I recently purchased a Paula Dean sectional sofa from Chuck's. Darlene the sales person was very…read morehelpful, she was very informative and was not pushy. The delivery guys were very informative and very very professional. I highly recommend anyone purchase furniture from Chuck's I would defiantly shop there again.

This is a two separate occasion disappointment. Back in 2014, we purchased a mattress that…read moresupposedly the factory caught fire. The mattress took I believe 4-6 months to actually come in. They never called to let us know it got delivered to their warehouse and sat there an additional few weeks. They couldn't deliver promptly because the mattress was too heavy. We had to rent a U-Haul to get it ourselves. 2023- We decided it has been awhile we will try again. We found the couch we wanted. We were urged to wait for the sale. The sale came 4 days later as we took 3-4 trips to pick out a fabric. The night we placed the order, the sales woman called the rep of the company to make sure there was enough fabric to prevent delay and was told production would start immediately. Good news- were told 4 weeks as the fabric was in stock in the amount of yards available. Perfect ! Our only stipulation to getting custom was to make sure timeframe was reasonable. We told her this multiple times. Well at the 3 week mark asked for an update from the sales rep, no response. Called the store myself and, I was told it was in production and would be another 1-2 weeks. Called the following week at 4, was told it was just went into production that weekend ?! Okay how is that possible. Called week 5, couch is built but waiting on fabric that won't be in until week 6. As I try to be patient and explain this was not explained to us by the sales rep and we would have bough the in stock floor model for this timeframe. Sales rep calls me to tell me I was lying and she never said that?!? I'm like that's insane. You told me and my husband 3-4 weeks as again we didn't want a long timeframe because of holiday plans coming up and we only agreed to customer because of the time frame. We asked to speak with the manager. The Manager was supposed to talk to owner. We have yet to receive a call back yet or even an update. This is unacceptable. All the service was amazing until they were unable to keep their word regarding production and their service and attitude went south. I would not recommend this store.

Greg was great didnt hawk all over me and wife and very knowledgeable about their productsread more

I bought my mom a lift chair. Us e lightly for 2 weeks before I hw wooden frame broke completely in…read moretwin. They refused any kind and d repayment and the manager was rude and said ii can get a replacement chair.likw I'm going to trust it with my elderly and disableeld mother. They say we can get a new liift chair and I now have to call customer service. This bs has been going on for about 10 days n Jessie the manager didn't know if he could get it as credit. That the over 3300 I paid had to b used on another junkie chair which I don't trust. If mom was in the chair when it broke we would've had to call an ambulance to rescue her. They may be nice when you buy their junkie furniture and it's all junk but they r zero help when the junk falls. Apart. I wouldn't shop here at all if I was buying from star. Buyer beware!

Went to the store on Saturday November 9th with my elderly father a to buy him a new bed. All was…read moregreat in the store, however... it took 5 months to receive the mattress, and never received the box spring. Checked in with both the store and online customer service and received no help. Spent nearly $4500 and no one could help. The only bright side was the delivery people. I highly recommend NEVER buying from Ashley.

Do not purchase from here. Overpriced JUNK, warranty sold to us is basically worthless, only covers…read moreaccidental rips or tears, stains. We haven't had the couch for 2 years. The ottoman ripped and collapsed on itself. The rip isn't covered because it was on the platform? The frame isn't even covered for damage, the corner piece is made so poorly the platform is stretching the fabric causing it to sag. This isn't normal wear and tear! We don't use it often, and our animals aren't allowed on it, the fabric is pilling just from normal vacuuming. Our cheap sams club leather couches held up soooooo much better and our dogs were allowed on them! Save your money and the headache!!

IF I COULD GIVE THIS PLACE NO STARS I WOULD! THIS FURNITURE STORE IS SEMI EXPENSIVE AND THE…read moreQUALITY OF THE STUFF IS CHEAP! They don't answer the phone or call back. A automated text messaging system is used to avoid actual customer interaction ; Unless you come in store and even then you have to wait for 30 minutes before anyone will even acknowledge your presence. They charge you to deliver the furniture, then allow their movers/ service technicians to put the stuff together wrong and refuse to rectify the situation. They claim every manufacturer is out of business whenever it time to fix something to avoid fulfilling warranty obligations. The wrong screws were used in my head board causing it to strip the wood and break. I haven't even had the head board 6 month yet . Paid over $800 for a headboard I can no longer use. The store won't even replace it or take my call to talk about alternatives. They expect me to pay over $120 to have one of their "service technicians to come take a look." My question is, Look at what? When I was forced to send multiple pictures and the tag # of the item to reveal it was irrepair able. &&aJust another way to scam me as the customer out of more money for them to do nothing . RIDICULOUS ! You'd be better off going to a REAL discount furniture OR TAKE YOUR CHANCE ON FB market place. We are in a recession. Don't use your tax money or any of your hard earned money to be ripped off by this place. THIS FURNITURE STORE IS CROOKED. You'd can't even call corporate if you have an issue not listed on BBB. Save your self the headache.

From the owner: We specialize in value priced furniture. We search manufacturers for closeouts, discontinued items…read moreand truckloads so we can save you money.