My one star is based on their customer service only. My botox service was great…read more I paid in full during my visit and shortly after received an invoice in the mail. I want to ensure they are aware my invoice was paid so I left a message for Holly Smith in accounting. No response, no return call. I left 2 more messages over a period of time, begging someone to call me back, still no response. I emailed them on Facebook, no response. When you call the office it is impossible to get a live person. I have yet to receive any response to my multiple messages and I am beyond frustrated. Maybe this one star review will finally get someone's attention. I will not be back to this office, their customer service is non-existent.

We first started seeing Dr. Jim Rogers back in 1987 and our entire family has been patients of the…read morepractice since that time. Dr. Rogers is compassionate, thorough, caring and attentive. Do not hesitate to make an appointment with him should you need an excellent dermatologist.

Their billing department is a mess and they are not transparent with costs even when asked…read moredirectly. I had to pay $1,200 out of pocket despite being told my insurance would cover it when I asked directly. I expressed my disappointment when I received the bill since I had confirmed prior and was told it was my fault for asking the insurance company myself. I'm literally appalled by the lack of professionalism and transparency as a provider.

Stephanie Weaver is great! I had two warts, one extremely stubborn that required multiple visits…read more She is professional and very empathic. I would recommend seeing her!

Wendy is a master esthetician and massage therapist! SUPER knowledgeable and she sincerely cares…read moreabout providing great outcomes!

On May 8th of this year Dr. Gear performed a breast reduction and tummy tuck on me. The results are…read morebeyond my wildest expectations. I initially went to Dr. Gear for a breast reduction because I had had implants put in (many years ago) that were too big for my small frame. As time went by, they became cumbersome and unsightly. During the consultation I mentioned that I was also uncomfortable with a fold of skin that practically covered my belly button, as I wear a two-piece bathing suit and want to continue doing so for years to come. Dr. Gear explained that the procedure for that would be a tummy tuck but advised against it because my stomach was otherwise flat with little fat. He explained in detail the recovery that this procedure entails and the scar it creates. But ultimately left the decision to me. I went ahead with both procedures. I'm not going to lie; the recovery was uncomfortable. Never painful (to me), just uncomfortable. But Dr. Gear and his staff were there every step of the way to answer any questions and address any concerns I had, either through the Symplast app or in person. It was the best decision I've made in a long time. And although it sounds vain and shallow these things profoundly affect our self-worth. The procedures have changed my life by changing my perception of myself, and how I carry myself. Six months later I couldn't be happier with the outcome. My clothes look better on me, I'm more comfortable in my skin and I've even started jogging again without being bogged down with the excess weight of too-big breasts. I appreciate Dr. Gear's candor during our initial consult and during the entire process and his staff's attentiveness, professionalism and friendly and welcoming demeanor. I can't recommend them enough.

Beware!! This business owner is completely unprofessional and rude. I called to cancel my…read moreappointment (yes it was short notice) today due to being sick with a contagious airborne virus - strep throat. She has the audacity to ask me if I knew I was sick yesterday and why I didn't cancel sooner. I get that ideally she would want a longer notice. However, I felt fine yesterday and went to urgent care on my lunch today for the sore throat and got the diagnosis. She got snotty with me on the phone, even after explaining all of this (when she should be thanking me for not spreading my germs) and completely lost my business. Bottom line - She *might* be good at skincare, but she IS NOT professional. *Edited to add... Terri sent me a text at 9:45pm to let me know that she would try to rebut this review. This further solidifies just how unprofessional she is. She had my email and could have reached out to me there. Again, there is NO defense for her unprofessionalism in the way she handled my situation. As previously stated, she jumped down my throat when I told her why I cancelled. She admitted, THERE IS NO CANCELLATION POILCY. I told her I could still show up, but figured she did not want my germs, and she agreed. Have a nice life, Terri.

I just moved to Charlotte and I was looking for a reputable, professional med spa. I have had…read moreseveral VI peels over the years from others. After receiving the same peel from Terri, I received burns on my face, This had NEVER happened to me before. When I finally got a hold of her, her response after yelling at me that I ruined her day off was that I was neurotic because my husband is much younger than me??? Unprofessional Kind ? There was nothing kind about Terri's response. On Saturday, I called her for advice at 8:45am. She did not return my call until 1pm. At that point, I had already been to the doctor who informed me that I had a chemical burn that needed to be treated. I did not return Terri's call because her voicemail did not voice any concern for me what so ever (even after I sent her the pictures), and in fact she told me to "stop googling things on the internet" that I had superficial burns. Again, I have had this procedure done many times in the past with NO burns on my skin, just peeling. Now, I have to hope that these burns heal and do not leave a scar. As for unkind words, I finally called Terri back and I was appauled when I was told that I "ruined her day off" and now her Sunday, and proceeded to tell me I was overreacting because I married younger man and I am insecure ? really? Look at the pictures, I was burned and she could not take a step back beyond her own ego to even apologize or offer any help. I really do not want this to happen to anyone else, and that is why I am taking the time out to respond.

I've been seeing a certain practitioner (I won't mention her name as not to put anyone on direct…read moreblast) here for a long time and have always appreciated her honesty when it comes to treatments and procedures. That honesty and professionalism are what made me recommend her to my good friend for his own appointment which I joined. Unfortunately, this visit was very disappointing. She was cold and distant throughout the entire appointment, which made things extremely uncomfortable. I completely understand that everyone has off days, but as a loyal, long-term patient bringing in a new client, I expected at least a basic level of friendliness. To make things worse, my friend was sold a $400 serum that did absolutely nothing. I've never been so let down by a provider I once trusted. It honestly pains me to say this, but after this experience, I won't be returning.

Everything about this office and staff was positive, from reception to check-in assistant to the PA…read moreSania who saw me. Seamless administrative setup for new patient. If you are new to Charlotte, or if you're seeking to change doctors, I highly recommend this provider - professional and caring staff.

I have to say if you are looking for a doctor to help you on a weight loss goal no matter how big…read moreor small, you have found the right one. This place has been a God send. Don't hesitate to go here if you are looking for an extra boost to get pounds off.

THANK YOU soooo much, you all are lifesavers!!! You helped my menopause, low thyroid, near zero…read moreenergy with BHRT and supplements, I can function again after being miserable. The last one you prescribed really did the trick-- I can see my waistline again and love the way my mid-section looks now. Oh and I can think again! Dr Scott, Beth, & Richard all are extremely knowledgeable, caring, and courteous -- love you guys :)

Last one in my family to leave. They missed cancer on my father's leg, my mom left a while ago due…read moreto poor communication/attitudes. Now I am finally leaving after being lied to about procedures, prescriptions, and feeling so dismissed about it all. Disappointing because it's rare to find a place that takes new patients without a referrals, clearly there are reasons.

I had a biopsy done in Monroe on July 17 that became infected. I immediately called the office and…read morewas not taken seriously. Sepis set in and it took weeks before I could have a Mohs procedure done elsewhere. The reason that I am posting this today, is that I got my stitches out today from my long awaited Mohs. 4 months is a LONG time. This should have been a simple procedure, but it was botched. The Monroe office has 2 PA's, no doctor. I know that PAs are well-trained, but they are not the same as seeing a doctor.

The front desk manager was fine but very underwhelming attitude... waited in the waiting room for…read more30 min past my appointment time and in the examination room for an additional 30 minutes.

I have left 5-10 calls (over 1.5 months) with no call back. Their messaging system says they will…read morecall back after 24-48 hours, but this is not accurate. I call every 4-5 days, no call back at all.