I had to come over to take care if some business and I understand all of the safety precautions, but I feel like a criminal when I have to come in here. You have to undress at the door. That is take off your belt, shoes, earring ect. Awkward! Anyways its always freezing in here and God forbid you have to wait for a long period of time. Which is the norm... If everyone else thinks like me and always tells themselves next time I come here I'm going to remember to bring a sweater or jacket, but for some reason you don't remember until you get here and realize that you forgot again. At any rate I have been fortunate enough to have a gotten representative that cares and actually works on my behalf. I have only had an appointment one time and any another time I come in, he usually come out within 30 -45 minutes or less. So I'm so very thankful for him. Never a long wait! Overall I think this is a pretty cool office. Its clean and its big and no drama, no body arguing or talking loud on cell phones and no fighting. Lol.. For the record I have been to some of the other offices around Sacramento. So yea I give them a five star... read more

If you are only doing card service (name change, new cards, reissue cards), there is a separate entrance. There are signs to the "Card Center", so follow it to the back of the building. For those of you not directionally challenged, it's the North West corner of the building. Hours are 9 am to 4 pm. I was worried that the card center would be closed at 12 on Wednesday as some other yelpers mentioned, but it looked like the whole building (both sections) were still open when I pulled in. Also, there was plenty of parking available. I came in on my lunch time, a little after 12:30. Security had a hold up and there was a line out the door. The inside portion was filled and they had us wait outside until it cleared up inside. I got through security with no issue and went to get my ticket from the machine. The machine I went to ran out of paper and my number flashed on the screen for a brief second. I was expecting my number on a paper, so I didn't pay attention to the number. Dang it! I got in line for the other machine. I sat around for literally 10 minutes and was called up. There were 9 people ahead of me and from what I could decipher 3 windows open. I handed my pre-filled paperwork to the nice lady who helped me and she did her thing on the computer and told me 7-10 business days to get my new card in the mail. In and out within 15 minutes. Easiest governmental transaction ever. read more

If someone told me I'd gush over customer service at a government office, I'd tell them they were smoking crack. I eat my words. This place is clean, the employees friendly and quick, service top-notch. If you have any dealings with Social Security, THIS is your place! read more

I came in, was in and out in 15m. Go to suite b for card replacements. The man who helped me was quick and efficient. He was friendly & courteous. Didn't need the application I printed offline. He actually offered to shred it for me. Thank You!!! read more

One word: WOW!!! Beyond impressed with the speed of service! My boyfriend and I went to get a replacement card and were well prepared for a long wait. We were out in about 5 minutes! Great service, very clean and super efficient. Now....if only the DMV offices could be run like this! read more

If you're getting a new social security card, your entrance is going to be at the back of the building. Go through a metal detector, sign up at the kiosk machine for a call number. My whole wait time was less than 15 min. Very fast. This section is open till 4p weekdays. On Wednesday the front area of the building closes at noon.. Not the social security card area. read more

Social Security - Public Services & Government Near Me - Sacramento, California

This review is for the front portion of the building as that is all I have ever visited. I see a number of these comments are for the back part where you get a new card, but not my review which focuses on the portion of the office that deal with issues and problems. Starting with the positives, I think generally the staff is good there and they work hard. Having started Medicare this year I have visited the office several times in the last few months, plus a few other times in the past. All face-to-face discussions with staff on my issues have been dealt with in a professional and positive manner. The lobby is fairly comfortable and the ticket process for determining who's up next seems to work well. On the needs improvement area, the parking lot is a bit small, at least in the front where the main entrance is. Also you can wait there a bit before getting your issue solved. But not sure that's out of the ordinary with other government operations and certainly better than the DMV. By far my biggest issue with this location is the security guards. Not friendly, they treat you like you were a suspected criminal, they're always giving orders, and just not customer service oriented in anyway. I recognize with the world today this is a critical function. But it doesn't have to be done in such a mean spirited way as I see just about every time I'm in that office. read more

Came here to apply my dad for social security benefits -- which btw, you can do online! If you can, make an appointment. We showed up without an appointment and there were a lot of people there. There are two machines for check in for a ticket number. When they call your number, they will ask you what services you need and then send you back out to wait for your name to be called (of course, depending on what you are there for). A representative will call your name into the back room. The back room have more windows and more representatives. With the number of reps, the wait is actually not that long. We actually weren't there as long as I expected to be. We arrived at 9:45ish and were done and out by 11. The representative that helped us was very professional, knowledgeable and informative. It is also very organized here. read more

I was very surprised that I wasn't there all day. Got in, waited and then Neng was very helpful!

Nice building but they are slow as turtles. Just unfortunate as it's hit or miss with speed. I suggest go in first thing morning. Anytime after lunch you will be waiting for about 1 hr -1.5 hrs read more

SSA consolidated all their Social Security Card services to this one location. Good to know that after visiting a few other ones. Other than that headache... it's clean, automated and efficient. Cold so dress warm. read more

It was fast and efficient. Clean no crazy people inside or outside. Lots of parking. This is the social security office for Sacramento County. read more

Guaranteed to wait an hour. Don't bring a ton of stuff, there is a thorough metal detector and bag check when you walk in. I arrived at 10am and there was no parking. The guards are nice and the SS employees are pleasant enough, there is just a bunch of waiting on steel benches. I give the 3 stars because when you look at all of the numbered stalls more than half are locked down and not used. While waiting you can see a continuous never ending stream of people coming in. The total time it took me to order a replacement SS card was 1 minute 37 seconds. I know I could have done it online but I was having issues so I decided to just go in. The facility was clean and I found a seat. read more

Very clean office. Staff is friendly . Took maybe 1 hour tops to handle everything . Cons: had to drive from Citrus Heights out to this location instead of being accepted at the Roseville location because of differences of placer and Sacramento . Plus no drinks or food allowed in the office. read more

I have dealt with this one before and it is a good one: they don't make you wait forever, and the people are fairly knowledgeable. The hours changed drastically on January 1, 2014. Now, they close at noon on Wednesdays and 3pm every day else. When i started this review, i had only just learned of the new hours, as had several people in the parking lot. Because they're still the best SSA office around, they get five stars despite the sudden change in hours. read more

FYI you go through a metal detector and then ur purse gets looked through (or your girlfriends) and they are bored, so they go thru it all..... One of the employees behind the glass barrier was an asshole and I explained my number was never called, and people who arrived after me are getting called. I explained I didnt go to the bathroom, step outside and I dont have a book or magazine and there are none in the waiting room, so I have only focused my eyes on the amazing people watching and the number board, He reluctantly helped me. For card replacements the entrance is in the back I wanna say suite B...its cold in there,.. read more

Did a name change here last week. Fast & easy! Getting here a couple minutes after 9am, their opening time, I was in and out of here in under 15 minutes. The person I had was helpful and easy to speak with. read more

Customer service rep answered my questions clearly and quickly very pleasant

Excellent service and courteous staff. Clean, fast, and efficient! Show up early if you don't have an appointment, you'll beat the the crowd! read more

This place isn't as bad as it seems. Hours are from 9am to 4pm monday through friday. Protip: get here at 845. At 0845, they open doors so you can get your ticket. If you get here early you can be on your way out early. I got there at 845, went through security, got my ticket and was seen just a couple minutes past 9 o'clock. The lady was nice and friendly and resolved my problem very fast which was just to get a replacement card. I was hoping they could give me a social security card right away but they will mail it to me in a week. The best place about this place is that everything is FREE. America! read more

I came in to change my name, and honestly I was expecting a long wait. So I went at opening, and IT WAS SO QUICK! It was so easy to do too! The whole name change after marriage was pretty easy actually. read more

Don't go to any other office! The Marconi office is always packed and there is little or no parking. The Folsom office is fantastic. My granddaughter needed a copy of her SSN card and the availability of the "cards only" section at the back of the building made everything a breeze. It took less than 10 minutes to totally complete the transaction. My faith in the Federal Government is restored - they need to follow the same principles in all the other departments and divisions! read more

I've been there twice so far, yesterday was my second time. Both times I was amazed at how efficient they are. I dread going to anything government ran, but this place is efficient and friendly in response to the smile that I almost always wear. Security is amazingly tight. I'm sure they have just cause.... be prepared to be searched and go through a metal detector. (In female terms... go through your purse ahead of time! lol) read more

A review for Social Security Administration? Yes, your eyes have not deceived you in the slightest, this review is for the "Card Center" only though. Once you enter the driveway, there's an immediate sign that'll appear on your right hand side that'll tell you to continue further down for the "Card Center" My initial thought was that this would take quite some time, I was wrong to even believe this would be an experience similar to our notorious DMV center . Yeah, let's not explore any further into that. I came in an hour before closing and there was a short line outside the door, unfortunately in the high winds. Although, I must admit the line was moving much faster then anticipated, nobody wants to wait outside in a line when there's another 'line' waiting for them once they enter. The security in the front will ask you to place your belongings that could potentially set off the 'warning' sound by the scanner. You go through and there's a machine waiting for you, if you're going in for a replacement you'll just have to enter your social security number - it'll prompt you from there. It'll print out a ticket on the bottom, make sure to grab that and listen attentively for your number to be called. If you're not listening as they announce it, you'll likely miss which window you've been assigned to. The screen only displays the letter, for example "B15" won't be displayed with the corresponding window you've got to go to. . At which point, you're wondering which of the 1-20 or so windows you've got walk up to. I am certain that I had window 10 (February 1st, 2016) and the Asian male at the window was extremely courteous. This came to me as a major shock, simply because this a complete 180 degrees in comparison to the staff at local DMV centers. The process is very simple and quick, he assured me a new card would be issued within 5 days - 2 weeks. There is no fee for a replacement in my case, if you've proven your citizenship, you've only got to bring in your driver's license which is a major plus. If for any reason I have to go back, I do hope that I cross paths with the same individual. If by chance you're reading this, thank you so much for a pleasant experience. read more

Yelpers do not lie on this one. For an SS office I was in complete shock. It was clean, the service was FAST for a social services office (I've been to 4 across the country) and the employees were pleasant and didn't act like they hated their jobs. I will recommend this office to anyone! read more

Went in for a name change expecting to spend a few hours waiting. It only took 5 min and the building was nice, new and clean. Wish the DMV was this way. read more

This place us seriously packed all the time but I got done in a timely matter!!! I didnt have to wait long either 15 minutes tops :-) fast friendly staff and it's much cleaner and better looking than the old office which was crowded dirty and smelly!!! :-) read more

I arrived around 1:15pm but couldn't find parking until about 20min afterward. The prior time I had been to this office, I probably waited about 20min to be seen by a clerk. Well, this time was different. This time I waited for a little over an hour, which isn't horrible compared to the DMV. The clerk who "helped" was as monotone as any other. She surprisingly snapped at when I told her I didn't understand why she wouldn't accept the forms of identification I had. Fast forward to the very end, I asked her to at least provide me proof that I was there. She grabbed my paperwork, sorted through it then returned it back to me. By now I kind of had my head in my hands from the day's stress. Before leaving, I asked if she made sure to provide that note for me. She said that she had already given it to me, and I "must have not been paying attention". She never showed me the form to begin with. I replied with, "Well, you go waste an hour of your life for nothing and see how you feel". I visited DMV after this appt and I was treated with friendliness there. Who knew? read more

Social Security - This is what 8:30am looks like - Public Services & Government Near Me - Sacramento, California

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I recently misplaced my social security card. I really needed it so I was forced to go make a new one. Finding the location was not difficult at all. My biggest problem was finding a number to contact the office, I guess they don't make that available to the public? Once you arrive there, there are two offices. If you'd like to get a social security card, you have to go around the left side of the building. It's a nice, clean office with lots of seating because there are so many people...waiting. Biggest downside was the wait. Though, once you get to the window you see that they make an effort to be efficient, help you with your problem and get to helping the next patron. Also, I received my social security card within a week just as I was told! Definitely was not expecting it to arrive that fast. In all, a pretty decent experience! read more

Well, I thought I was going to be in for a long wait in a dingy dirty government office, but I was pleasantly surprised. This place is actually very clean indeed, and it's well organized from start to finish. The gentleman that took care of me was VERY accommodating and I would like to say thank you to him for that. I was in and out of there in about 15 minutes and less than 5 days later I received my SSC in the mail. read more

This place discriminates, they're rude, and have no respect. They forced everyone to stand out in the rain, even senior citizens. They dont even have a cover in front of the door. By the time i got inside i was soaked and frustrated. I said " thanks for making me stand in the rain guys" they said " no problem anytime" what rude disrespectful people. They know we have no choice and have to be there, they can get away with anything.. This place is absolutely ridiculous, they dont even deserve one star..Since you have to go here and dont have options just be prepared to be disrespected.. read more

I came here to change my last name and I noticed that the line at the back entrance was noticeably shorter. After security and getting my ticket number, I picked up a form to fill out for a new SS card. I didn't pre-fill it since the last social security office I went to (San Leandro) had an average queue time of 1.5 hours. However, as soon as I sat down, I realized that my number was about to be called! The wait time was only 10 minutes. Amazing. read more

Really just reiterating what many previous reviews stated - came for a name change, was in and out in about 30 minutes. The employee who helped me was quick and I was at her window for less than 5 minutes. Make sure you bring the necessary documents and complete the forms ahead of time, and it'll be a breeze. I had no problem parking, but I visited shortly after they opened, so parking may be more difficult later on. Security was quick, but I could see it being backed up during busier hours. read more

I am waiting for my new SS card, and called in to request status update. I was speaking to "Michael" who was extremely helpful and clarified all questions within a few minutes. I am impressed by the excellent and, frankly, unexpectedly excellent service. Keep up the great work!!!! read more

Yelpers were right again! I got in around 3:10pm and was out of there by around 3:30pm! They also close doors pretty early around 3:30pm so I would make sure what time they close before heading over. I could not believe how fast and easy getting a new social security card was, thank goodness! read more

Never did I think that changing my last name would be so fast and easy. The only problem I had was finding a parking spot. Other than that, wait time was nice and quick, and lady was very helpful. I left happy! read more

Rudest security ever! I had a baby and was wondering around before finally going back and asking where do I go?! At this time 5 other people who came in after me we're now ahead because no one told me to check in at a kiosk! read more

Be prepared to wait! So don't go there without eating a full meal or take snack with you and hope you get to keep it with you inside. They now only allow 2 people in at a time through the front door and if what you have to handle requires something more in depth you will have to wait even longer to speak with someone in the back offices. We arrived at 1146, was seen at the first counter by 1215 and was escorted to the back office over 2 1/2 hours later. You can't bring food or drink inside but you can talk as loud as you want and for as long as you want on your cell phone. At 3pm on a MONDAY the bathroom had 2 of the 3 stalls out of toilet paper and no towels in the dispenser. I have to give a big shoutout to both of the representatives that help me assist my client. They were very helpful, courteous and professional. read more

Not as crowded. Service is good. Waiting to see an agent wasn't as long as I anticipated. It was a great service so far.

I went in for a substitute social security card, OMG, you get treated like a terrorist! This "nervous "Barney Fife" sheriff went through my purse like I was a felon! I was then told to take a seat and WAIT! A short time later a couple with their newborn came in, I was DISGUSTED to watch as they patted down the infant and her carrier seat! This is the reason, I stay away from the Social Security office as much as possible! I named them "social insecurity" for a good reason! read more