Booking and Communicating with the Landlord was a breeze. Apartment was exactly as advertised…read more Perfect location and beautiful place. However, after paying the "one week in advance" when I booked two weeks prior, I was not advised that I was going to be prevented from checking in until I paid the full balance, until I was 45 minutes away from the apartment. Despite it being an admitted clerical error (they neglected to follow up and advise of same) on their parts, Spotahome came across as ransom takers, and contacted the landlord as if I was trying to scam him and told him not to let me in until the received the payment. So I'm sitting in an Uber trying to make the payment before we arrived at the property. The landlord and I had already built a rapport and engaged in a WhatsApp video call a full week prior so he knew we weren't scammers and I knew he wasn't. Needless to say, because I was no longer in the US, and they don't have a way to conduct an EFT bank draft on a US Bank, my bank triggered a fraud alert when I used the link they sent via PayPal. I also incurred an addition $100 in top of my balance due, because of "conversion rates". Just an unnecessary and frustrating hassle that could have been handled before I left my home and headed over to London. I'd suggest they not only get a better process, but get a way to accept payments through other means besides PayPal and Stripe. They charge RIDICULOUS fees, and I was able to pay the deposit through the app, so why not the balance?

Spotahome would appear to provide a competitive alternative to AirBnb and similar sites. However,…read morethey levy an extortionate booking fee of over 50%(!) on a month long booking, and this is charged even if you cancel the booking within 24 hours. Their FAQ does not explicitly disclose this, and they are unwilling to make good faith exceptions. Spotahome is based in Spain, and governed by EU regulations. Note, however, that were a company to charge a fee of 50% in the U.S., this would be considered extreme and not survive a legal challenge. AirBnb has its own issues, but they are more transparent about fees, and you can also be assured that you'll never be hit with a 600 fee on an 1,100 booking! I recommend steering clear of Spotahome completely. Recommendation: Avoid! If you're in Portugal, consider idealista.pt instead - but when dealing with a landlord, get everything in writing!

From the owner: vivienda2 esta especializada en la venta y el alquiler de inmuebles en madrid, en centro,…read moresalamanca, chamartin, chamberí y retiro principalmente.

This company is now called Home club or Home select and they are the biggest rip off in Spain. My…read moredaughters rented from them for a year. We even paid a $200 biweekly made fee. They are now keeping my deposit of €3500 and telling me they need to repaint the furniture was cheap so after a year of use it basically broke. It was made of particleboard. But just the fact they had their own made going in their week after week and never mentioned any of these items to us or any of their concerns until the children had moved out and they decided to keep our deposit. Joke never rent from them!

Spain Select is what you call fake luxury. The decoration of the apartments is wow, but the service…read moreis deficient, at best. This is our second stay with them. The first one was fine but the service is obviously on the decline: no Nespresso machine, no towel racks, no salt and pepper, no sponge in the kitchen. It took us an hour and a half for somebody to greet us and open the door upon arrival. I won't be using them again.