I came in and the gentleman there was helpful. I purchased 2 bongs; glass & silicone. I really liked the silicone 1 & went home 2 use it. Filled it w/some water & let it sit 4 a few minutes while I did other stuff. When I came back 2 it, I noticed the piece of furniture it sat on was wet. I realized this silicone bong was leaking from the bottom. I wiped it down, the furniture too & filled it again w/less water. Again, it leaked. I could feel the water coming out of the seam on the bottom. The next evening, I went back 2 the store w/the defective bong. The owner was there, not the sales man. I showed her the leaky bong, as I had brought it in a plastic bag w/ water in the bong. She graciously said she would replace it 2,morrow night. There were no others in the store. 2morrow in the AM she would pick some up. She said stop by tomorrow night. I said 2 her I live a bit far, here is my #, please call me when u have the replacement bong She took my number, though it was obvious she did not want 2. I started 2 tell she was all lip. I tried 2 give her the defective bong, she kept telling me she had no use 4 it & told me if I did not want it 2 toss it. The next day came and went. No call. The day after the sun rose and the sun set and no call. On the third day I called the shop and the guy who sold me the bong answered and he said... oh yeah, Elle (the boss) told me to tell you that you are putting too much water in the bong. It is a small bong and does not need a lot of water he relayed to me from her. I told him, I already tried putting less water in and that less water would only be the answer to the problem if the water was leaking from any place else but the seam on the bottom of the bong. He then started to go wild with me on the phone calling me a 'dude' and telling me she just told him today about this in case I should come by. When I asked him to give her my number and have her call me he told me to ###k off and hung up the phone. OH, before doing so, he told me there are a lot of signs in the store that state NO REFUNDS. The next day I drafted a letter to the shop asking them to replace the bong. I advised them I would give them 15 days or so to do so before I would proceed with small claims court. The letter was sent certified mail and a few days after I got a voice mail message from someone - a person that never left their name - calling me and saying they are calling from Legal Services. They commented in their message to me that my letter was absurd. No legal service of any kind would every leave that type of a message. I very clearly recognized this voice as the owner, Ellee. I called back, got a voice mail box, left a message and never heard back from her. Regardless of the cost of this silicone bong, he did give me a good price, but hey I did buy two, b t w, the other bong is glass, they did not do the correct thing. As the owner originally stated to me, she would replace it. We know she never did. And she is a game player, inventing herself as legal services. WTF. As for the guy who sold this item to me, he was so nice in the store helping me, but our phone call proved that this 'dude' couldn't take the pressure. In fact, I was glad I did not go back to the store because I sensed in or phone call that this guy could be dangerous when met in person. As for the signs all over the store stating there is no refund, that's OK but not applicable to merchandise that is damaged. Frankly, I did no see such a sign or signs but I would think that if that is the store's policy, they should inform you of this verbally at check out. And by law, it is required to be stated on the receipt. But again, according to federal, city and state law, a no refund policy does not apply to damaged merchandise. AND, I was not asking for a refund. all I wanted was a replacement. Next stop... Small Claims Court. OH and I may tack on the cost of my damaged fine wood furniture that this bong leaked on. At at time when their relationship with the community should be very important to them, they obviously are a turn off to this customer who will never return to their shop again and I will post this review accordingly. read more

Would definitely recommend this place! The owner is a very informed and chill guy. Will be coming back.

What an amazing experience that I had coming to this shop. I walked in and was greeted immediately by Al, super friendly demeanor and delivered strong customer service right off the bat. This review is for him because of his patience! He spent 2 hours and change to help a newcomer find the perfect first experience. He is focused on customer satisfaction and that is key in any business. He is passionate about vapes and clearly knowledgeable on its mechanisms. Even after I decided on what I wanted to buy, we kicked back and chilled for a good hour just jabbering. I had the chance to see his interactions with long time customers and even new customers like me within the 2 hours, asking questions and he just delivered every time. Definitely will be back for more visits! Thanks again Al! read more

Cool spot, the owner is really friendly and chill, seems like the type you'd kick back with over beer and talk about random stuff, or vape stuff. I'm no connoisseur in vape tech but he's definitely one. If you're debating to go to this place or not, do it, it's worth checking out at least once. read more

Awesome spot, hooked it up with a military discount and thanked me for my service. Very good service they even pulled out a box of tools for me to do a quick rebuild. A+, some of the vape shops in Brooklyn could learn a thing or two. Vape on. read more

Awesome vape shop! Nick was amazing showing me and my wife all the great flavors they have and was very knowledgeable on what works best for us!! Appreciate the customer service and recommend to everyone!! read more

Had the pleasure of meeting Dmitry today at vaping culture. He took the time to educate me on my new mod. No pretentions, extremely personable and very knowledgeable. I've been smoking blues for the past 2 or so years, wanted an upgrade. Bought a fancy box online, had no idea how to use it. The juice I got with it almost made me pass out (way too strong)not enough info on youtube, and I wanted a human person to inform me of the subtleties of my new vice toy. Dmitry took the time, answered all my questions, had me taste a menu of flavors, as well as finesse my mod to my finicky prefrences. Thoroughly recommend this place for your vaping needs,or simply to learn more. Too me customer service is tantamount in keeping my bizness. Vaping culture delivered today. read more

My husband goes here regularly to get juices for ours mods. He speaks very highly of Dmitry and his services every time he goes there and he always comes back with quality, yummy flavors. read more

The people weren't very respectful and kind of felt like a buy and get out type of place to be. They have a lot of juices and a good selection but this is definitely not a shop that you'd want to be in for more than 3 minutes. read more

Friendly and knowledgeable staff! Love the atmosphere and the staff's technical and social skills. P.S. I've dealt with Nick several times and have always left confident with my purchase because of his thorough explanation of everything. A++ Vape Shop read more

Not the biggest spot and not alot of product, but what they lack in things they more then make up for in customer service and his name is Nick. I knew very little about vaping usuing a pen for almost 2 years i knew absolutely nothing about mods or atomizers let alone dripping. Then i meet Nick who i learn from everytime i step into the store. The man is simply the best and takes his time with every custome, so you dont feel like you are being rushed out. Now ive been to alot of other vape stores and customer service is best here at least to me. I can buy most of my vaping needs alot maybe evwn find it for cheaper but i go to Nick simply because i learn what i need to know about the product from him. I upgraded from a pen to a box mod with him learning that a pen isnt enough for me. Within a month i started dripping and in a week or 2 of getting a box mod (eleaf 50 watt) i started dripping. Not too long after watching Nick i got a mechanical sage mod with a mutation atty. Im chasing clouds more then ever and because im purely looking to chase clouds i dont have a need for nicotine. Thanks Nick! Next up for me is learning how to build and im love the builds Nick has made for me. So that means im learning from Nick again. read more