Howdy -- we've been patients at Lakeside Dental for about 2 years. Unfortunately, I believe we are…read morenow forced to move on. Honestly, I think this is for the best, and here's why. I came to Lakeside Dental after being a patient here before, even receiving a root canal in the past. This time, I was in severe pain after battling symptoms for months, hoping for answers and relief. Instead, I was met with a dismissive attitude, no empathy, and a quote that was far higher than a competitor's. Through a second opinion, I later learned I actually needed three extractions, two failed root canals, and a cracked tooth--all of which are now being replaced with implants. At Lakeside, I was told it was "just one failed root canal" and that it was infected. This was presented as the explanation for the headaches, sinus issues, and flu‑like symptoms I'd been experiencing off and on, missing work, and seeing my doctor without answers. I had a cleaning scheduled, the pain had become unbearable in the days leading up to it. At the appointment, after X‑rays, I was told I had one failed root canal and until I decided how to proceed, I would get no antibiotics, no pain medication, and no treatment unless I paid $4,000 upfront--even for a simple extraction. I was told, "we can accept two payments, but it must be paid in full before removal." Sitting in the chair in pain and being told this, felt frustrating but I understand . That night I went to the ER, where I was finally given pain medication and antibiotics to hold me over until I could see another dentist. A few days later, I got a second opinion. That dentist actually listened. He found the real source of my pain--a cracked lower molar, not the upper tooth Lakeside focused on. He also diagnosed two failed root canals, one of which had been done at Lakeside the previous year. He charged $900 per tooth after insurance, worked with me on getting it done right and made sure I had an understanding , gave me antibiotics, and removed the cracked tooth. My pain was gone immediately. If I had followed Lakeside's plan, I would have paid $4,000 to remove the wrong tooth, then another $4,000 for the actual tooth causing pain, and another $4,000 once the second failed root canal was discovered--a total of $12,000 out of pocket after insurance. Instead, my second provider resolved all three teeth for about $4,000 total After insaurance Meanwhile, Lakeside continues to act like they don't understand my frustration. I didn't initiate contact--they reached out to me about scheduling repair work. I responded that I went with a second opinion and explained why. now we're multiple texts and getting into emails, the office keeps boiling this down to a "miscommunication" over $4,000 with insurance vs. $6,000 without insurance. That completely misses the point. The real issue is that I came in sick and in pain, and was dismissed. I even had to go to the ER the same night after my appointment, adding another $2,000 to the cost of being ignored. a month later, I was texted again asking when I wanted to schedule repair work, i responded i went with the 2nd option and why and the replies were basically, "well, we were $4k." To me this is not just about money But a $12,000 difference is huge . And more importantly having the right tooth addressed ! Imagine buying a car that's exactly the same as the other one. Not only is it $12,000 more affordable, but it also comes with amazing customer service And when you have a problem with the car they fix the right parts. The issue is that I came in sick and in pain, and was dismissed. Without a second opinion, I would still be suffering. Out a bunch of money right before holidays . Even looking at my chart, Lakeside only noted one failed root canal, while the second opinion discovered more. This is not just about numbers--it's about me as a patient. That is the core of my complaint, and why I cannot recommend Lakeside Dental. I gave two stars because I appreciate a clean facility and the friendly staff. However, they lost a point on customer satisfaction, another on price, and another on the back-and-forth messaging.

Below average for dentist services??? Yeah, me too, I had to score lower here too. They took films…read moreand said, " It all look good." I got an average cleaning. I'm new in Moses Lake, was referred here by a insurance medical broker. I'll have to update that broker next time. Customer service there is not friendly or helpful. So the dental hygienist says on my way out of her room, " see you in 6 months." The dentist that checked my teeth was alright. So why the low score? Well, I decided after 6 months to try another dentist. The dental assistant takes the whole month films, and she sees a gray area near the bridge in the upper left side. The dentist comes in and looks at the films and looks in my teeth. He then announces that I have a cavity that has formed in an area that one would have to be blind not to see. So I tell him about my visit to Lakeside Dental last fall, he says, "hmm, I do not know why they didn't see this cavity." The cost of this replacement of the bridge and addressing the cavity is to the tune of $ 5,000 dollars! So I just wanted to let all you know out there what happened to Mr. I will never recommend Lakeside Dental Services to anyone.

Senior Citizens beware unless you have a stash of cash you do not need. You be the judge, but make…read moresure you have a lot of money to go here. I was referred to this place by a friend. I called in because I broke a tooth and that is what I wanted to see Dentist about. After $388 in full mouth Xrays and imaging, I was first given a $15k bill to fix everything then after asking how much was if for what I came for and I was told $3500 or $5500 to bridge or replace the tooth. I was presented with no other options. Now I have $622 in insurance left, my friend is no longer my friend, joking. But I do have this ripped off feeling after waiting a month and them just doing X-rays. I wonder how many people go and just get x-rays and never come back, because of the prices?, I mean besides me? Building and staff are nice. The person giving me the quote was not surprised when I said I could not afford it, and just smiled when I walked away without giving me other options. Cannot tell you how good they are, but do know they are priced outa this world of reality.

We just relocated to Moses Lake WA. We are so happy that we found Skivew Dental . The staff,…read morehygienist, doctor everyone is so wonderful and nice. We are so glad we found them!

I love going to Dr Knapp! Him and his team always make me feel comfortable and calm. I enjoy the…read morecare I receive at his office. Thank you for always listening to and understanding my needs.

Dr. Knapp and his entire staff are the VERY BEST! I have been going to Dr. Knapp for many years…read moreand having nothing but praise for him. What I like is that he keeps up on all the latest in dental work and all his equipment is very up to date. Just a great dentist and staff, very caring . I highly recommend Dr. Knapp for any of your dental needs. Carla B

We found this practice when we moved years back . Amazing customer service every single time. I…read moremean every. Single. Time. They really listen to all concerns . They will move all possible to work in any emergency which is so welcoming as a mom of 4. My son is special needs and immediately felt comfortable (as you can with a dentist) he has allowed major work to be done and calmly too. Very thankful momma . We travel well over an hour to see this practice. Worth every mile . Thank you !

I love this office! As I also work in dentistry as an Orthodontist in Moses Lake, its super helpful…read moreto work with a dental office where the dentist and I can connect quickly about shared cases. I love Mindi who knows all the needs of their patients. The hygienists at Coulson Family Dentistry are the most professional and kind people ever! We love you guys!

cleaning and fillings process went well with little pain…read more have been using Skyview Dental for a few years now and am always please with the service.

From the owner: Skyview Dental in Moses Lake provides our patients with the cutting-edge technology that allows Dr…read more Despain and his staff to provide the best dental care. We strive to make your experience at our office a positive one vow to provide exceptional dentistry in a caring family-friendly environment. Give us a call today to learn more or visit our dental clinic in Moses Lake, WA.

We have been going to Moses Lake Family Dentistry for 23 years & they are the most caring,…read moreefficient team, highly recommended them.

They saw me on very short notice even though I was a new patient. Such nice people from the…read morereceptionist to the dental assistant to the dentist. I will be making them my new dental office. Recommend them highly.

We have been coming to Dr. Cox for almost 2 years now and we LOVE him!! He has taken great care of…read moreall of our kids. Done emergency visits. And when another dentist wanted to extract a tooth and cost of 1000's he saved the tooth. We love this place!!!

This place is awesome. I was so nervous about my sons appointment today because he had to have 2…read moreextractions and 2 fillings, but they eased my fears and were so reassuring. They worked so well with him and knew exactly how to talk to him to keep him calm. I definitely recommend this place and I am making it my kids new dentist.