Incident Statement - King Soopers…read more
Date: December 30, 2025
Time: Approximately 22:48-22:50 (10:48-10:50 PM)
Location: King Soopers (store location unspecified)
On December 30, 2025, at approximately 22:48 PM, I entered a King Soopers store during normal business hours. The store's posted closing time is 11:00 PM. I entered the store to purchase a small number of items, specifically organic bananas and peanut butter.
As I was walking inside the store, a female employee attempted to speak to me. At first, I believed she was speaking to someone else, so I continued walking to the right to pick up organic bananas. After I picked up the bananas, I noticed she was still attempting to talk to me. I removed my headphone so I could hear her clearly.
The employee stated that the store was closed. I responded by explaining that the store was not closed, that it was approximately 22:50, and that I had entered the store before closing time. I also noted that the store closes at 11:00 PM.
The employee replied that the store had to close at that time so employees could get out on time. I asked how that was my responsibility and stated that employees choose their jobs, and if someone dislikes their job, they should seek other employment. The employee responded that she loved her job. I replied that her tone, raised voice, and confrontational manner toward me did not reflect someone who loved their job.
As I walked toward the peanut butter aisle, the employee again stated that the store was closed and that I could not get peanut butter. Instead of attempting to de-escalate the situation, she involved a security guard.
The security guard handled the situation professionally and respectfully. He assisted me in locating the peanut butter and helped ensure that I was able to complete my purchase and exit the store without further issue.
I completed my entire purchase transaction and exited the store before the store's posted closing time of 11:00 PM. At no point did I remain in the store after closing. If the store intends to stop serving customers at approximately 22:50, then the posted business hours should reflect that policy clearly and accurately.
While I was leaving the store, I overheard the employee speaking sarcastically to the security guard about how I was "going to call corporate." I confirmed that I intended to contact corporate because I felt the employee had been rude, confrontational, and unprofessional. I also stated that I was unsure whether King Soopers wanted my business, as I had only entered the store to purchase bananas and peanut butter.
This interaction was distressing, particularly given that I was purchasing food to maintain my health and avoid passing out after using a sauna. I believe I was treated unfairly and subjected to hostile behavior, which I perceive as discriminatory. I am seeking accountability and clarification regarding King Soopers' policies and employee conduct, as well as recognition of the impact this incident had on me as a customer.