This place does have a lot of selection, including a large clearance section. However, at least in the clearance section, sizes ended at 10.5 women's and I saw nothing other than standard widths. I would have considered trying on shoes outside the clearance section, but that would have required help from staff, who seemed to be absent from assisting customers. The service would accurately be described as non-existent when I visited with a group of 4 people. We were not greeted, and no one approached us to see if they could help us at any point until we were leaving. When we were leaving one employee who was coming in from outside spoke to us. The prices also seemed really high for the quality and brands of shoes they had for sale. I doubt I'll be returning here. read more

Whoever owns that Sol desire in SANTA Rosa needs to have a meeting with the lady who was working the cash register today at 4 o'clock. December 14, 2025 She was the only one there. She's one of the most rudest woman I've ever met. Has zero customer relation, skills. This lady in her mid 60s to 70 years old. When a customer asked a question about shoes. You don't be rude about it. Almost felt like she didn't even want me in the store. Having a condescending attitude really doesn't win over my business. All I wanted to do is buy my wife some shoes for Christmas. I walked out and left I wouldn't recommend buying anything from the store until they get rid of this lady. Who's operating the front desk? I own a business and if my employee ever disrespected a customer like she did, I would fire them. Talk about having repeat customers they definitely lost my business. read more

I purchased boots here several months ago & had a good experience. Recently went back & was treated with such inexcusable rudeness ( disdain, actually ) right off the bat by a senior woman ( I'm an elder , myself btw) with long Grey hair. I see by other reviews I'm not the 1st one having this experience with her ) . I am a very friendly person with much experience working in retail . Why you havent sent her packing long ago is beyond me. There are a lot of people in santa rosa who need a job. Im sure you coukd hire someone excellent. I WILL NOT RETURN. read more

I only Yelp when I receive exceptional service or poor service and unfortunately, this is the latter. I went into the store to return a pair of shoes. The sales clerk, whom I believe is the same one mentioned in other negative reviews, didn't say a single word to me. At one point, I made a comment about a pair of cute shoes that they had but not in my size and she ignored me, so I said it again thinking maybe she didn't quite hear me, but that was not the case. She is a poor representation of this store. I had a friendly, helpful sales person assist me just a few days prior and I do like the selection this store has. It's my go to for comfortable shoes. I'm not sure I'll continue to give them my business when I can just as easily order online. read more

Michelle has restored my faith in humanity. I had just walked out of Dick's because they have no customer service and their new process is not customer friendly and made my way to Sole Desire. I was greeted with a warm smile and a happy employee. She was very helpful in all ways and I will be coming back here for all my needs! Great Job Michelle!! You are appreciated! read more

For me, buying a new pair of shoes is a happy thing. Too bad it was stomped on by the unsmiling, unfriendly, sarcastic, borderline rude employee (an older woman with long gray hair). Someone from "corporate" needs to go into the store incognito to check it out. I really enjoyed this store when it was in Montgomery Village and sought it out on Third Street. I will NOT be going back. (Why don't people like this get a behind-the-scenes job??) read more

Great deals on shoes and the employees are SO lovely in this family-owned store/business! The Santa Rosa location has the sale stuff (last years styles, perhaps?) - really great shoes for $65 +/-, and also full-price current styles. read more

Amazing professional care. They had everything I needed a great selection of shoes and wonderful orthotics.

I bought 3 pairs of shoes at this store yesterday! Lucky me, they had just received a large shipment t of new shoes and the shoes are so amazing, I bought them in 3 colors: black, brown and and a new gorgeous cordovan color. They were incredibly helpful and took the time to go thru the new, unpacked shipment to get my size! Thank you! I am set for at least 5 years and worth every penny spent! read more

I love this store! Great footwear at somewhat reduced prices. I want to give particular thanks to Michelle. Today she helped me with a very complex problem with consummate professionalism and courtesy. It required her to locate an old transaction and then look through boxes in the store room for some items I was missing from my last trip to the store. She did it cheerfully and resolved the problem for me. THANK YOU, Michelle! read more

I did not find what I was looking for, but the selection there is wonderful and the sales lady that helped me went way out of her way. trying to find me something.. I needed a certain color for a wedding and they just did not have it but their selection is really nice and for being downtown the parking is perfect because they have their own lot right next to the store and it's plenty big enough for lots of cars!! read more

Family-owned, old-fashioned friendly service. Amazing selection of hip, super-comfortable footwear. The best shopping experience I've had in ages! read more

Update: I had originally given this location 3 stars solely based on product, and zero stars based off of poor customer service. However, just received my shipment (which was fast, a plus) but the right shoe was clearly used and all stretched out, even the strap was stretched and the leather was thin. I really try to shop local, but just can't shop here. I will return these and ordered this same pair from another store out of state, sadly. Just cannot waste anymore time on a place that really doesn't care. Save your yourself some time and frustration, shop elsewhere. xo *************** I wish that I could give this store a better rating. The stars are strictly towards their inventory choices. However, their customer service is subpar, and could use some training. I was just in the 3rd St Santa Rosa location and was surprised at the treatment. The gal looked up a size and color of a particular shoe and informed me that they do not have it available online. I thought that was strange because I was just at home and it showed that they had my size in black. She rudely interrupted my response with, "BUT did you click on it?" I responded with, "Yes..." but got interrupted again, "BUT did you click on it, YOUR SIZE?" I respond with, "Yes, I do know how to use the internets, Ma'am!" Her response was once again rude and loud, "Well it is NOT available, in black, IN YOUR SIZE! I clicked on your size and it is NOT available!" At that point I just responded with, "Fine, great, thank you!" and walked out the door. Guess who just ordered that same shoe in black, in my size??? Maybe I should do a quick training on how to use your website, and ways to improve and elevate your customer service. Have your manager contact me if you would like some help! Cheers. read more

Dont be fooled . The prices at the rack are not always less than the sole desire store. I just looked up several shoes (eg Inca Diana). The cost was $124.95 at BOTH stores ! The misrepresent it as a reduced price store. Not honest. read more

Let me preface this review with the fact that I work in retail, I know how easy it is to be kind. The service I received today was rude and tasteless. They were closing an hour early, not posted on their website. I apologized and stated what I was looking for. While they didn't carry the brand I was looking for, I thought maybe I could find something that would work. Instead of 'help' I got a bit of snooty 'tude regarding the distinction between 'non-slip' and 'slip-resistant'. Better service would have asked me what I wanted the shoe for (work in the service sector), and then proceeded to show me some shoes that might fit the bill. Throughly irritated, I decided to go to Birkenstock Village, where, by the way, I have never been treated poorly. I don't know if it's because it was close to closing, I look queer AF, or the service just sucks but, 0/10 will not shop again. TLDR; Go to a 'rack' store and get 'rack' level service. read more

The best store for women to find comfortable shoes. About 5% of the inventory is men's shoes. And as this is a close-out store there are very limited amount of sizes available. My last visit there were a total of 3 pairs of shoes in men's size 9. Barbara S (my Yelp elite wife) has been here 5 times. She has found several pair of shoes that are super comfortable, questionably fashionable ( I jokingly tell her that folks will look at her shoes and assume that she is Danish). Brands are almost all made in Europe. Glad to see that there is practically no Made in China crap here. But be aware that the prices are quite a bit higher than Macy's, DSW and other purveyors of Chinese made shoes. Recommended. read more

Comfortable leather shoes that last. They closed the Montgomery Village location and this is the one still open in Santa Rosa. I usually leave this store because of the poor service. Today I had very good service from a clerk tall, long black hair, used to work at the other location. She was excellent and I purchased two pairs of shoes. No problem ordering one to be shipped to me in a different size. The reason I am giving the two stars is that it was over 90 degrees outside and they have NO AC. Way too hot to enjoy the experience. Also, I was not fond of another clerk or owner who had two children running around using the store as their playground. The surly woman who was rude to us the last time we shopped there was again unfriendly. I really hope they promote my salesperson and the other two people and their kids stay home. And please turn on the AC! No wonder we all online shop now. read more

This was my all time favorite store for several years. I purchased several pair in February, and was just packing for a trip (6 weeks later) when I was dismayed to realize I was sent home with two of the same (right) shoe. I had not worn the shoes and the original price tag of $59 was still on the shoes and box. I contacted the store and was told "we want to make this right." Since the shoes were no longer available, I could have a store credit. Great. The shoes had been marked down to $19 despite my paying $59. Since the store sent me home with two of the same shoe, I felt this was not a fair outcome. I am disappointed with the service. read more

Very rude customer service! I have never had such attitude from an employee in a LOCAL business.