Yes, I agree their customer service could be improved. Our…read morebusiness almost went with them for a system for our corporate office. Overall, they made some good recommendations, but made a really poor recommendation to replace our Smart Board. We had one that we had been using for years, and are still using today. Once they made this recommendation, one that cost $5600 for a new smart board, they would not do the system unless we bought it all. We then found another guy, via the contractor, www.stemic.ca. His price was HALF of theirs, and his service and after install service was excellent. Plus Steve returns calls daily, and NEVER LEAVES A SYSTEM DOWN FOR A WEEK!

Very knowledgable in system design. You'll pay a premium for each component, but you'll get a good…read moreinstallation. They are really busy though, (and that's a good indication of their repeat business) but this will mean longer wait times to get service. I've waited weeks to get a return phone call (which is very frustrating when your system is down), and that's after our sizable install. The good news is, their customer service appears to be improving judging by our last service calls.

Absolutely terrible service. I ordered a pair of speakers online, and then the store contacted me…read moreto say they had sold them, but not updated the website. So they cancelled the order and issued a refund. Their terms are up to 30 days to receive the refund, even though it was within minutes. So far, it has been seven days and PayPal say it is because the seller hasn't actually funded the refund, so it is waiting on them. Four days before Christmas is not the time to have people sitting on $879 of my money. Avoid this company like the plague, they are scumbags.

Purchased a Bryston Speaker Switch & was originally billed twice, but they promptly fixed it…read more Then, I had issues with the unit, but turns out it was my fault (not the unit), but the dealer and the company (Bryston) checked it all just the same. On that basis, I am delighted with the company (Spinners Sound Centre) and the product (Bryston speaker switch).