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    Smile Doctors Orthodontics - Sevierville

    5.0 (1 review)
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    2 months ago

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    Jeffrey J Eberting, DMD, MS - Tennessee Orthodontic Studios - Wall art

    Jeffrey J Eberting, DMD, MS - Tennessee Orthodontic Studios

    3.0(2 reviews)
    24.2 mi

    Very easy people to work with. They are always very nice to my child. We've been using them for…read moreabout a year and my child's teeth look so much better. I definitely recommend them!

    If you're looking for an orthodontist for your child Tennessee Orthodontic Studios is not who you…read morewant to contact! After my daughter's appointment a treatment plan was supposed to be submitted to the insurance to get an approval for coverage. After waiting for a reply since July 13th I received a notice that the coverage was denied due to the procedure not being medically necessary. I called to file an appeal and in the process the insurance company informed me that they had not received the full treatment plan and they only received an authorization for braces. The insurance company told me to call the orthodontist office and ask them to submit the treatment plan again and to make sure it includes the WHOLE treatment plan not just the braces. I contact the orthodontist office and tell them what the insurance asked me to do and the lady who answered the phone was extremely rude right off the bat. She told me she looked at what was sent and it did include the whole treatment plan. I told her I understand but maybe there was a mix up because the insurance company is telling me they have only received an order for braces and nothing else so can she please send it again so it can be approved. She told me if I was denied once I'd be denied again and there was nothing I could do. I asked if I could make another appointment so we could see the orthodontist again and at least get the two teeth that needed to be pulled out because they are causing my daughter pain when she eats and the dentist won't pull them saying it has to be done by the orthodontist. The office lady then tells me she can make an appointment 1 year from the first initial visit. 1 year!! So to clarify I asked if she was supposed to just live with theses holes in her teeth until next year before anything could be done and she said yes! I was not offered for her to send in the authorization again, I was not offered any other help than a year after, and also was not informed of any out of pocket payment options. Before the end of the call I let her know that I really didn't appreciate her being so rude with me for no reason and that I was just doing what the insurance company told me to do and she proceeded to hang up on me. That's the kind of help you receive when trying to get dental help for your child at this establishment.

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    Jeffrey J Eberting, DMD, MS - Tennessee Orthodontic Studios
    Jeffrey J Eberting, DMD, MS - Tennessee Orthodontic Studios

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    Smile Doctors Orthodontics - Sevierville - orthodontists - Updated September 2026

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