Bought a Minnie Mouse Bow-Tique Disney potty for my little girl. We ordered this product online and paid postage. The item arrived but was covered in black marks, we rang up and they told us to return it to crown point in leeds to the Smyths superstore. On arrival today (Mother's Day) like we really had time to do this today, we was greeted by a polite young lady who was very helpful and got a new one out for us, when we asked about claiming the postage back she said it was beyond her role so she needed the manager. When the manager arrived we explained the situation to him, his reply was to start rubbing the marks off and telling me they come off? Like I was going to sit for an hour and do this at home, his attitude was absolutely disgusting towards me when asking for a refund for the postage he says he is sticking to his ground and no refund will be offered. This so called manager (Dan) was extremely rude to us and made us feel uncomfortable as we browsed around the store as he then decided to follow us around like we was some sort of criminals. I am disgusted they would employ such a horrible creature in a kids toys shop and we will be taking matters further. read more