Their customer service is terrible and the store manager at their warehouse in Whitby was so unwilling to help, they changed their policy without any notification and when I wanted just to exchange the boot ( not to return it for a refund)) they refused and give me the customer service number, they didn't answer for days and when they finally did they referred me to another service and asked me to send an email! Finally the useless customer service assistant did nothing and refused to help! No wonder the store manager was rude, she knows no one will care!! I will never buy from them again ! read more

It's been several years that I have been at this location. They carried well known name brands. it was a hit and miss at finding my size, but a variety of different brands. I was there yesterday, very disappointed. i couldn't find any casual summer shoes. lots of sandals and crocs. My opinion, lots of junk. read more

This place is hit or miss. They advertise that they close at 6:00 but won't let new customers in after 5:30. Then I was told that is the way head office wants it. I was by myself and told the manager I would return the next day at noon with my 2 toddlers and my mommy group to try on all the children shoes and boots. She the manager then let me in to shop for 15 minutes with the rest of the people who were inside. read more

It's an outlet so you get what you get. But you can definitely find deals if you can find your size. Common sizes in popular styles are harder to come by. But if you have size 5 or 6 in womens you will save allot of money read more

**DISCLAIMER** This is for SoftMoc online. If you are thinking of ordering from them: DON'T!!!!!!!!!!!!!!!!!!! You will get dribs and drabs of your order, in separate HUGE boxes. Waited for 3 items. One pair of socks arrived separately in A MASSIVE box - with no explanation. If you are a bored housewife with nothing to do, order from these people. They will keep you busy running back and forth to the post office for bits and pieces of your order as it arrives. read more

If you have huge feet then this is a good place to shop and find an assortment of different brands. But if your shoe size is small to normal then there will be nothing in stock or very very limited inventory to choose from. Wide feet, 75% less to try on. Is it worth the drive to Whitby? Ronald McDonald shops here for shoes. read more

This SoftMoc Outlet in Whitby is worth a stop, or even a drive out to the eastern GTA suburbs. They have a vast, discounted selection of footwear and handbags, featuring such brands as Birkenstock, Steve Madden, the SoftMoc brand, and a number of European brands which are beautifully crafted. I found a pair of sandals which look just like the ones that I had once loved (unfortunately, they died the death of the well-used footwear). Leather, well crafted, and at a discount price. It`s a busy store, but there is plenty of parking. The staff was so helpful to ensure that I really did get a discount on my purchase. This outlet is a place to which I shall return, when my footwear needs renewal. There are other interesting places near by, like the 5 Paddles Brewery and Stuttering John`s Smokehouse. You can really make a day of it, in this concrete, suburban Industrial area. It may not sound cool or hip, but it is. read more

I was totally pleased with the shoes my husband and I purchased. The staff although very busy eagerly helped me when I was trying to find a different size . Definitely look forward to going back for more shoes . Thanks for your help and your smiles as well ..Nancy Wigmore read more

Not sure where to put this review, because the physical outlet might be fine, but worst ever online service . I dont recommend using their online store... it takes day and days to get shoes (even if you pay express) because they send "orders" to stores and wait for them to respond. 5 days for them to let me know they weren't shipping it and I paid for express (1-2 day ) service. They did the same thing to me twice! Hey Softmoc, if you want to be in the online business there has to be a better way of managing your inventory read more

Terrible experience at Ajax location. Waited for help for 10 minutes while a girl straightened shoes. Two families walked out before I finally asked for help. Then she couldn't find my shoes In the back and refused to let my 5 yr old use the bathroom because "she could get hurt back there". Are you kidding me???? Obviously these people don't actually want to sell shoes here. read more

A great place! I check back often as stock changes and with my size 10 feet I have to jump in quickly to have a selection!

Extremely rude staff, poor customer service. Do not stand behind their shipping times. I ordered shoes with express 1-2 day shipping and have not received them a week later. I asked for a refund for my shipping costs (app $8.50) and was told they do not refund shipping costs. The customer care manager explained that it's not his fault that I "can't read terms and conditions" and that I lack "common sense" to think these would arrive on the estimated date that fell on a weekend. I asked for my order to be cancelled and was told this couldn't be done as it had been shipped - but after I told the manager his customer service was terrible and the company shouldn't estimate deliveries on dates they don't deliver, he informed me that they were requesting my order be returned to them and made sure I knew they would still be charging me the shipping costs - but refunding me for the product. He then asked me to refrain from shopping at Softmoc in the future. Which after this experience, will be my pleasure to stay away from! read more

$50 for a pair of nice clarks! You can't beat that! It doesn't look like it's open to the public from the outside but go in through the side door and you'll find a large room full of great discounts! Sure, a lot of the shoes are geared towards senior citizens but holy moly! converse for $30 and really nice clarks sandal/heels for $20! Who knew that Whitby would have a gold mine like this! read more

I found some rgeat deals, not old lady as someone previously said. Remember these are not the junky shoes you buy at Walmart, they are good quality. I found 2 great pairs of sandles and I can't wait to go back read more