I find this social security office to be helpful and organized. The parking is plentiful. The signage is beneficial. I have personally found the workers to be extremely helpful. Even when they send me letters on a decision they are concise (which I like). I have never gone to this office without an appointment. Perhaps without an appointment it is a different experience? I can't confirm or deny that last sentence. In case you were wondering-yes, being retired is the best! I do feel bad that they assist retirees (like myself) but are not retired themselves. Ha read more

Spoke with a gentleman after only a 15-minute wait (much less than expected). He was very understanding and extremely helpful. He understood our issue and provided clear and concise information to resolve our problem. Couldn't be more satisified. read more

I've also had similar distressing experiences with the Lake Mary office as well. After being diagnosed with stage 3B abdominal/pelvic lymphoma in mid-2021, I was granted disability benefits, but these were suddenly suspended in September, even though all the required documentation was promptly submitted by an attorney. However, I have not received any calls or written communication regarding this sudden suspension. Whenever I've tried to follow up by calling, I've often had to wait for up to an hour to speak to someone. On one occasion, after finally reaching a representative who was about to provide me with the case worker's direct extension, the call was abruptly disconnected. I've had to start the process over, spending another lengthy period on hold, only to be told that they do not provide direct extensions and that the case worker would have to call me back. That was over a month ago, and I've been unable to reach this person in charge of my case. As a result of this suspension, I have had no income since September 2024, and I actually received an invoice for $55,000 + or -, calling it an "overpayment." It's almost unbelievable, but sadly it's all true. I have 6 medical conditions that qualify me for Social Security disability (not including the irreparable damage from the lymphoma), and I've had to make early withdrawals from my IRA retirement savings to cover medical expenses and hospital bills. This satellite office clearly requires an immediate and thorough overhaul of its customer service practices. read more

The people that work here don't give a damn about anything other than a lunch break and clocking out at end of day. but we all know that. even the security Gard has a bad attitude. Just miserable bunch of people that can't get the job done correctly on the first try. read more

Absolute joke. Says 15 minute phone wait time. After you wait an hour, they dump the call. Eliminate all of these useless offices and use an automated AI system. You cannot make an appointment because you cannot reach anyone. Complete government waste of resources. It is 12:47 pm and I have been on hold for 1 hour and 47 minutes. Hey, at least they haven't disconnected me yet. read more

This sucks. NeverEnding circle of no help or information can't even make an appointment and then they say you have to have an appointment can't go online clock out and even the social security administration can't get me in online read more

I'm only giving this office three stars because I did not have the opportunity to be waited on by anyone. My purpose there was to drop off some paperwork, which I thought I needed to turn in personally to a clerk, and have stamps because it was time sensitive. I had to wait in line until the doors opened, once the operating hours began a bailiff, came out and explain the process singled out people like me just needing to drop off paper and indicated where to do it and how it was done pretty straightforward very efficient. The guy was a little stern but I guess you need to be in these type of business offices, I can't say I loved it or I hated the experience it is what it is it's a government office read more

Social Security - Social Security Administration Building - Municipality Near Me - Lake Mary, Florida

It's all broken - intentionally. There is NO reason to create a system that sends people on an unending circle to make an appointment but not have an appointment button available. And, ALL numbers are listed to a national number that doesn't help make an appointment or help get you to a person that actually knows how to help you. It should NOT be this hard to get a replacement SSC and my kid is about to be kicked out from school. SHAME on all of this. read more

I called twice today. Once and spoke to a woman who told me that that's the way it was and she couldn't explain it because she didn't know. I asked her to get me someone who did or I'd like to set up an appointment she told me to look on the website. I looked on the website there's no place to start up an appointment. So then I called Back later this afternoon and spoke with a gentleman for just a moment and "can I help you ?" Me"I'd like to set up an appointment " and he hung up on me at the waiting room 15 minutes. I'm reminding you employees you work for us not the other way around. I'm disabled and taking care of my granddaughter because my son passed away and that's enough stress on me without this. It's not the end of the day and I got no help thank you read more

I have tried over the last 6 HOURS to get to a person on the phone at the Lake Mary office. 2 times I waited for over 25 minutes on hold only to have the line cut off. Once I waited for over 30 minutes and someone answered and just hung up before speaking. When I finally got to a real person, they took all my information to set an appointment, put me on hold ...AND IT CUT OFF AGAIN! Finally on my final attempt of the day... 25 minutes in cue, real person answers and takes all my information AGAIN, then tells me someone will call me back in the NEXT 5 DAYS to see when I might be able to set an appointment to speak to someone about the discrepancy in the 3 separate letters I have received. This office is NON-FUNCTIONAL... I will try to call Atlanta but my guess is they will say that I can fly to Washington and sit there for 6 hours to be told someone will call me in 2025.... I wish I could give them 0 stars because when you do get a person... they can do NOTHING for you. Why have the office? read more

Poor service. Had to wait outside in extreme heat over 4 hours. There should be more office in Orlando. I live NW Orlando and had to drive out near the airport. Something need to be done to fix this problem. read more

I can't believe how easy breezy it was getting my statement here! I walked in an hour before closing, there was a security guard who guided me to the menu kiosk with 4 choices. I chose the service I needed and viola, less than 10 mins later, my number was called and I was getting helped. It was really a super speedy transaction, the building was easy to find, good directions to get to the actual office (be aware that you take a separate elevator), and lots of parking available. No complaints or issues from me! Yelp 46/2018 read more

WOW, This office has some very rude employees, I mean if you are dealing with Disabled Folks, you really need compassion, if not find another career!!! I have called many times and it seems no one is talking with a smile. Sadly SSA can't hire really happy professionals. Ms Morales, I am calling with COVID 19 and am scared for my life and to call you and you talk with an attitude!!! WOW!!!! read more

Ms. Foster the lady i spoke with on the phone was rude, and unprofessional and wasn't helpful at all. She should not be working in customer service. I had to talk to my therapist after my phone call with her, because she said some very hurtful things. And all i was trying to do was get some questions answered from a letter i received from their office. She ruined my whole day. read more

Was at the Lake Mary office today for the third time. My wait to be seen was 1 1/2 hours!! Not real pleased about that but the staff is always pleasant and the gentlemen assisting me was very helpful. It appears as though they are always short-staffed which adds to be wait issue. read more

So... a Social Security Administration office... that DOESN'T administer Social Security Cards or Name changes?????? How the hell does that make any sense? And I sure didn't see it on their website. So your telling me that I have to leave work, over an hour early to work into an already dumb ass business hour schedule, to THEN be told you don't do the one thing people probably need most done? Like wholly fucking cannoli.... read more