So basically I used to myself here and right now a lot of staff has left due to the bad staff of this place and they just did a check up really bad. They made accidents all the time and make my teeth bleed, make my gums worse than it used to, and yell for no reason. And this is why people quit this dentist and works at a new job because this place is really bad if you or someone does tell them to pay more at a different dentist so don't go to this bad dentist. read more

Having just moved to the area a few months ago and jut getting dental insurance, this was the only place that accepts my insurance (whole other story). I was very skeptical due to the name of the place. As soon as my insurance kicked in I called to schedule a CLEANING and I told them that I was new to the area. They scheduled my appoint for a few weeks. So fast forward to today when I go in and the place looks like, to quote another review "looks like a welfare dental office." So I fill out my paperwork, and go back in the exam room. I sat down in the chair in the assistant wasn't very welcoming and just jumped right into the x-rays. After she was done with the x-rays, she had the dentist come in. The dentist didn't even introduce himself and just started looking at my teeth. About 45 minutes later the assistant gives me back my glasses and said were all done. I replied "that's it, no cleaning. She says "oh on the schedule it just says an exam, check with the front desk." I go to check with the front desk and ask them if I had scheduled a cleaning. They reply, "oh we don't have a dental hygienist for the month of January." Really!? It would have been nice to know that when I called. So glad I took an hour of work so I could come in and waste my time. She wanted to schedule an appointment for the month of February for the cleaning, I said "No thanks, I'll call you." Do yourself a favor, pay a little extra and go see someone else. There are a lot more qualified dentists in the area! Thank god I didn't have them work on anything in my mouth. read more

My daughter, college age, found a "bracket" (that is what they call them). It looks like a staple. It was in her mouth at 9pm from the office visit earlier in the day! She was eating, and it came out. They use them to separate teeth when they make fillings right next to each other. STAY away from this place. The lady dentist with brown eyes from Texas was her dentist. I had work done too , same day. Same lady dentist. I have to go to a different dentist to correct her shoddy work. First time the tooth was filled, when she drilled, ISAW BITS OF M TOOTH FLYING OUT WHEN SHE DRILLED. This has never happened before in my whole life at any other dentist. When I sat in the chair, before the lady dentist worked on me, the big older guy, (Not Ty) initially looked at my teeth and asked what was wrong. I said "I have a hole in this molar, be careful please don't touch it." So he takes his sharp little instrument and pokes it in the hole! I said " I told you I had a hole there!". He said " I didn't see it". OH my God, the pain I felt when he put that metal poker down the hole! SAVE YOURSELF THE HEARTACHE. Do not go there. The lady dentist with brown eyes left me for 45 minutes with all this stuff in mouth. She went to take care of someone else! I had never in my whole life been to a worse dentist office. DO NOT GO HERE. read more

This dentist office messed up a bridge on my daughter...dont do to them! Were still paying for there mess up!!!

We made appts for me and my husband, his appt. was a Tuesday, on Sunday he gets a text to confirm his appt, which he does. He makes sure to be there at 8 am. on Tuesday, only to be told that he had been called many times to re-schedule his appt, that he could be back the same day at 3 pm, or come back tomorrow at 8 to see if maybe they would see him. I think NOT! So miss hours of work to maybe be seeing? Really bad experience, specially for a first appt. When I called to complaint, she was saying that she did call, but there's NOT one missed call from them on my husband's phone, weird we did get the text.... So I canceled my appt. as well, not good work ethics. read more

The hygienists that served me were great. Got rid of staining I thought not possible with a standard cleaning. However, the dentists aren't worth the scrubs they perform in. I saw several of them, but never the owner Dr. Rodriguez. If you need to have work done, you must pay in advance even if you have insurance. The problem with this method is obvious; they are providing a service, and if you are unhappy, damaged or insulted, you have no recourse but the courts. You can't "return" a service and the huge sums of money you've paid in advance is most probably lost forever. We have many dentists in Moses Lake, but I would avoid these at all costs. Speaking of costs, do your homework. Prices vary so shop for your services and barter with them as you would any store in meeting the best price offered. Dentists are in the money-making business first and foremost and are a dime a dozen. You are the customer and deserve to be treated with the utmost of respect and satisfactory results for your hard-earned greenbacks. read more

I wouldn't be giving these people any stars, but I had to put something. First off they shuttle you in and out like cattle. The atmosphere here, as my husband put it, is a welfare dental office. I could see past that but he couldn't. We gave them a shot only because a friend did the billing there. Shortly after we started going my friend got a job elsewhere. The dentist filled a cavity for my daughter , 6 months later we decided to go to a different dentist because she had a growth in her gums, come to find out that he killed her tooth. It was an abscess. Good thing it was a baby tooth! I also needed a filling done, the dr drilled and the hygienist forgot to fill it. I came home and when my mouth wasn't numb anymore I felt a hole. STAY AWAY from this dental office. I'd rather pay more money with them not being a preferred provider on my insurance then come here ever again. read more

This has been the worst experience I have ever had with my daughter. I will never be back. With the means that you have and are certified for there should be no reason to hold down a 5 year old to do dental work. I was very disappointed in th staff and my self for allowing my daughter to go through what she did. Because of this my daughter will probably never feel safe at a dentist again. I hope you don't treat all of your sweet little patients like that. read more

I wish I could give them ZERO stars! I took my boyfriend yesterday to have his newly broken tooth looked at, and we waited for the doctor in the room for over half an hour. They were seeing people that came in after our appointment was due, and my boyfriend still had not even seen the doctor. When the dentist finally arrived, he said nothing, didn't acknowledge us or greet us in any way. He didn't wash his hands properly. He did this twice; he rinsed his fingertips for a second under the faucet and dried off thoroughly, but used no soap at all, he then proceeded to take about a minute putting on gloves, handling the outside of the gloves with his unwashed fingers. I don't know where his hands had been. He just transferred whatever germs he didn't wash off properly into my boyfriend's mouth! He started to poke at my boyfriend's mouth without warning or even saying what he was about to do. We were both very uncomfortable with the lack of communication. The dentist didn't even say what was wrong with my boyfriend's teeth or what could have caused the breakage. He looked at no other teeth or cleaned in any way. He then left the room and had the assistant send us out to schedule to have work done. We were not told what the procedure would be like or even how to take care of his teeth following the procedure. The front desk showed us how much it would all cost: over $400 after insurance! If we are going to spend that kind of money on a procedure, we would like to be treated better and shown respect. I don't want someone poking in my loved one's mouth without even explaining what the heck they are doing! Especially after being ignored for so long. We will be going elsewhere to a dentist's office who actually talks to the patient and goes through the steps! Don't waste your time at Smilesonrisas. They don't care about all their patients. They just want your money. Never going back there! read more