I didn't have the greatest experience with online ordering and picking up in the store. But after…read morenegative feedback via their survey, the manager reached out instantly and was amazing. She ubered my missing item to my door so that it was in time for the party. I really appreciate her customer service! We will be back.

Safely celebrating at home has become a new normal that I have chosen to embrace; Party City helps…read moremakes these moments a little more enjoyable!! The customer service is great and really convenient I order everything online, and an associate brings the order to my car. If an item isn't available at the location closer to me, the item will either be mailed or I can select another location (again pretty convenient!) Through it all try to smile, and find reasons to celebrate with your family

This is a local party store that has been around for what seems like forever. The store has gone…read morethrough many facelifts to keep up with the current needs. Now the section that sells decorations and costumes is about half of what is used to be a couple years ago. The staff is always friendly and willing to provide assistance. Prices seem to still be reasonable and stock seems to be available. When I need party decorations and balloons, I am glad this store is still here.

unbelievably rude and unprofessional. Asked for help got declined by all 3 associates because they…read moreare "too busy with big order", excuse me how's that my problem?

Service, massive selection of products for every sentiment, value, and event. From balloon bouquets…read moreand floral arrangements to guest books and welcome signs.

Helpful, friendly workers! Prices are overpriced but…read moreunderstandable since its not amazon. Love that you can bring your own ballons for them to blow up. Huge plus!

This store definitely has some interesting party items, but they are not reasonably priced at all,…read moreand a huge majority of items didn't have any price on them at all. After having to ask the price on the four different items we picked up, and the cashier saying oh I think it's like 2.49 or 2.99....we just decided to go to a regular store. Definitely won't return.

Friendly service, amazing selection of party supplies, makeup, and everything else! I really…read moreenjoyed my visit!

Super cool place ! Needed a costume for a boat fire party!!…read moreGot an awesome fire cloak!!

I've gotta give a shout out to Party City and their great customer service skills. We're so quick…read morewith the bad reviews and critiques of service that sometimes we need to take the time to recognize the good stuff. Went in there with something to return that I bought for a wedding almost a year ago, not expecting much but thinking maybe they'd want them back. Brand new, tags still on but of course no receipt! The gal laughed when she asked if I bought them in September and I said yeah, maybe, of 2013!! She said return policy is 30 days but I'll give you in store credit since we don't have any in stock and we need them... I was shocked! When she said the 30 day thing I knew I'd be puttin' 'em up on ebay but then she graciously returned them. Now why can't more employees look out for their customers like that?? We then proceeded to shop in the well organized, clean store. Items were stocked and available with employees on the floor to help if you needed it. Prices are great (we had just come from the Spirit Store) with really cool clearance stuff mixed right in! We're a small town with not many other places to go for this kind of stuff so it's nice that they take the time to train staff in customer service to keep customers happy, not just coming back.

I must say "Party City" doesn't sound by the name like a place I'd enjoy going to to spend my…read moremoney. But I was at Best Buy to pick up something and thought, what the heck, I should take a quick look at this place. Well, I wasn't quick at all. What a fun place! All sorts of flashy geegaws and kitsch and stuff that might be incorporated into adult art projects; board games, and kid projects up the wazoo. Not just a party supply place at all, though it's that too. And it's huge. Even some stuff I previously had to mail-order because it was lacking at Joann's or Michael's, here it was much cheaper at Party City. Really worth a visit to be acquainted with their range, to bare in mind for all future reference.

Amazing Piñatas! I requested one that looks like my son and it was almost creepy how realistic it…read morewas. WE LOVED IT!

From the owner: No matter what type of celebration you're having, we are dedicated to making sure your guests will…read moreremember that party for years to come. You don't want to take the hits when you throw the perfect party. Pinatas are a must-have for any occasion and we have them! So let us help you enjoy your party and save money! We will make the piñata of your dreams. If you have no clue what you need, don't worry! Our creative team will come up with something amazing. You will love it, and so will your guests!

Three months ago I gave my Daughter a Baby Shower, what's a Baby Shower without balloons! Am I…read moreright!?!? I ordered 4 bouquets of five balloons, they were fabulous! Not only were they exactly what I hoped them to be but they delivered them to ENUMCLAW! Red Balloon Company ROCKS! I want to say Thank You Red Balloon Peoples for making the whole process so easy, I was very pleased. I HIGHLY Recommend them! Oh, and as I mentioned it was three months ago.... I still have one balloon surviving!!!

I found the price sheet confusing. I bought 7 balloons which I thought would fall under the 6- 24…read morecategory at 2.25 a piece. Apparently the balloons will not float for more than 24 hours without the special helium for an extra 50 cents per balloon. I bought them at 1pm and needed them next morning at 930am and was advise to pay extra. balloon price 7*2.25 = 15.75 helium 7*3.50 = 3.50 total should be 19.25 before taxes To get to $21 , it is like taxes first 5* 2.50 = 12.50 next 2 *2.25 = 5 helium = 3.50 The person gave me an extra balloon, nice gesture but due to confusing pricing will not be back. I am little sad was planning to use them for upcoming events. Also caphill is so hard to find parking, I was so scared of popping them just even walking 3 blocks. You will be surprised how many people, dogs, low roots and untrimmed shrubs and trees I had to avoid.

When I walked into the Burlington location, a friendly voice with a sincere smile greeted me with,…read more"Welcome to Party City!" I'm planning a carnival themed party, and Brady was very helpful in pointing me in the right direction of exactly what I needed. Good customer service is a dying art, and I appreciate it so much. I'll be back again!

If I could give this place a negative I number I would. I was followed around the store the second…read moreI walked in probably because I have tattoos or he was having a bad day then gave me a time limit to be in the store and accused me of trying to take something which was so out of line considering I'm a local business owner who pays for everything I've ever gotten. I've never felt so uncomfortable and belittled. Party city should be ashamed of the employees they allow to bully customers. This happened Monday November 11th at 7 pm so avoid party city at that time if you want to shop peacefully and leave with self esteem.

Working with Emily was a dream! Everything she did leading up to and on the day of our wedding made…read moreit go off without a hitch. She was incredibly on top of everything, and every guest agreed that her presence put us all at ease. I remember at one point I asked her something and she said, "why are you worrying about that?" As someone who usually worries about everything, I realized at that moment that she had it under control, and I could just focus on getting married. If you're looking for someone who knows A LOT about weddings, is on top of her shit, and just a downright lovely person, I highly recommend hiring Emily.

Alassandra was wonderful--super competent, professional, and kind. We could not have pulled off our…read morewedding without her. She helped us think through every step before the event, walked us through the rehearsal, and orchestrated the ceremony and reception perfectly. She calmy helped us resolve a couple of technical issues that were outside of her control, and made sure that we enjoyed our wedding without having to worry about coordinating anything on the day. I would recommend It's All in the Details to anyone who wants a fun, well-organized, stress-free event.