Here's another 'they sell defective products and won't do anything about it' review. Their response when I tried to exchange or get a refund on the eleaf iStick that both employees at the store agreed was defective was 'Take it up with the manufacturer in China. We're not going to do a thing for you.' They didn't even respond to the BBB complaint. If I could leave a minus stars review I would. read more

Bought a couple vapes here, some juice and some juul pods over the course of this year. Everything went excellent and it is in a very convenient location. Will visit again! read more

If I could rate it 0 stars, I would. Literally the absolute worst service I've ever witnessed. They sell KNOCK-OFFS. We bought products from them and 1. They sold us a FAKE, A KNOCK-OFF. It stopped working in 2 weeks. 2. We called the owner and he said they will refund it. We got to the store and the guy behind the counter insisted that we went BACK home to clean it spotlessly, although they cannot resell it because, again, IT'S A KNOCK-OFF. 3. After driving back and forth several times, we call the owner again to complain because this service is ridiculous. And he was absolutely, disgustingly rude. He said "go back get your refund and get the fuck out". What kind of business is that? This is absolutely ridiculous, i've never been so rudely treated by anyone. I DO NOT recommend this store at all. read more

Terrible customer service , terrible owner, terrible products. Avoid smoke f/x at all costs, they dont stand behind products , staff is arrogant, do be fooled by their clearance table its all garbage read more

My purchase of a vaporizer was made September 7th 2018. It simply stopped working on September 22nd 2018 (this was during the recent power outage in Ottawa following 2 tornado's). All to most establishments in the West end of Ottawa were shut down with no power. To even consider driving over to Smoke Fx with the traffic lights not working, for a refund, seemed silly. We definitely had "other" issues to deal with at that time. My husband and I went in promptly, yesterday, Monday September 24th and were REFUSED an exchange or refund, as it was over the 2 week return policy, by what? A couple of days?! This not being the only reason we were refused a refund or exchange. Apparently, it was on the "clearance table" when we purchased it. So Absolutely no refunds or exchanges. This table is unmarked as clearance. It appears identical to the other table in the room. Same coloured stickers with prices. And furthermore, we were told at the time of purchase to "keep the receipt if anything goes wrong". But hey...I'll receive 20% of my next purchase item! They have lost me, my husband, and our friends as customers. Greedy owner, and BAD CUSTOMER SERVICE! Smoke FX: Hi Sharon, I am not certain of the exact details regarding this return, however you can give me a call at 613-851-3971 to discuss it further. The Clearance table has substantially price reduced products- 60% or more on some items and our staff should have explained that due to the huge discounts - the items are final sale. However, please call me to go over the details. Thanks.Laura Sharon Hogan: No need for me to call. You were called on the day we tried to return the defective item, as the 2 workers there were not sure what to do. They said they would call Laura, after about 3 minutes, It was your orders to refuse an exchange or refund. Doesn't quite matter how much the item is discounted, I am still out of pocket $60.00 plus tax. And the guys at the cash register did NOT say final sale, but rather to keep the receipt when I purchased it. These are the details. read more

Staff here are incredibly friendly and knowledgeable! I've never had a problem with returning anything, and the quality of their products are extremely consistent. They also have frequent holiday deals and promotions. read more

Always friendly, lots to choose from anything from the cheaper tanks and batteries to the high end sub ohm tanks and rda's. Only thing I'd have to say against it is its limited juice selection. read more

Horrible service by the owner... Bought a vape machine and a week later it broke... Returned it and the guy at the store replaced the broken part. Two weeks later the same part broke again and I returned it but was told to call the "customer service" line which turned out to be the owner. I was told that it was too bad because it was past the 30 day point. I explained that it actually broke before and it broke again and that the store clerk told me that other people had had the same problem so the device was obviously faulty. I said I would buy a more expensive model but that he should credit the price of the old one and he said no... Said that he doesn't make enough profit on those machines and that if it was something with a higher profit her would bend over backwards but for this it wasn't worth it.... Lol! Great customer service... Smoke another one! They lost a returning client over pennies. DO NOT BUY FROM THIS COMPANY. read more

Very complete equipment selection, helpful and knowledgeable staff. They don't cary name brand juices, but have a wide selection of flavours. All prices are very competitive. read more