As a new patient at this practice, I can honestly say I love it here! I wish I'd come to this…read morepractice much sooner, as Dr. Lambert has been instrumental in helping me to stay healthy and stealthy since she became my primary physician. If you're searching for a new PCP, you'll want to keep this clinic near the top of your list. Thanks staff is awesome, also!

Least professional provider I have ever worked with. Their receptionists are exceptionally rude and…read moretake an attitude as though they are not responsible for automated text messages that provide conflicting information. I made a new patient appointment that was scheduled for two months from when I called and within a day they rescheduled me to a month after that. They ask patients to confirm appointments after sending two conflicting times and are extremely unhelpful when you call their office Their providers treat/talk to their patients like they are stupid by not fully explaining ailments and treatment unless prompted by the patient. I'd rather be treated by witch doctors managed by AI. If I could give zero stars I would.

Great non-corporate health care. De Bertha is fabulous ,…read morecaring and funny! Her down to earth approach is like no other. I usually suffer from appointment anxiety, not anymore. The staff is incredibly nice, and skilled,appointments in a timely manner. What else should ya ask for? Ten out of ten

Today I finally switched my pcm after being unsatisfied with Primary and Immediate Care of the…read morePines for quite some time. I called on November 16th and November 22nd trying to speak to my provider about a referral that needed updating. I never received a phone call back either time. I was in need of an updated referral for a specialty appointment I have at Duke on the 30th. I made this appointment with Duke months ago under a referral that was active at the time. I called Primary and Immediate care back today, the 28th, to see what the status was and was told I needed to come in and see my provider to get an updated referral. Today is Tuesday, and my appointment is Thursday. If they had bothered to call me back either one of the two times I called previously, coming in would not have been an issue. So, I just paid out of pocket for the appointment I have scheduled on the 30th at Duke because they will not see me without the referral. If you value your provider seeing you as anything but a source of revenue, don't bother with this clinic. I personally liked the providers, but hated the way the clinic was ran.

Dr. Lemons is an absolute professional, providing outstanding patient care and guidance. Dr. Lemons…read morewas patience and understanding of my health concerns. He did not rush the appointment answering all my questions. I highly recommend Dr. Lemons - you will not go wrong!!

DR Lemons is one of the most professional, competent, and personable Doctors I have dealt with. I…read morehighly recommend for any one needing orthopedic back treatment. He ensures that you know exactly what is going on before and after a procedure and makes himself available to answer any questions or concerns you may. Eleanor Anne Fry

Dr. LetIzia is a very professional and knowledgeable physician. She as been my primary physician…read morefor 8 years, and always when I needed her, she was available. She has initiated contact to check on me and has consistently shared important information about my condition.

Dr. Letizia is a good doctor and very calm and gentle when you're dealing with her in the right…read morecircumstances. If she's rushed though, she can be gaffe-prone. I asked her if I was a candidate for diet pills, and she said no because I had high blood pressure. Fair enough. Then she mentioned another low level dosage medication I might try with her approval. I looked at her in amazement because i was already on that medication! She never checked my chart or even knew I was, even though I was a patient for at least 12 years. The Pinehurst Medical Clinic doctors are too busy now and it's very disconcerting.

Very good doctor's office needs to be updated. Need a new play area for the kid's. The sign on…read moreplayroom has said closed for months. Amy motley highly not recommended. Dr.Kate's very wonderful doctor who actually cares about her patient's! Dr.Amy at the very nonchalant and I felt attack instead of helped.

Went today for nausea n pain where gallbladder use to be...they put me in back of building for…read morecovid testing patients...No symptoms of covid and have had shot previous Then after the dr said your prescriptions will be at pharmacy...so I started walking out n asked for note for being there. He told me to wait by door and I did. A rude cna came by and asked why I was there by door...I told her dr asked me to wait he was getting me a note. She yelled at me like a child and told me I needed to get in my room...Wth....I asked for her name and told her there was no reason for her to be so disrespectful...She said her name was Karen. Idk but can say I understand people don't want to risk being around covid area whether nurse or patient...but there was absolutely no reason for her to treat me or anyone else like that and hope if she feels it is ok...maybe think about a different profession.

100%. Top quality in every aspect!! Drs and nurses are the best. All…read moreOther staff the best!

If it's an emergency and you have no where else to go, then by all means go. However there wasn't…read moremuch here that I could recommend. The nurses were nice. The staff is a different story. Brother had surgery here and no one knew what the other was doing and was little help with thinking through recovery. The security guards who do the "information" know nothing about the hospital! One guard was on her phone and wasn't helpful at all. One of the entrances closes at 5 pm and the sign says to go through the emergency room entrance. When I did, I had another guard tell me that it's the front entrance and the sign needs to be updated! As a primary caregiver, I felt ill-prepared to take care of my brother. Not many of my questions were answered! I left with more than I brought. Don't get me started on the food! I got better food from my elementary cafeteria. No one should have to eat like that! Get your stuff together!

I recently had an extremely disappointing experience with this office. I went in for a callus and…read morecorn removal, the procedure itself was quick and fairly easy. The doctor put a bandaid on it and said there was blood bc of a sweat gland. I was in a bit of pain still after leaving, but thought nothing of it bc of the cut. The next day I still had pain which led me to believe the callus had not been fully removed. After contacting the office, I was told to wait until the bleeding healed to verify where the pain was coming from. I patiently waited and then scheduled a follow-up appointment to address the continued pain, after three days. The earliest appointment that worked for me that they had available was approximately 7 days later (there was a weekend in those days). When I arrived, however, I was told I would have to pay either my copay or another $50 callus removal fee before the doctor would even look at me to correct the issue. This is when I learned that corns apparently can't be removed, only calluses can be shaved off (apparently I needed to read the fine print before signing and would have known that). This was incredibly frustrating as the first time I had a callus/corn taken care of (from a foot doctor in Florida) I had no issue, no pain and confidence that I wouldnt have to worry about the problem for another good longtime (5 years to be exact). Again I am flabbergasted by the staffs dismissive behavior and the nurses down right rude and disgruntled attitude. They made it clear that I would not be seen unless I paid the additional fees, along with an overdue fee that until that day I had never seen or been aware of. An overdue fee that was 3 years old! A overdue fee that had never been communicated to me before that day (not even at my appointment 7 days earlier)--no overdue notices, no phone calls, nothing! This lack of transparency and poor communication is unacceptable. Clearly I am not a subject matter expert on feet, and am an average joe when it comes to "reading the fine print," but I truly do not believe I deserved to be treated the way I was! I would not recommend this office to anyone.

Charge far too much and do nothing. Crap service won't answer phones for questions. Billing is…read moreridiculous and they offer no way to pay on line.

They are a very professional team and they took very good care of me. Great personalities and they…read moreactually care about their clients. Very affordable as well. I wish I went there earlier. They are the best in Sanford! I'm thankful for them. Wonderful team!

Visited Nelson and Nelson in Sanford for the first time yesterday. Excellent staff and excellent…read morecare. Very professional and friendly. Took the time to explain everything and educate me on what's going on with me. Detailed the office treatment and home treatment. Highly recommend! Steve