Horrible, just horrible. Rips you off, asks for all your bank information to gain access to your accounts. I'm sure they'll never be hacked, right? In any case, they are terrible to deal with, our school must have been forced into it thinking it would be easier to pawn it off to inefficient money-lenders who grab any opportunity to give you a 'late fee', even if they have your money and haven't processed it! Late fee is $75. Crazy. This company is lousy and should be ashamed of itself, making paying for education harder and more miserable than it should. read more

Smart Tuition - Beware this site, it is the worst. - Educational Services Near Me - Woodbridge Township, New Jersey

They are without question the worst financial management company I have ever worked with. If you are considering private school for your child I strongly encourage you to factor whether or not they use Smart Tuition into your choice. I am not kidding - if I had it to do over again I would have searched for a private school that does not use them. We love our school and I have still thought multiple times about pulling my son out simply to remove my financial information from their system. I have no choice but to cancel my credit card each time I am forced to give it (it is required) and then pay by check. They are just really corrupt, and truthfully the schools don't seem at all concerned with how their operation impacts us. read more

This company is one of the most poorly run, greedy and dishonest "tuition collection" companies out there. I have had the unfortunate experience of having to use their services with more than one of our children. We have no choice -- and the problems have been consistent to the point that I have complained to the attorney general's office, the BBB, and each educational institution that uses them. MOre than once we are charged late fees for charges we paid for long ago. We were once charged a $40 late fee for a $5 charge that turned out to be an "error." They will not specify what charges are for. Employees are rude; some barely speak english and those that do will put you on hold and never return. If you get stuck having to use them, holler, scream and run as fast as you can. read more

They charge 50 dollas for the service. it thake 5 days to clare my paymet slow service. read more

This is one of the worst company that is involved with payment processing. This was pushed down our throat by Stratford schools about 2 years back. Then their tone of communications and messaging was so rude, it made them look collection agency and you a defaulter, even though there was no issue whatsoever. When we had called first the customer service rep, we didn't want to provide credit card information to them as we didn't simply trust them and his attitude was - you are guilty of not paying us - pay us or else. Even now their online messaging etc. is very rude. Hope schools read these reviews and find alternatives. Parents, please talk to your schools - ask them to look at other sources. read more

I agree with all the comments. this company is awful to deal with and their invoices do not give you the information you need, so you have to call them. Waste of time. read more

Smart Tuition admittedly makes their money by charging parents LATE FEES!! They give the systems to the schools at a very low cost, knowing their nefarious early ACH billing will trigger profitable $40 per occurrence late charges. You can be "past due" by $1.00 and it will trigger a $40 late fee. Unethical is the kindest thing I can say about this business!! read more

This is the most inefficient payment platforms I've seen. The site is not user- friendly. When the school tuition is rather hefty, the expectation is to match the quality of service. Very disappointing experience with the service and the site. I will recommend the school to request significant improvements. read more

We got a bill from this firm even though we are not using them as we paid the school directly. Spoke with customer service who said that they were entitled to be paid $40 for every student attending Mater Dei Prep in Middletown and that they were billing for it! So far I have contacted them five times to say i am not a customer of theirs, each time I get an invoice/statement emailed to me the following day. They are a total joke who appear to have a cozy cartel with most of the local private schools!! read more

Rude, inefficient, worst online bill pay system I've ever used.

Yes, they are really that bad. Just a few "highlights" - with some schools (e.g., Stratford), you have to re-enter your profile data (like secondary email address) every single year (why??). With other schools (e.g., RSM), you are actually forced to create a new login every year, because they apparently cannot figure out how to continue from the previous year. Clearly, schools don't care about the usability of their payment provider - otherwise I cannot imagine why they would go with these people. read more

I would give it zero stars if I could. They can't seem to keep financial information straight and they are just looking for another way to charge parents extra fees. If I didn't have to work with them in order to pay my children's tuition, it would be the easiest business to walk away from. read more

Horrible company that charges ridiculous $40 late fee because they are 4 days slow in processing a payment? Everyone else credits payment as soon as it is submitted, but they take 4 days to process to deliberately make you late!!!! read more

Smart Tuition is the worst! Do not use this company for payment processing. Ask your school to change to another financial company. The only thing they are capable of is taking your money. It stops there. They are not able to create Financial Statements, in case you need them for your records. Customer service - phone and email - is useless. read more

HORRIBLE customer service. They are incredibly rude!! And, WHY, simply because I have 2 kids going to separate schools do I have to have 2 DIFFERENT accounts???? I asked them (through the IM option) why that was. "Unfortunately we can't merge the two. Anything else I can help you with today?" Really??? It's not rocket science. It's simple logic for IT. Sounds like pure laziness on their part. I Googled reviews of their site and maaaaaany people have aired grievances about their ethics. Makes me wonder. read more

One of the worst customer services I have dealt with, I was on hold for 45min on Feb 15th, then I called back on Feb 16th after waiting for another 55min they told me they had shortages on staff and they had been training new employees. Because of their lack of hiring skills, I'm being charged late fees on my kids tuition fees, because I called on day late. It's more like, they could pick up the phone on the 15th and it's my fault. What a stupid company, there are many other companies who provide this service, please consider this company. Parent of Alex Pilibos read more

This is a completely inept, clueless company oriented to ripping-off parents who have no choice. The problems are manifold: First, the company does not inform you if your monthly payment is larger than the usual payment due to extra fees, such as books, outings, or whatever. Second, if you do not pay in full an amount you do not know beforehand on the monthly due date, the company charges you a 60 dollar late fee. Third, you can call service to get it straightened out, but don't be too optimistic. I did that. The 60 dollar late fee presumably was cancelled, but then magically appeared again for the next month, along with another 60 dollar late fee for not paying the earlier "cancelled" 60 dollar late fee. This is a corrupt company of shiesters. Give them a wide berth. Think twice before sending your child to a school which uses this service or advise your school to avoid this company like the plague. read more

Got calls for late payment in June/July, yet not enrolled the school they said. I called to tell them and I was told THEY had to call the school to verify. Yes, we applied to a private school in January and we were required to fill out a Smart Tuition paper form and submit by March 31. But our child did not choose the school. I keep getting weekly calls for no payment and late. I keep calling Smart Tuition and keep being told they need to verify with the school. OK, then call the school--In July & August, I contacted the school to inquire if they had my child listed as attending--was told NO. So, why can I get this information, but Smart Tuition cannot? I asked the school to please contact Smart Tuition to inform them, as they keep calling me and emailing me with pay up--One day later, I received an email from the school on August 3 stating they contacted Smart Tuition to have me removed. I think it is resolved. Nope!! Got another call August 10!!! Now they are saying it is a different school?? I never filled out anything online or paper--when I go to their website and put in my phone number, I get "no account associated". So, why do they call me????? Why do schools use Smart Tuition for payments? I used FACTS in Virginia, and it was GREAT! Why do schools in PA have you fill out information with FACTS for financial aid, but then use Smart Tuition for payments! Stick with FACTS!!!! read more

My son's private school forces us to work with Smart Tuition in order to pay our tuition and they won't accept payments directly so unfortunately we have to deal with this company. This company is very hard to work with as a parent. Their invoices don't match their online website and when you are making a payment it doesn't take into account any non-refundable amounts that you paid when you applied. Their customer service department can't do anything except demand payments and they act like debt collectors if you have a billing dispute. Some of their statements are "I'll note your account that you are refusing to make a payment at this time" and "Since you aren't able to make your payments we need to set you up on a payment plan". Believe me, I'm sending my son to an expensive private school and I wouldn't have him enrolled there if I couldn't make the payments. All of their billing disputes are handled over email which makes it hard to resolve issues. When I spoke with their Parent Experience team they blamed the problems on their legacy platform which needs to be rewritten and mistakes by the school not knowing how to use their API platform. It doesn't sound like this company is well run to me. read more

My son's school started using Smart Tuition two years ago, and to be frank, I hate it. If the school adds a new charge or fee in the middle of the month, Smart Tuition send you a message stating that your bill is "past due" and demanding immediate payment. The same goes for finance fees added every month for the pleasure of using their payment plan. Even though the monthly tuition payment has been made on time, on the 5th of the next month, you are confronted with their finance fee and a demand for immediate payment. I don't have a problem paying the finance fee, but their system has been poorly designed in terms of calculating and adding it to your bill. It is impossible to resolve matters directly with Smart Tuition, and they treat you as though they were a debt collection company instead of a tuition payment company for private schools. Someone who has been trained in customer service, NOT in debt collection, needs to rewrite all of their automated correspondence. It's sad that these schools feel the need to outsource their billing to such a confrontational and user-UNfriendly company. Alienating your paying customer is never good for business. read more