have a tight deadline that you must keep. ********************************* I had a terrible experience with this business. So I was about to move out of El Paso and my friend was going to help me with my move, I decided to get him a customized shirt as a gift. I called this place before going and they said they could prepare the shirt in time (I had 3 days left in El Paso). I took the hoodie I bought and went to the store. At the store, I explained my situation again and that I really needed to pick up the shirt in time as I would be moving. They promised to have it ready on the day I move out, so I paid for the service and left. They also told me they would send me a draft to my email before printing to make sure we are on the same page about the design. On my moving day, I called them to let them know that I was on my way. I was a bit worried because I never received any design draft till this day. However, they told me that their machine was broken and they couldn't print. Well... couldn't they let me know sooner? They promised me that they would have it ready in time. But ok, stuff happens. They offered to mail the shirt to my friend's house instead. I felt bad that I couldn't give any gift to my friend on the day I left but I told him he should expect a gift in mail. Then I waited, and waited, and waited. I asked them to send me a picture of the finished product and also confirmation when they mail the shirt, however I never received anything. I followed up by phone, by text, but never received response. When they do answer my phone, they always said "Sorry I forgot, I will send tomorrow". Long story short, after a month of going back and forth, I FINALLY received a photo of the shirt. I wanted to see it because you know, they never even sent me a draft. It looked better than I expected so I was happy about that. However, I found this business very unprofessional. I understand that stuff happens but they said they usually take 2 business days to complete, so obviously my case was unusual. When stuff happens, I would want the business owners to be on top of it. Why do I have to be the one to follow up with them every day for a month straight and they don't even give me any response? After all, I had to ask someone to go get the shirt and deliver it to my friend but I was very disappointed.

Wow this family owned local shop is the place to go for ALL…read morethings El Paso!! I came here to obtain several of the El Paso Strong tees in the aftermath of the massacre. The Proper Printshop is one of a few local shops who have committed to donating the proceeds of the tees to the victims families. I really appreciate this since it leaves a sour taste in my mouth for any business to profit off someone else's tragedy. As unfortunate as the circumstances are that made me discover this awesome shop, I'm grateful to have found this place and it will now be my go to place for all things printing. They not only do t-shirts, but stickers, buttons, hats, graphic posters, embroidery work, etc. Let's all support this shop and buy local because they in turn support our beloved Chuco town. #elpasostrong

Three words! Quality Merchandise Fast! I walked in and was immediately greeted with smiles and warm…read morewelcomes! Allen gave me his undivided attention during the consultation, in which he used state of the art equipment to capture my vision. Now that my company T-shirts have arrived my staff and I are looking fabulous! Definitely doing business with Proper Printshop again!

Absolutely the worst service I've ever experienced. I dropped off my shirt on November 6th and made…read moreit very clear I needed it by the 16th. After that, they completely stopped communicating -- no replies, no calls answered, nothing. When I finally showed up in person because they wouldn't answer the phone, my shirt was just sitting there unfinished. They told me to come back in an hour, and even after TWO hours, it still wasn't ready. I ended up waiting almost three hours just to get a sloppy printed design -- not embroidered, not the font I asked for, and not even the right color. And they never asked for my approval to switch from embroidery to a cheap print. They ruined my son's photoshoot shirt, they wasted my time, and they didn't take responsibility for anything. Even saying "it's on the house" doesn't fix the fact that they didn't do the job I trusted them with. Unprofessional, zero communication, and completely unreliable. I would never recommend this place to anyone.

Their designer is amazing. I think it's because he's young that he has such amazing ideas. He came…read moreup with a great design. I had custom t-shirts and embroidered caps done for a Down syndrome walk and I'm really impressed on the quality. They were also surprisingly reasonable on their pricing.

Excellent service. I was able to transact all of my business by email. Responses usually came same…read moreday. I gave them an idea of what I wanted and Terri came up with the perfect presentation piece. She kept me informed and sent mock-ups to show what it was going to look like. The cost for the everything embroidered flag, frame and mounting was less than I expected. Shipping cost was reasonable. It got here well packaged & protected. It was covered with cardboard, inside bubble wrap, and wrapped in cellophane wrap, then put in a cardboard box. I definitely recommend these guys for your presentation project - they deliver!

Got a couple shirts done for my business these past weeks. I had hand separated and labeled all the…read moreshirts for each employee(about 7 shirts each). Not only were all my shirts mixed up l, but we had half of the shirts not embroidered properly. I went back to let her know she had made a mistake. She said I was wrong. She offered to redo the shirts and messed up once again. And still charged me for redoing the work. Never going back to get shirts done here.

Do NOT I REPEAT DO NOT USE THESE PEOPLE…read more First off, the red flags were that they wouldn't understand what I was saying. A man started helping me then a female who happens to be the "owner" Julietta De la Pena. (Her and her daughter were laughing in my face)Who was rude on top of it all. I explained I found shirts on amazon that I wanted for me and kids and I CLEARLY explained I wanted them in green and all the same font and the picture I submitted to them for my two small ones. They said it was very possible to do so but it would extra if I wanted the white font and green together so o clearly stated no just all green. It was extremely expensive on top of they didn't do the adult shirts in green as I ordered. She called me a liar saying I never once stated I wanted them all green. & told me to come back the next day. Mind you, they were supposed to be ready since Monday on 3/2/2020. I went in on 3/9/2020 because I got no call or text telling me they were "ready" then to find out they didn't do what I asked for. I came back on 3/10/2020 and the "owner" again is no where to be found and again asks me to come back. I asked for my money back and they refused. They never stated there was no money back and there are no signs that say no refunds at the business nor on the receipt that I still have! She said she claimed they made them exactly like the picture because that's what I "wanted" which is another lie because if you clearly see what I sent them, they didn't make them at all like the picture either. They used cheap lettering and didn't even use the same font. I have made a report to the BBB, Because they will Continue to SCAM other customers as they did me. I paid $140 for t shirts I could've gotten on amazon for half of that and not as cheaply made and the correct colors. I try to support local businesses but not if they scam people like these did. Besides the small t shirts the other two aren't in the right color nor are they made anything like what I sent them.

This place is amazing. Ronnie was helpful, friendly, and just overall great. I didn't know we had…read morethis location so close to home until recently. Any customization or personalized product you can request. Their prices are reasonable and services are excellent. It may not always be the case but the prints I asked for were made within hours. The quality is great, as well as the communication. If you need any school embroidery, or custom gear Shirtz Plus can help. I'll now be coming here regularly.

Family owned, super friendly and helpful. The prices were very reasonable with impressive…read moreturnaround time. Many shirt options to choose from including different cotton/ polyester blends, and variety of colors. Also no minumum required so order as many or as little of each designs as you like. Overall excellent experience, highly recommended!! 5 stars!!

Greatest Of All Time embroidery establishment!!!!…read more My first business interaction with this lovely place was my venture for some William Beaumont face masks. I enjoyed speaking with Tracey about our hospital's requirements for the mask and she was very in tune and professional about giving us what we needed. I already had a good feeling about it and their mask sample was definitely the best out of all the other vendors! Not only did we sell out of the first 50 cotton masks we got from them, but the next 150 polyester masks were just as successful! They truly know what kind of material is in demand and how to execute the best, long lasting embroidery. I'll also admit that a couple of times, i had miscounted some masks and thought i was short one each order. But even when i asked Tracey about it, she was very patient and kind to help me try to work it through, and even suggested to provide me one more. But thankfully i would figure it out again and realize the order was perfect, so i would never have to question the accuracy of the order! Lastly, my friend and I just went to the Rhinos hockey game when it was ladies night. First 25 ladies thru the door gets a free t shirt designed by them! They had 3 wonderful choices to pick from as well and they made it for you right then and there at their table set up! How amazing is that??? They are also beyind generous and have made so many donations to organizations and kept giving free t shirts for the night during the t shirt throws! I absolutely love working with Tracey and her brother here, and look forward to more business affairs!

It's such a comforting feeling to go to a business with your vision and ideas and be supported…read morecompletely in creating it on shirts, hoodies, sweat shirts, thermos, canvass, lanyards, cups, dog tags, hats, household decorations, and many more items. The great customer service is a reflection of the close family business between Tracey and Michael which is a wonderful personal touch !!!! Always learning and looking into the future to better serve their customers more efficiently and expediently goes hand in hand with their willingness to listen and touch up your creation for any occasion whether it be a small or large order. With their excellent prices you will continue to be a repeated customer like I have all the way from Virginia. So go and make your vision or idea a reality !!!!

Have used them for work and personal embroidery jobs. Friendly staff and fast turn around.read more

Seriously how hard is it to put a last name at the BOTTOM of a shirt ? Last time I'm ever going…read morethere again!