We have been coming to Dr. Cox for almost 2 years now and we LOVE him!! He has taken great care of…read moreall of our kids. Done emergency visits. And when another dentist wanted to extract a tooth and cost of 1000's he saved the tooth. We love this place!!!

This place is awesome. I was so nervous about my sons appointment today because he had to have 2…read moreextractions and 2 fillings, but they eased my fears and were so reassuring. They worked so well with him and knew exactly how to talk to him to keep him calm. I definitely recommend this place and I am making it my kids new dentist.

Smile Surfers is amazing! The staff is so kind and patient. My daughter loved her time there and…read morehad an amazing appointment! Definitely going back.

Amazing facility! Super clean and such friendly staff! I absolutely recommend! Definitely check…read moreit out.

Very flexible and consistently professional. Sensitive to specific requests from parents of kids…read morewith special needs.

I question their ethics. Esp working with children and families. Caused our family much pain.read more

First visit and this office is AMAZING! I am extremely picky about dentists, so this is saying…read moresomething. Staff is wonderful. Got in quickly. Very nice and welcoming place. I never expected to find such a great dentist in such a small town, but I am truly amazed. They have nitrous for no charge and make crowns in house!! Epic service!

Excellent care of my teeth and any associated problems with my dental care. The staff is friendly…read moreand professional, and always ready on time for appointments. I tell my friends about Desert Sun Dental!

The most amazing dental office! After my kids had a negative experience elsewhere, I had high…read moreexpectations for what I was looking for in a new dental office. The staff, dentist, and care provided here exceeded everything I could have hoped for! They were so patient and kind especially with my autistic son. They made him feel so comfortable throughout the process, catering to his needs and going at his pace. Not once did we feel rushed. They provided a quiet room so my kids wouldn't feel so overwhelmed in a new environment and my son would not get easily overstimulated, which I really appreciated. The dentist and hygienist were so thorough in answering all of our questions, and giving us helpful advice/information that I hadn't thought to ask about, but I'm grateful they mentioned. I could not recommend them more, this place is phenomenal!

Dr. Fletcher is amazing with kids! My son loved his first appt! Dr. Fletcher and his staff is…read moreextremely professional and made the visit fun, which isn't an easy task for a 2 year old. I so appreciate their hard work and attention to detail. I was very impressed with his comprehensive exam, also, adorable office! Thank you!

Best kids dentistry in the tri-cities! The office alone is worth the visit! Surf themed with a…read morefish tank and surfboards they also have a fun little tiki hut playhouse with slide! I have six kiddos and they schedule them all at once and we are in and out within an hour! They are so sweet to all my kiddos, and work so well with my apprehensive ones ! All the gals on the office are so fun! When last in they were having a little summer celebration and kids got to pop balloons for a prize ! My kids all loved it! (3-13) giving the kids little coins at the end is the highlight for my crew, and actually makes them look forward to their next visit! We have seen all three Docs and they are all professional, kind and great with kids! I was so impressed with the princesses Dr. Hamilton could name! My 3 year old daughter was so thrilled ! Do yourself a favor and trust no one else with your kiddos teeth and take them to smile surfers!

The dentist (Dr. THOMPSON) was super great with my daughter and very friendly. Probably one of the…read morebest visits we've had. The staff was also friendly and fast.

I've experienced appointments with both dentists & both of them are very professional & empathetic…read moretoward each of my children. Not once did I sense any condescension from either of them, which I've noticed is common in the dental field. The front desk & dental assisting staff are awesome. Very personable, welcoming & warm in their demeanor. It's always easy to book appointments with them. We've come into the office before COVID and it was very lively. Perfect for little ones & lots to be entertained by, including a large fish tank in the waiting room. Everything looked clean, organized & new. This last visit was obviously amidst the pandemic & they were very good about booking patients in a way where social distance is no problem & theres minimal exposure to everyone. I will continue to bring my children here.

Dr Amy and Dr Neil have always taken such great care of our boys, going above and beyond to get…read morewhat needs to be done done.

This morning I had an appointment & i was helped by Rachelle. She gave outstanding service, she was…read morevery thorough and passionate about her work. would definitely recommend 10/10 service felt very welcomed by her.

I have been taking my children here for about 13 years now. Most of the time things run smoothly…read more But when they are running behind or something is off track with time, the receptionists do not know how to handle or tell people who are waiting what's going. The front office staff need to be more diligent and be able to find the information that is needed for parents and patients who are waiting. I arrived for my daughters oral surgery which was scheduled at 11. We arrived around 10:45 where told that the anesthesiologist was behind. When I asked how long and if someone could check. I was told possibly 20 minutes. They left out that there was a patient in front of my daughter that was still waiting. We waited for close to an hour and a half before being taken back (12:23).

Great place ! New to town, was looking for a Peds dentist for…read moreMy 6 year old. Nice building, easy parking. The office itself Is perfect for kids! Decorated cute, and also has a cool slide ! They were able To offer an earlier appointment if we wanted, which we happily took. We had minimal wait time, dental assistant was great - very friendly and personable, as was the front desk staff. The cleaning was thorough but quick. Took time To show and explain to My Son his X-rays- which he loved. Office is very clean. Saw Dr. Fleming, who was great as well. Really made an effort to make going to the dentist a fun experience for kids. Wish there was a place like this when I was a kid!

Little Big Kids is wonderful. They are sensitive to children's anxiety and concerns and do a…read morethorough job in providing care. They get you in fast and have a wonderful atmosphere. Go see them!!!!

I like many people are not a fan of going to the dentist, but if I have to go, Lakeside is…read moredefinitely the place to go to in Moses Lake, staff is super friendly, appointments are easy to get, I was even late for my first appt and they were nice enough to call me, I was able to make it there fairly fast and they were super nice about accommodating me even though my tardiness could've made it hard. The dentist himself is super nice. My next appt., on the cleaning, had the same experience, they answer questions, are helpful and courteous. I am recommending them to everybody I know.

Howdy -- we've been patients at Lakeside Dental for about 2 years. Unfortunately, I believe we are…read morenow forced to move on. Honestly, I think this is for the best, and here's why. I came to Lakeside Dental after being a patient here before, even receiving a root canal in the past. This time, I was in severe pain after battling symptoms for months, hoping for answers and relief. Instead, I was met with a dismissive attitude, no empathy, and a quote that was far higher than a competitor's. Through a second opinion, I later learned I actually needed three extractions, two failed root canals, and a cracked tooth--all of which are now being replaced with implants. At Lakeside, I was told it was "just one failed root canal" and that it was infected. This was presented as the explanation for the headaches, sinus issues, and flu‑like symptoms I'd been experiencing off and on, missing work, and seeing my doctor without answers. I had a cleaning scheduled, the pain had become unbearable in the days leading up to it. At the appointment, after X‑rays, I was told I had one failed root canal and until I decided how to proceed, I would get no antibiotics, no pain medication, and no treatment unless I paid $4,000 upfront--even for a simple extraction. I was told, "we can accept two payments, but it must be paid in full before removal." Sitting in the chair in pain and being told this, felt frustrating but I understand . That night I went to the ER, where I was finally given pain medication and antibiotics to hold me over until I could see another dentist. A few days later, I got a second opinion. That dentist actually listened. He found the real source of my pain--a cracked lower molar, not the upper tooth Lakeside focused on. He also diagnosed two failed root canals, one of which had been done at Lakeside the previous year. He charged $900 per tooth after insurance, worked with me on getting it done right and made sure I had an understanding , gave me antibiotics, and removed the cracked tooth. My pain was gone immediately. If I had followed Lakeside's plan, I would have paid $4,000 to remove the wrong tooth, then another $4,000 for the actual tooth causing pain, and another $4,000 once the second failed root canal was discovered--a total of $12,000 out of pocket after insurance. Instead, my second provider resolved all three teeth for about $4,000 total After insaurance Meanwhile, Lakeside continues to act like they don't understand my frustration. I didn't initiate contact--they reached out to me about scheduling repair work. I responded that I went with a second opinion and explained why. now we're multiple texts and getting into emails, the office keeps boiling this down to a "miscommunication" over $4,000 with insurance vs. $6,000 without insurance. That completely misses the point. The real issue is that I came in sick and in pain, and was dismissed. I even had to go to the ER the same night after my appointment, adding another $2,000 to the cost of being ignored. a month later, I was texted again asking when I wanted to schedule repair work, i responded i went with the 2nd option and why and the replies were basically, "well, we were $4k." To me this is not just about money But a $12,000 difference is huge . And more importantly having the right tooth addressed ! Imagine buying a car that's exactly the same as the other one. Not only is it $12,000 more affordable, but it also comes with amazing customer service And when you have a problem with the car they fix the right parts. The issue is that I came in sick and in pain, and was dismissed. Without a second opinion, I would still be suffering. Out a bunch of money right before holidays . Even looking at my chart, Lakeside only noted one failed root canal, while the second opinion discovered more. This is not just about numbers--it's about me as a patient. That is the core of my complaint, and why I cannot recommend Lakeside Dental. I gave two stars because I appreciate a clean facility and the friendly staff. However, they lost a point on customer satisfaction, another on price, and another on the back-and-forth messaging.