I brought my custom made wedding tux to them a couple of days after my wedding. Dropped the tux off…read moreon 9/11, I called special attention to the collar of my custom shirt due to some stains. The woman at the desk acknowledged the stain and put a sticker on it and said they'd take care of it. I went to pick it up a few days later and found my white shirt to have what looked like a grease stain on it. Again, the woman at the front desk was super sweet and apologized and said they'd take care of it. Few days later, my wife went to pick it up. Same stains still existed on the shirt. Never received a phone call stating they couldn't remove the stains or anything. Told my wife to come back in a few days and said they would again, take care of it. I went to pick up my shirt on 9/26. Once again, the stains were still there. This time I was met with a gentleman. He was rude and more or less said they couldn't do anything. I explained that the shirt in which they ruined, was worn once under my vest and was over $200 custom made for my wedding. He was more or less getting nasty with me even though their machine ruined the shirt. He asked if I wanted them to use a chemical clean to try and remove the stain, in which case I said just fix my shirt. Went to pick it up today. 13 days later, stain was not removed. Throughout this whole process, not a single phone call, not a message. Nothing. They ruined my shirt that I only wore ONCE during my wedding and had custom made with embroidery on it. I understand accidents happen but ruining someone's clothes and taking no responsibility for it is a business I refuse to ever give my business to again. For something so sentimental and expensive, the lack of care and communication is unacceptable. I would not recommend this cleaner if you value your clothing or expect basic professionalism.

Staff was very friendly. Dropped off my leather motorcycle jacket for some work on the sleeves…read more Staff steered me in the right direction for this project. Tightening up the sleeves at the bottoms rather than shortening. Makes perfect sense since they are zippered. Will follow up review once job is done.

I stopped there today to pick up my dry cleaning and waited online the young girl which I'm told is…read morethe owner's daughter simply walked away from the counter when it was my turn and never returned. Another employee apologize and helped me right away. As far as the dry cleaning everything was done correctly, but customer service is equally important not sure I'll be back.

STAY AWAY.... We deeply regret ever giving this business our…read moremoney. Frankly, we should have checked their Google reviews first. THEIR 3.8 RATING IS ABSOLUTELY DESERVED. . THIS COMPANY (Lakehurst Dry Cleaners, located in the Shoprite Plaza on Rt. 70 in Manchester, NJ) LOSES CUSTOMERS' CLOTHING REPEATEDLY and then takes zero responsibility for it, not even a simple apology. Instead, they insist, "You never brought that garment here," even when you know you did. That is completely unacceptable. . THEY HAVE LOST AT LEAST 10 ITEMS OF OURS OVER THE PAST YEAR, AND MOST RECENTLY, 3 SHIRTS AND 1 PAIR OF PANTS BELONGING TO MY HUSBAND. . They do not automatically give or even offer a claim ticket unless you specifically ask. So, when they lose your clothes, they conveniently claim they owe you nothing. THIS FEELS INTENTIONAL AND DECEPTIVE. . We trusted them and gave them far too many chances. Our Mistake...... . They also require payment in advance, or you will be charged more later. Once they already have your money, you have no leverage. . In our case, they took our payment AND THEN LOST OUR CLOTHES SEVERAL TIMES. We wanted to give them the benefit of the doubt, but no longer. After so many losses, we are never going back, and neither should you. . We love supporting local businesses, but not this one. NEVER AGAIN. Pay now or pay more later--either way, you lose. Another major red flag we should not have ignored. WE HAVE SINCE THEN FOUND AN EXCELLENT DRY CLEANER WITH A FIVE-STAR RATING. TAKE YOUR CLOTHING TO HANKINS DRY CLEANERS. IT'S MUCH SAFER, AND THEY DO AN EXCELLENT JOB. HANKINS DRY CLEANERS 1900 Route 37 Manchester, NJ Tell them Lisa and Steve sent you... You won't get a break, but you will get GREAT SERVICE...

Used them for a wedding gown cleaning and couldn't be happier with the result. If I could give six…read morestars, I would. The team was super helpful and the cost was super affordable. Came in from Manhattan where they were quoting me prices six times higher, so I'm so glad I chose Frankie's.

Went there on a saturday morning, no one there to take a drop off, only a phone number to call for…read moredrop offs...are you kidding me...waist of time went to "Best Laundromat" a mile away hell of a nicer place and someone is there to take drop offs...

I hope they go out of business. The absolute worst customer service on Earth. I walked in asking…read morefor a suit to be dry cleaned on a Monday morning. Needing it by Thursday afternoon. The lady said, "nope." I offered to pay extra to have it done by then. "Nope" is what I got. The old lady writing up the ticket moans and groans so loud and Huff's her breath when I said I was leaving and going else where. Absolutely rude and the worst service I've ever encountered. I went down the road in Jackson and walked into a cleaners (10x bigger and more business than this place) and they said they would have it ready next day if I wanted it. Don't ever waste your time at this place. The worst, ever.

Tried to give this cleaners a second chance however, they just couldn't succeed in cleaning my pea…read morecoat! I brought my coat here due to spilling some coffee on the inside liner. The stain was clear as day, you couldn't miss it. I came back a few days later to pick up my coat and I made the mistake of not checking the coat to make sure the stain was gone. I figured, hey since this is a dry cleaner and the stain is pretty visible there was no way they could miss it. I came home to find the stain all down the inside of the liner, like they never even dry cleaned my coat! To make a long story short, I brought my coat back for a "redo", picked it up a couple days later to find half of the coffee stain gone. There was still a coffee stain on half of the liner, and the worst part is they charge $11 for this inconvenience. Will never return.

I have used them for Wash & Fold service on comforters that were too large for my own machine. They…read moredid an excellent job and are professional and fast. I have also used their machines and did the comforters myself but for a few extra bucks I now drop them off and come back later and they are fresh smelling and clean!

Older machines, but clean. Attendant on duty was very nice. No troubles at all!…read more Near a few restaurants and a convenience store. Hope I don't need a laundromat again but if I do I'll use this one.