I'm just am average guy who values customer service but also owns up to my own faults. I visited…read moreCigar Phoenix on Pine Rd and thru my own fault left my lighter on the table. I called a friend still there and asked to have the manager put it behind the counter to pick up the next day. Well the next day I arrive and the employee "Wayne" tells ask what it looked like and then says " that was a nice lighter. It was on the table when I was leaving ,I knew it wasn't one of ours so I took it home". I asked him to bring it back and I'd come back the next day to get it. I come back and another manager tells me that he wasn't due in until later that evening so I left my number. Another day no call from the store, then I call the next day and still no lighter. Most businesses have a simple lost and found policy of hold items behind the counter and see if someone returns for it. I never heard of employees allowed to remove that which does not belong to them because it's nice looking and don't demand they return it to the store after a customer inquiry that has been verified. Four days after my original return to find my lighter two visits to ask and a phone call nothing. They have my number if the want me to have it returned gas cost too much to keep driving there for nothing. However, they have lost me as a customer and I will not be suggesting them to anyone else. Good experience = 5 potential customers, bad experience = loss of 20 potential customers.

I tried 4 times to phone ahead but no one answered at all. When I got there, I informed the clerk…read more(or manager). But he was at loss of words, saying nothing and looking floored. I asked for a box of the most MELLOW Churchill cigars. He did not know what mellow meant. I was shocked because cigar order companies categorize cigars from strong to mellow. I had to explain the meaning of mellow to him. Then he showed me two boxes of cigars. I bought one from him. When I opened the cigar box, it was not Churchill cigars to my shock. I will never go there again. I will go to other cigar stores who have been friendly to me in the past.

Literally my go to smoke shop. They always have everything I need, and everything is a decent…read moreprice! There's a good variety of selections, too!

Nice Employees and a good selection of products! The only thing that kind of sucks is that they…read moreopen so late, it's honestly an inconvenience. Other than that, it's a good shop.

This is an awesome store, Sun has had cigars that I couldn't get elsewhere and she went out of her…read moreway to get me boxes of my favorite Arturo Fuente a beautiful woman with a fantastic sense of customer service. I've seen some negative ads of people walking in at 7:59 PM when they close at 8 expecting service please I work in retail that is totally inconsiderate of the employees, if you need a product or tobacco or anything else don't go to the store one minute before they close be considerate of the employees this place is awesome and the owner is the greatest.

I like that it has my type of smoke and considering I recommend it to those that legally willing to…read moresmoke

Great selection, friendly staff and reasonable prices. They offer a discount on any 5 single…read moresticks. I asked about a cigar that they didn't have in the shop and Marty special ordered it for me. The icing on the cake was enjoying my cigar with a drink in the comfortable lounge while watching a football game and a friendly game of cards!

Excellent local shop that offers a wide variety of single cigars and discounted boxes. Very…read morefriendly staff and family business makes it an enjoyable experience each visit. Although I am primarily a cigar smoker, this store offers pipes, pipe tobacco and accessories, and premium cigarette tobacco. HIGHLY RECOMMEND!

This place is great! Nice big lounge area huge selection of different Cigars Tabaco and pipes. The…read moreowner and his daughter are awesome people they make you feel like family. Other patrons are really nice as well as the other employees.

A great full service experience for quality cigars. There is often new exceptional options. The…read morestaff is always warm and welcoming. I value uninterrupted time to decide and assistance if requested.

Got a faulty deposable vape and whoever the new owner is won't give me a refund or give me a new…read morevape which is crazy because in the past at this location they always fixed their mistakes no questions asked this location has overall gone down since they replaced the old staff tbh

Everything a person needs, well organized and convenient location plenty of free parking. Good…read morecustomer service was a plus.