This place is awesome. I would definitely recommend if you need to put someone somewhere for…read moreadditional assistance. Definitely bring them here. The service here is excellent. It is a very clean facility. People seem to be very happy. I can't see one thing. bad about this place. I would highly recommend taking a visit and coming here and bringing your loved ones here for yourself. You will be thoroughly pleased and happy each and every time you show up.

From the owner: West View Healthy Living is a not-for-profit continuing care retirement community offering…read morelifestyles and care designed to make life easier for seniors. From independent and assisted living, to memory care, transitional care and rehabilitation, and longterm care, we provide everything our residents need to live well, engage, learn, contribute and play. West View is much more than a retirement community... it's a plan for your future. Here, our philosophy centers around wellness and what we call the Essential Elements of WellBeing

This facility is rated as #2 in the state of Ohio for good reason. My Mom recently stayed there for…read morealmost a month. It was very clean, posh and beautifully decorated for the season. Almost like a fancy resort! The pros of this facility: Good food, good drink, excellent nursing staff that actually go the extra mile for their patients. Very clean throughout the entire facility. Everything was very accessible for wheelchairs, walkers and loading and unloading by the front door. The receptionists at the front desk were always warm and welcoming. Great physical therapy program, but they are tough on you. But, they have to be! Also no worries about people stealing your possessions in this facility. She's been to other facilities where they will steal anything if it's not bolted down! Cons: The only con was the varying wake up time between 4:30 - 5:30 a.m. in order to be up and ready for breakfast at 7:00 a.m. Even if you need assistance getting ready, the hurry up and wait is pretty ridiculous! It's understandable that the staff have a schedule to go by, but c'mon now! Other than that, my Mom says she was treated like a VIP there! Thanks for taking such great care of my Mom, guys! Highly recommend this facility!

My loved one was there 3 days and their skin already started breaking down from not being changed…read more Lost her hearing aids on 2nd day. They said there are 2 caregivers all the time on a area. The staff there Wish that were true. You can go visit your loved one anytime during the day and there's one staff .

I ordinarily don't like to complain, but this time I'm going to I have been for a little over 13…read moremonths eight months ago. My insurance bought me an electric wheelchair well two days after I started cutting out like I would drive it stop and then it would start back up and then it would stop and I didn't complain about it to anybody because I thought well nobody gonna be able to do nothing so I just kept driving it and this nursing home does not have automatic and 99% of the people that go out to smoke are in wheelchairs they're always hitting their arms or their myself have had doors slamming into me had the doors cut my arms open and they always just made a joke of it while you're we're gonna put you in bubble and stuff like this is a facility that needs to have somebody that knows what they're doing to run this place or to even own this place, I don't ever remember the owners coming in here except before they bought it but it could be a nice place if somebody gave a crap about it they back on the AIDS. They cut back on the gets the right amount of care that they need we've had people fallen and breaking arms, breaking I fell and broke my four months five months ago and I don't know I just I want to get my wheelchair fixed because I cannot use a manual wheelchair. I have arthritis in my shoulders in my back my legs and the electric wheelchair was perfect for quit running. They said I didn't have a warranty because I used it all up. They come out one time and was messing with my wheelchair and that was it and they're saying I used my warranty up that's baloney. I'm gonna call my insurance company and I'm gonna find out just what's going on they told me that this wheelchair that I bought was brand new. It wasn't brand new when I got it. It had scratches on it and two days after I got it it was cutting out in and out, so it couldn't have been brand new and if they charged my insurance company for a brand new electric wheelchair, somebody got taken advantage of, and I'm the one that has to pay for the repercussions of them not doing what they're supposed to be doing. I love this the administrator the of nursing are awesome AIDS get worked to death. They have one aid per hall most of the time and they're constantly running and answering the are overworked and I for one wouldn't send I know to this place because of the the owners are treating don't care that they cut out half of the staff not living here and they're not the ones that's not getting the correct attention that they need and I make that if things don't get changed around and start being run right I'm gonna call somebody that knows what they're doing and I'm gonna get this thing gonna know the reason why so if you don't agree with me that's fine. I don't care. I'm tired of incompetent people and I'm tired of being beat up by these if they had automatic half of the people in here wouldn't have their wheelchairs all banged up or cut them cut up or whatever I wish the owners of this place would come here and live one night and do what we have to do because they would surely change the way things go around here if they had to live here, but evidently they don't care come here and make a I would love to talk to him. I would love to find out why they don't wanna give us the right care that we need the food. My God the food is awful once in a great we get a good meal, but not very often the are worked to death. They forget to put things on your but I don't mean to sound like a major complainer or whatever I just I'm 73 years old and I wanted my last be nice and comfortable, and I haven't been comfortable since I got here so if anybody that's in charge of this place can do anything about what I've complained about. I would appreciate it and if you can't that's OK I mean at least I got my point across and I hope somebody can help because in a couple days I'm gonna call my insurance company. I'm gonna find out if that wheelchair that they sold me was brand new because they told me it was and I don't think it was and I just I don't know I'm I'm at a loss for what to do, but I've got a voice and I'm not afraid to use it. People might be mad at me because of the things said on here, but if it's a shoe fits where

The staff here are very friendly and patient with each client as they push them to strengthen…read moremuscles for greater independence. Yasmine and Tina are just two of the staff that stand out for their professionalism and expertise. They bend, twist, (lol) and drive you as far as you can push yourself to get stronger, but never to the point of pain. They give "homework" assignments so that you can continue some of the exercises and movements on your own. From the young ladies at the desk (Fiona and Lacy) who greet you upon entry and process you in, to the therapists who always meet you on time for your appointment and escort you to the physical therapy area. The facility, including restrooms, is immaculately clean.

They do a great job communicating with your surgeon, assessing your progress and pushing you…read morewithout injuring you. Appointments are met on time by a friendly staff. Scheduling is easy.

I have enjoyed excellent care and rehab from their very dedicated physical therapists. A large…read morefacility with many machines and a friendly environment.

If you need pt or ot in this facility do not consider! Expect alot of dissapointments. I had a…read moretraumatic brain injury. I need physical therapy to resyore my balance,and learn to walk. The pt department pushed me through the program quick, and the therapists gave up. I need occupational therapy for my arm to restore movement for my arm and hand,3 sessions, and the ot therapist gave up,and pushed me through the program. The therapy programs are a rip off. My balance is gone, because the pt department gave up. My arm is nonfunctional because the ot department gave up. The therapists job is to work help and rehabilitate their patients to restore fuctionality of the affected limbs. Im real upset with their therapy department, because they gave up on me.

I was there as they were transitioning from Concorde Therapy to NovaCare. All the therapists were…read moreamazing and worked together. No matter who I saw they were all on the same page. They were tuned into you as a patient and what worked but more importantly what did not work or was too much. The last I knew staff had not changed. I highly recommend this place. I had been to two other places in town and this was far superior.

I'm using this facility to recover from surgery. It's in a great location and scheduling is easy…read morewith early morning and evening hours. Amy is a great PT and I recommend her and this location

I used to work in both the assistive living section and the nursing side. This is a wonderful…read moreplace! I've worked at 4 different cafe facilities and i have to say hands down that Shepherd will take great care of your family. The assisted living was my favorite.

If you are looking for an independent home where maintenance is taken care of for you, this is the…read moreplace. If you need a short stay in rehab after an accident or surgery, this is the place. If you are looking for a place that won't call you when your mother falls and is hospitalized, this is the place. If you are looking for a place where they will call you at 5am to let you know that your mother had a bruise on her leg, this is the place. If you need a place where the marketing director won't return calls when you are inquiring about assisted living for your loved one, this is the place. If you are looking for a place where rehab says that they will call with updates, but never do, this is the place. 2018 Still understaffed. And ministration staff of course grows. Mom is now in nursing after living and paying to be on campus for 17 years now. Today their cable TV was cut to just basic channels. Nickel and dime beyond the almost $8,000 a month fees.