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12 years ago
Solarlec Exeter. Buyer Beware, Initially I was extremely happy with the process, the salesman was friendly, and the surveyor brilliant, the panels were fitted quickly, Everything went well until I found out I was mis-sold the finance package. The salesman was desperate for the sale and forced our hand before we had all the deposit ready, he clearly didn't know what he was talking about and promised us something that he could not deliver with regards to the finance package. The manager was then very rude when challenged on this situation, and made assumptions about my personal finances in a patronising manner. Good product but pushy salesman only thinking about their commission. read more
13 years ago
My neighbours are having solar panels done by this company. They have put scaffold up in my garden, without my permission and damaged my decking and broke my fence. After speaking to solarlec and the scaffold team. They are now saying my neighbours told then I agreed to the scaffold being put up on my property. They also told me that they hadn't trespassed or caused criminal damage, even though I have photo evidence and that they will not be fixing it read more
14 years ago
Solarlec installed solar panels (http://solarlec.com) on my house at the end of 2012. Despite the adverse weather, the work was carried out quickly and to a high standard and my solar panels produce electricity in all conditions. The salesman and all the staff I encountered were incredibly professional and helpful. Overall I'd recommend them to anybody read more
15 years ago
Hi, after studying the production of electricity by solar panels on my bungalow roof for quite some time I invited several companies to survey and quote for my needs. Of the companies that showed an interest only Solarlec seemed interested in ensuring I had all the answers I needed to make a decision. Dan was the salesman / advisor who came to see me and whilst obviously speaking from a well practiced script he was able to answer all my questions and was very friendly. He carried out a brief survey then proceded to illustrate on paper what my roof was capable of producing and at what cost. He talked through the likely life of the various items and thier likely maintenance needs. Following the Government bombshell on the 31st Oct, we made the decision to place the order on 1st Nov with Susan Atkinson (sales manager), a deposit was paid. The next day Michael the survey manager came and did a detailed survey of the bungalow and where everything could / would be positioned, again he was very well informed and keen to ensure I understood all aspects of both the generation and management of the energy, again a pleasant experience. An installation date was agreed of Sunday 6th Nov, we were told the team would be with us just after 7 am, and sure enough at 7-20 they were here. The 4 guys were all friendly, neat in thier work and ensured I understood what they were doing and why. Apart from a small issue where cardboard waste was put in the wrong bin they left at 1-15pm leaving no evidence of their visit, apart from a well installed 20 panel 3.9Kwh (max) system, producing at that point 2.4Kwh of electricity. I have since decided that the location of the generation meter and associated switchgear is not to my liking and after conversation with Dan, (their technical whiz and very approachable) I am having the units moved at a date of my chosing. I have found the whole experience of dealing with the various members of the Solarlec team from Leanne on telephone reception to Dan (the technical whiz) and everyone in between to be friendly, informed and true to their word (rare these days) and I can truthfully and honestly recomend them to any prospective customer.Regards Alz1001. read more
More info about Solarlec PV Solutions
Solar Buildings
Caroline Court
Billington Road
Burnley BB11 5UB
United Kingdom
Directions
0800 234 6616
Call Now
Visit Website
http://www.solarlec.com
From the Business
Specialties
Solar PV, Solar Thermal & Biomass Systems
More Info
Hours
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14 years ago
We just had to write and commend your company and especially the installation team of Craig, Hedley and especially Michael, surveyor and electrician, on the wonderful job they have done today on fitting our 14 solar panels and getting us up and running. Six hours from start to finish they could teach many other tradesmen a thing or two about real graft. Craig and Hedley were efficient and professional and made it look so easy, which we are sure it wasn't! They even declined all offers of food and drink so they could crack on with the job. Michael Bailey is a credit to your company and to professionalism. Friendly, efficient and dedicated to quality and customer satisfaction, he was so helpful throughout the whole process. He knew our wiring job from roof space to meter (in a 100 yr old terraced house) was going to be tricky so he came and did the job himself rather than to a less experienced colleague. He did a fabulous, very neat job and hid the cabling really well. We are absolutely thrilled that we are now producing our own electricity! We have no hesitation in recommending you to all our friends and family. Bankers don't deserve bonuses but Michael, Craig and Hedley certainly do! Keep up the good work. Jenny and Martin Walker Hull read more
15 years ago
Delighted with our Solar Panels We thought we must put 'pen to paper' to tell you how delighted we are with our Solar Panel install. From the initial visit of Joel the Energy Advisor to the fitting of the system it has been an altogether excellent service. We have to say that Joel explained the system and benefits to us very well and everything that he said would happen did happen. The team turned up on time and worked very hard to fit our panels in 1 day. Please let the team know how happy we are with them. They are a credit to the company. All the paper work sent through to us after the install has been spot on and Joel has kept us informed of any updates that have happened. He has even been round to help us with an issue on our laptop. That's what I call after service. We have had the system installed now for only 2 months and we have already produced over 1000 kw hours of electricity. FANTASTIC!!!! 25 more years of this to come. We would certainly recommend Solarlec to anyone thinking of having their Solar Panels installed. Mr & Mrs H, Bacup read more
16 years ago
I had been toying with the idea of using some form of renewable energy in my home but my knowledge in this field was fairly basic and I could not be certain which technology would suit me best. Fortunately for me I came into contact with Solarlec PV Solutions and one of their qualified energy advisors came to my home and explained the benefits of a solar PV system. The presentation was great, well explained and answered all my questions. It seemed such a great idea to use the free energy from the sun to generate clean electricity that I decided to install an 8 panel system. The income from the governments new clean energy cash back scheme also makes solar PV a great investment. I am safe in the knowledge that not only am I helping the environment but that I am also benefitting financially. Solarlec PV Solutions have been very professional throughout and I wouldn't hesitate in recommending them to anyone considering solar panels. read more
13 years ago
We have had our Solar Panels up and running for 1 month now and we are looking forward to start benefitting from the Feed-in-Tariff payments now that the longer days and brighter spring weather is here. From reading a couple of bad reviews online, I felt the need to come on and give some balance. Solarlec's customer service was great, their workmanship second to none. We have had a few people knock-on the door trying to sell solar pv to us, however from first appointment, the energy advisor explained everything. The tradesmen were quick and tidy which is important as I am busy with work and don't want to be unduly put out they are not the cheapest but you generally get what you pay for, the service needed to be spot on and so far it has been. Well done Solarlec! read more
15 years ago
I have been very impressed with your company from first contact to final fit. I thought I knew a great deal about solar power yet you managed to explain all that I did not understand so I was able to make an informed decision about purchasing this product. The fitting team arrived on time and worked tirelessly throughout the day on what was a dreadful day (raining and high winds).There was no sign of them being here apart from the panels on the roof. They were very polite and helpful and explained everything as they went along. I must congratulate all at Solarlec for their professional approach in what is a new business Please do not hesitate to use my system or this letter to promote this product as I am 100% impressed with all concerned. Thanks Graham read more
13 years ago
I had an array of sixteen solar panels installed on my roof back in August, and I'm glad I had Solarlec take out the job. After requesting several quotes from different solar companies, Solarlec were not only the cheapest, but also the quickest to respond after I made a request, "early bird gets the worm" eh? The lads on the team got things up and running, and the whole installation was finished on the same day, they weren't even bothered about stopping for a brew! There isn't really anything I could fault them on, branded and energy efficient solar panels and great service overall. Many thanks to Joel (Energy Adviser) and his team. read more
15 years ago
Hi there, Just a note on behalf of Solarlec to thank you all for your feedback - it's much appreciated. We always endeavour to provide a professional, efficient and friendly service - we welcome any unsatisfied customers to contact us directly to discuss their issues in more detail and come to a solution together. We deal with all genuine problems promptly and efficiently. Please also note our correct address below - we're in the process of getting this updated on the profile: Solarlec PV Solutions Solar Buildings Caroline Court Billington Road Burnley Lancashire BB11 5UB Many thanks for reading, Solarlec read more
13 years ago
A friend recommended that I get Solar Panels on my roof to try and save some money last year, and he really was right to do so. I can't fault SolarLec for their products or service, top notch. Seems my friend also received money for recommending them to me, (which may be worth looking into if you can round up your friends) but either way I was very happy with the price I paid, the panels I had fitted have lasted fine with no problems so far and should pay for themselves soon enough! Thanks to Ged and his fantastic team for a job well done. read more
16 years ago
I'd been considering solar panels for a long time and contacted a number of companies for quotes - Solarlec were very competitive and also able to answer all of my questions from my expected savings and earnings through to the efficiency of the panels they use compared to others. The system was fitted promptly by courteous installers and everything is running very smoothly, I'm just waiting for the Summer to come so I can see just how much power it can generate! I would thoroughly recommend their services to others. read more
13 years ago
Had someone out to quote for a Solar PV install and wasn't thinking of using Solarlec (just wanted them for a comparison price) but after speaking briefly with the office and after the sales person came to survey the premises I was sold on using them. The whole process seemed to only take around a month from the first visit to when the panels were installed! Once the payments come in for the Solar Panels I think I will get a Biomass Boiler too for some RHI! Just wish the market price of solar panels was cheaper! read more
15 years ago
Money grabbing ******** Got a quote from them on Saturday (the Saturday before the announcement of the tarrif change on December 12th). Decided to accept the quote on Wednesday and they will not honour the quote because they can get more money, because demand has gone through the roof!!!! If this is the service before they get your hard earned money then what will the customer service be like after they have the money!!!!! Very disapoined in the attitude of the Managing Director of the firm in Lancashire read more
16 years ago
Before getting our solar panels installed last month we got several quotes and not only were Solarlec the cheapest by a mile, they also appeared to be the most professional. And we were certainly not disappointed, everything went according to plan, the whole job was completed in a day and everyone we spoke to was very pleasant. I would certainly recommend Solarlec if you are thinking of solar panels. We're now looking forward to our solar meter clocking up the ££££s for the next 25 years! read more
16 years ago
I'm not sure what happened with the chap below - whose name appears to be 'solarpanels', but Solarlec did a great job on their installation on my home. Their quote was incredibly reasonable, they said the installation would take a day and it did. I'm now the envy of my street and with their guarantee and lovely after sales service staff (the ones I've spoken to so far couldn't have been more helpful if they'd tried) I'm very glad I chose their services. read more
16 years ago
The whole process from start to finish has been straightforward and simple. The efficient team who installed the system were in and out well within the day and there was virtually no mess. After only two weeks I am very impressed with the performance of the panels and the estimated predictions seem more than fair. I am really delighted with my system and would highly recommend Solarlec PV Solutions Ltd to anyone seriously considering Solar PV panels. read more
15 years ago
What A Fantastic Job! I would like to say what a fantastic job the lads did on installing my Solar panel system. Not only am I extremely pleased with the work done but can you also pass on my praise and thanks for the cleanup operation that followed. The fitting team were polite, pleasant and a credit to your company. I have already recommended Solarlec to my friends and family and can't wait to start producing my own electricity. read more
13 years ago
We had been worried about reliability from our Solar Panel installer before we've chose them as so many have gone bankrupt or disappeared near us recently. Thankfully, Solarlec not only offered great consultation from our Energy advisor, but they gave us the peace of mind being a larger company. They were not the cheapest, but the quality of the workmanship and peace of mind more than justified the extra cost. read more
16 years ago
Solarlec were very pleasant. The folks who came out knew their business. They took a look at my home and my needs and were very clear about what I needed. So I was quite impressed with their professionalism and their knowledge. After having the solar system installed my average electric bill has dropped drastically. Not only would I recommend Solarlec to my family and friends, I already have. read more
15 years ago
Within a day the installation team completed all the work fixing the panels and finishing all the electrical work. The team were very neat and tidy and the work was completed to my satisfaction with no mess was left. The Electrician also helped me to fill in feed-in-tariff form and I am very happy with the work & behaviour of all of team best wishes to the company. Mr N J Patel Bolton read more
15 years ago
We are writing to say how pleased we were with all our dealings with you regarding having our solar panels fitted. On the day of fitting Simon, Lee and Craig were very efficient and a pleasure to have working at our home. We would have no hesitation in recommending your company to anyone considering having solar panels fitted. read more
13 years ago
Solarlec installed our solar panels last May and they have been simply superb ever since. They have buzzed along making us a healthy return. Ahead of retirement, it is nice to know that our energy bills (http://solarlec.com) will remain low in years to come. read more














