I went into the SMARTSTYLE Salon in Maryville Mo. For a scheduled 4 pm appointment with my regular stylist that had been cutting my hair for 10 months. The client before me was in the chair when I got there at 3:30. The Stylist, ASHLI (THE MANAGER) did not finish with her until 4:30. When I was called to her corner for my haircut, she seemed very rushed. After washing my hair, she start cutting the back, not discussing or confirming the hair style. She knew that my hair was supposed to be a long inverted bob so I wasn't concerned at that point as she is the one who had always cut it. A few minutes after she had started cutting my hair, her next client, a man, walked in. She said she would finish my cut after it was dry, because his wouldn't take but a few minutes. After sitting under the dryer for a good 30 minutes she had not come back to check on me so I returned to waiting area and told her my hair was dry. She ignored me and continued to give the client all of her attention. It was after 5:30 pm when he finally left . At this point I had waited for nearly 2 hours for her to finish my hair cut. She was done with my hair in five minutes, and these pictures show how I left the salon. Hair is so very close to my scalp, uneven, and missing hunks of hair.... This is by far the WORST experience I have ever encountered at a Smart Style Salon. I contacted customer service regarding this experience, and first spoked to the area manager, and actually had to ask for a refund. When she told me this was only going to be a coaching, I contacted the Regional Manager, and expressed that I wanted to be compensated for the damages and inquired about disciplinary action against ASHLI, but was told they don't fire their Stylists. She offered a gift card, but after two weeks, I had to call customer service again, to let them know that It hadn't been received. There was no documentation from regional manager supporting this conversation. I called again a few days ago, and request to speak to the supervisor of the regional manager. SMART STYLE CUSTOMER SERVICE is A JOKE!!!!! Thanks so much for giving the customer the benefit, when YOUR employee ASHLI was completely responsible for horrific customer service, and butchering my hair and lying about it to save her job. My complaint was 100 percent truthful. I was hoping to spare her next unassuming customer from how she treats her customers. I wasn't the one who had a reason to lie to protect my job! read more