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    Solar Energy Services

    2.3 (6 reviews)
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    Solar Energy World

    Solar Energy World

    (92 reviews)

    We had solar installed in our home in Maryland by Solar Energy World, and the experience was…read moreoutstanding -- mainly because of our representative, Austin Altman. From the beginning, Austin was professional, knowledgeable, and incredibly patient. Solar can be overwhelming if you're new to it (financing, system design, timelines, installation steps, etc.), but Austin took the time to walk us through the entire process and answer all our questions thoroughly. One of the biggest reasons I'd recommend him is that he helped us compare leasing vs. purchasing in a way that was clear and practical -- not salesy. He really listened to what we wanted and what made sense financially for us. That level of honesty and service is rare. Even after the sale process, Austin continued to be supportive and responsive. Overall we're very happy with our decision and grateful for the customer service we received. Highly recommend Solar Energy World -- and definitely ask for Austin Altman if you can.

    Sales: Our rep Greg was great to work with. Very responsive, knowledgeable, and we never felt…read morerushed or pushed into anything. We got panels installed in fall 2025 and got the system turned on in January. Greg answered a million questions and has continued to be our liaison and advocate. They under promised our production and have over delivered on our pepco savings. However, our roof was in rough shape but instead of letting us know that we shouldn't get panels before fixing the roof they said it would be fine and when we replace the roof in ten years they will remove and reinstall the panels for free under warranty. So after some big rains we realized we had roof leaks. Now the leaks were not coming in directly where they installed the panels, just close by. Our roof never had issues before, but with a bunch of guys climbing and hammering into it, there was bound to be issues. Without going into excruciating detail, the sales team has been great but the customer service from the company is lacking unless you get harsh with them. Having to wait 4 months to get panels reinstalled after getting a new roof, the techs not labeling the electrical so reinstall did not go smoothly, and two electrician visits because the first one didn't connect all the panels did not leave us impressed with the service. Finally all is resolved, but it's been a roller coaster. After everything my main takeaway is to make sure your roof is in really good shape before installing solar.

    Green Brilliance - Solar with storage battery installed inside the garage - Odenton, MD

    Green Brilliance

    (55 reviews)

    I'm disappointed with my experience with Green Brilliance LLC and hope they improve how they…read morecommunicate with customers. My main concern is that I was not clearly informed about the standby charge that can apply to solar systems over 15 kW. This ended up affecting the financial side of my system more than I expected. In my view, this is an important detail that should have been explained more clearly during the sales and planning process so I could make a fully informed decision. Since raising this issue, I have also been frustrated by the communication. Responses to my emails have taken several days, and the issue still has not been fully resolved. When you are dealing with a major purchase like a solar system, timely communication and clear follow-up really matter. What has been most disappointing is that I still do not feel the standby charge issue has been properly addressed, and I have not seen much willingness to take responsibility for the lack of disclosure upfront. I understand that not every issue is simple to resolve, but I would have appreciated more ownership and a more proactive effort to work toward a fair solution. I believe Green Brilliance has an opportunity to do better by being more transparent about utility-related charges, especially for larger systems, and by improving responsiveness when customers raise concerns after installation. I'm sharing this feedback in the hope that it helps future customers ask the right questions and encourages the company to improve its customer communication and accountability.

    DO NOT USE GREEN BRILLIANCE SOLAR. They do not stand by their warranty. They offered a warranty for…read moreparts and labor 25 years. They stopped replacing the parts the installed and recommended to me less than 5 years after I signed the contract and had them install my over system. They wanted me to pay for the replacement of defective parts. Horrible company.

    Solar Energy Services - solarinstallation - Updated June 2026

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