Location: Sonic Drive-In N Willow Date: May 27, 2026 Service: Mobile Order app Earlier today I had some time and I stopped at the local Sonic Drive-In. I pre-ordered my items via the app which is super convenient Thank you. I wanted a nice week old beverage so I ordered the m&m blast and I ordered the red white and blue slush float. Equally delicious both a grade I appreciate the whip cream inside and the slushy blue parts and the fruit red parts of the dessert makes it perfect. Outside arrived at the Sonic Drive-In location the store was clean outside the area and in the parking lot with the parking stalls. The only issue I have is that there are some stalls without TV and sometimes it could be a line you so definitely have your patience hat on. Overall I'm highly satisfied with the customer service experience I receive as Sonic Drive-In on North Willow avenue. read more

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Willow Ave Manager: Ruben Store Location ID: 5090 Sonic Corporate Customer Service: 866-657-6642 (text) (They will respond if you text during their hours of 7am CST - 12am CST) After reading many of the reviews for this location, it seems as though rudeness, poor customer service, refusing to serve people and abandoning the drive thru window and hiding is a common occurrence. I should have read the reviews before coming here this past week and saved myself the time. Had to give a single star so I could leave a review. Would have given zero stars if I could. Came through earlier in the week and ordered a simple hot fudge sundae. The girl on the intercom very rudely stated "you can pull up" ... no confirmation of order, no statement of how much it would cost, etc. My guy and I came through for sweet treat tonight. We witnessed the car in front of us get abandoned at the intercom when they asked if Sonic had just plain vanilla ice cream. After no reply from the intercom after many minutes, the person in front of us spoke towards the intercom, not knowing if there was anyone on the other side of the speaker, and told them she was just going to pull forward. Our turn at the ordering intercom didn't go easy either, it went even worse. We ordered and when I asked a question about an extra add on to my item, I was ignored but told to pull forward. At the intercom I asked if my order was heard. A very curt and abrupt voice responded, but didn't confirm my add-on. When I asked if the person heard the additional request, the person responded in a very abrupt and irritated tone repeated the entire order including the add on. Okay, great! We pull forward to the window, my boyfriend hands the person at the window his card to pay and then lets them know that the person on the intercom was rude. The person at the window immediately gets defensive and says that it wasn't her. My boyfriend calmly tries to tell this person we are just letting them know what happened and the person hands my boyfriends card back to him, tells him, "you don't get anything", slams the window and disappears. This person decides to punish us for trying to explain a problem with ordering at the drive thru intercom. We sat for a bit to see if someone would come back to the window because we don't have confirmation if his card was swiped for payment or not. I get out of the truck and knock on the window. I see a third person close by, but he purposely ignoring us. Cars are stacking up behind us. Still no one is visible in the front of the store. We can see the camera monitors through the window and can see the staff in the very back of the store. After at least 20-30 minutes, and quite possibly longer waiting at the drive thru window, someone finally comes to the window. It's a new person. We tell the girl we have been waiting to speak to someone to confirm if my boyfriend's card was swiped for our order or not. She immediately responds that the card was not swiped. My boyfriend explains about the horrible experience we just had. The person apologizes on behalf of her coworkers, but is obviously in on it and is protecting her coworkers and manager as she refused to give us any information about reporting the horrible experience we just had. She initially refused to give us the name of the manager. She tells us the information is online which of course is super difficult to find and any telephone numbers regarding this specific location don't work . However, if you too have had a bad experience the manager's name is Ruben and the corporate number for Sonic is: 866-657-6642 to save anyone else the hassle of reporting poor service at this location. The location ID is 5090 Yes this is "just a Sonic" and it's fast food, but the behavior of the staff at this location was not okay. Maybe this is why all Sonic's seem to have such low star reviews on Yelp. I can't believe that the District or Regional Managers for Sonic are okay with the sub 2 star all of their locations have in the Fresno/Clovis area. My boyfriend and I will never go to another Sonic again. read more

4/8/26 Tea tint and in a new area. Put it on Yelp! Ordered & paid for on their app. Go get! Arrived shortly letter, checked in and received pretty quickly from kind worker! GREAT, Refreshing tea! Perfect with the heat up, convenient ordering and good service!! Highly recommended!! read more

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Willow Sonic... what to say about you. $6 meal is an absolute steal!! It's refreshing to eat at an establishment that doesn't rob the sonic coins out of you. Wait time was good, can we bring the roller skaters back please? Nice to see the council in session as we were waiting in the drive thru. Crunchy ice. Too much though. Strawberry limeade is bomb. Crunchy fries too... in a good way (iykyk). Burgers are ight. Ratio a little wack but still, $6 is $6 as I've always said. We need to get rid of the booga mics. Let's make it happen. read more

Sonic Drive-In - Serendipity... Absolute bliss. - Burgers Near Me - Clovis, California

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Service is ridiculously incompetent The drive thru intercom does not work The employees have terrible attitude specifically Tuesday evening staff two Mexican women Flipped off customers asking for redo on orders made wrong read more

Employees too busy standing around talking and being on their phones to do their job. Took the person that brought me my food 5 mins because she was too busy standing there talking with my food in their hands. Making my food cold. This generation is a pathetic excuse OF a generation. Too fucking lazy and entitled. read more

Sonic Drive-In - Lazy employees - Burgers Near Me - Clovis, California

Car hop, drive thru, or walk-up to order. The menu has a variety of food and drink selections. In my experiences here, quick eats, cold drinks, and bag of ice can be ordered and are served with a smile. Outdoor seating, drive thru lane, and car hop ports are often tidy. Fast food with the nostalgic memories of roller skating servers. read more

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When you order with NO ICE & they give you half a cup of ice... 25 mins. after ordering... why does our son insist on coming back?! Well, 1-2 times making mistakes, shame on them. 7 times? Shame on ME and My three dogs! We are going to have to find a new place for strawberry lemonade. We've picked up one from a pseudo taco joint that was 4 times better but a dollar more. At least we won't be disappointed. read more

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"It was so bad id give it a zero. But thats not possible, so i give you a one" -Tyra Look... its Sonic. I'm not expecting fine dining. Im not even expecting a straw in the bag when i order a drink. Ive been to this location a few times but the last two have me annoyed. I went this afternoon a little before 8pm. No line when I arrived. I order. The lady's tone was of someone who wanted me to rush, even though i had my order ready when i pulled up. Very rude tone. I forgot to add a drink. Before driving off, i ask to add a drink. Within the same breath of saying "thank you" i said "wait, i forgot a drink". No response. This has happened before and I cant get the person on the intercom to respond. I drive forward. No cars in front of me or behind. I recognize the employee as the same one that has intentionally ignored me at the intercom before, except i gave her the benefit of the doubt that time. As I hand her my card, I ask nicely to add a drink. She lies twice. First she says she cant because she already rung me up and cant swipe my card twice. I offer to pay with a different card or cash. Next she says she cant place a second order because the machine was down. At this moment i see theres 2 new cars behind me. Meaning the machine isn't down. A second employee hands me my food and as I pull away, i can see him entering an order at the same machine that cant swipe cards more than once and is suddenly out of order. The second employee has always been cheerful and kind. I go home and open the bag. My cheeseburger is squished. Tbh, im a lot less upset about the burger than i am at the lazy and dishonest employee. If management called, id happily pick her out of a line up. read more

Ordered a #4 and #5 in the drive-through, she read back only one order. We tried to correct it, she didn't answer. So we went to the window. "Sorry you can't add to the order at the window. Manager's rules." We explained. Still no. Asked to talk to the manager. He refused to come to the window. Ok... so we drive back to the drive-through to re-order, and they ignored us. Crazy. read more

It was approximately 6:50pm, The mexican lady at the drive threw was horrible she was very rude and rushed us out the line I had four children with me excited to eat and she did not take our order or answer the mic. read more

I rarely eat fast food but I was craving real onion rings and didn't want to mess up my kitchen. I went online to see if anyone actually hand dipped onions vs premade frozen crap and yes, both Sonic and Arby's (both owned by parent Corporation Inspire brands) do, in fact, have REAL onions inside. I realize the individual restaurants are franchised, but this co paid $2.3 B CASH for Sonic in 2018. Why do I care? I bought a MEDIUM onion ring and it was $5.76. There were 5 plus 1/2 of an onion ring making every single ring cost over a dollar each!! I know tariffs have raised prices on certain foods considerably, Thx DjT, but I think it's time to start telling corporations enough already! The drive thru was quick and service perfunctory. It does have a car hop vibe to it but, I'd Look for mom n pop places or food trucks in the community! The onion rings were crunchy, almost too crunchy from whatever tiny starch bits made up the rather sweetish tasting batter. The onion inside was soft, tender and pleasant and it was seasoned nicely, but $1 per onion ring??? I'm looking at the 5 pound bag of onions on my counter that I paid about $3.50 for. Next time I won't be so lazy! read more

this place is so so so so rude! they are extremely slow and when u ask if u can get help they will either ignore u or say something very rude like you are an inconvenience to them. DONT GO TO THIS ONE! looks like They are this way to everyone. U shouldn't be in customer service if you don't like people or ur job! read more

This honestly has to have the rudest most unprofessional employees of any establishment I have ever encountered. I would like to talk to owners to share my experience. If I were a business owner, I would be humiliated if my employees behaved the way theirs do. I recommend taking a drive to a farther sonic because this one is terrible. If you don't like your job the. Find another one but don't take it out on the customers. Shameful. read more

The entire fast food industry has changed a hell of a lot since I first reviewed this place. What was once an overpriced, mediocre place that I'd only go to occasionally for their specialty drinks has actually become one of of the few fast food places still worth going to. By now, it's no secret that you have to use the mobile apps at these places to get any kind of a deal. That's true here with the drinks, since you can get happy hour prices on drinks (half off) any time. The drinks here are still the star of the show- especially if you have the app which lets you customize them however you want. Their $1.99 menu is surprisingly decent though, and that can be ordered from without using the app. The double cheeseburger here is better than the one at McDonald's if you use the app to add onion and tomato (no additional charge) and their bacon ranch queso wraps are surprisingly good. Rounding out the $1.99 menu are tots and the chili cheese dog, which at least are different offerings from other fast food places. To sum it up, you still want to come here primarily for the drinks, but Sonic has adapted to inflation better than other drive thru restaurants and is probably the most consumer friendly of them all now since dollar menus became extinct. read more

I ordered 1 slushie and it's been over 30 minutes. The girl inside is joking around on the speaker being obnoxious and saying stupid jokes. Mind you, it's dead. No line, not busy, just straight lazy workers screwing around. Why is this dude mopping for 20 minutes when your screen is full of red. Maybe instead of fucking around they should do their job. Get these kids out of here. read more

Sonic Drive-In - Burgers Near Me - Clovis, California

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The lady at the drive through made fun of me for ordering a Strawberry Cheesecake Master shake. VERY RUDE!

Amazing service! Grilled cheese was excellent and the employee recommended me the cherry limeade and it was delicious. Great, fast food stop for my drive through Clovis! read more

0 stars!!! We Showed up at 10:35 you close at 11. We were ignored at the pull up screen and at the drive through. The employees were all hiding. Finally left at 10:55 after several cars and people were waiting & ignored as well. You're losing lots of customers. read more

The service was absolutely awful. The workers were shockingly rude and completely lacked even the most basic sense of customer service. I placed my order clearly at the drive-thru, yet when I got to the window, one of the drinks was missing. When I pointed it out, the employee didn't apologize or try to fix it--instead, she coldly told me to pull around again like it was somehow my fault. It was a simple drink, and the mistake was entirely on their end. Her attitude was dismissive, unprofessional, and downright disrespectful. I've never experienced such careless service. Then I proceeded to go around once again to order the drink. They then refused to serve me after waiting. read more

Rude girl working drive through , got annoyed when I tried to order at window because I was being ignored at the drive through

Horrible service. Will never go there again. We pushed the red button to order and 10 minutes later still no way to order. Not sure how this place is staying open. We just left read more

If there was any way to leave a NEGATIVE 5 star review, this would be one of the few, and only times that I have ever gone to the extent to express myself. So this is very legit and sad ... so listen up.... First, let me clarify that this is not about Sonic corporation - we love their food and drinks. This problem is with this specific location and owner. I do not know how this owner-franchisee has managed to stay in business with the horrendous customer service, and extremely poor training that this Sonic location provides. He has received nonstop complaints from students, parents, and teachers in this area, and he never changes or does a single thing to improve. Our organization, family kids, and I, all really love Sonic food and drinks. So this is not a complaint about general Sonic products. It is specifically about THIS location & THIS owner .... and its horrendous employees and management team. It's very important to know the difference. And it's sad that corporate Sonic doesn't have a discipline program to get this franchisee in line. Over the last year, they have made many mistakes with filling orders, honoring mobile orders, forgetting items in the food bag, refusing to provide condiments as paid for or required by corporate policy, & on and on. Little mistakes that keep adding up one by one by one. It's like death by 1 million paper cuts. Every business makes mistakes and stuff happens... That's not unusual. But it's how you handle them that makes all the difference and keeps customers happy and coming back. This location does the reverse. Every single time we have tried to get a manager to address the issues, but are usually met with a very nasty response or disrespectful behavior. One time the rep said they would call the manager and we sat in the car and waited 15 minutes and no one ever came out. When we went knocking on the window, they claimed that there was no manager currently working. Hiding or lying is what they did! How unprofessional... One horrendous employee we have had multiple issues with and filed multiple complaints about is named Mario - he takes the cake every time. He is rude, nasty, and belligerent - and that's an understatement. Many different people have complained about him. Yes, somehow he still employed. We don't know how this guy is still employed after being so nasty and disrespectful to customers. One teacher guest that they must be related to the owner and it's a mercy job or something lol Things got so bad that several parents and teachers and even students started complaining to Corporate. So over the last six months Corporate has been inundated with complaints after complaints about this location. So what does Corporate do? Unfortunately, nothing..., Corporate has a very poor response procedure and all they have done is "forward the messages to the franchisee owner," who happens to be absentee or incompetent, and never responds. You would think that after so many complaints, someone would say we need to train our employees to provide better customer service. Nope. Not at all. So if you are one of the lucky ones that can tolerate bad customer service, constant screw ups, and disrespectful treatment and behavior... You can keep coming to THIS Sonic. In the meantime, our group will continue to try to make a difference and change the dynamic of this particular Sonic. we will continue to file complaints and take the time to drive to the other Sonic that has better customer service. We figured enough complaints will one day inspire them to care and to change. And this is only a small summary of what's been going on with this Sonic over the last year... read more

Sonic corporation needs to evaluate the manager and their staff! There is fraudulent activity going on at this sonic. They charge different prices then what is listed on their signage and app. When you ask them about it they immediately yell at you, are extremely rude and unprofessional. They do not give receipts which is a red flag. They will keep the customers card for a long time. Without a receipt its hard to dispute the difference in charges they tell you and what actually appears on your bank statement. WILL NOT RETURN UNTIL NEW STAFF IS HIRED! Horrible do not good to this sonic they are criminals read more

Today, 2/27/25, I took my grandsons to the drive through and ordered 2 fries and 2 drinks. I specifically ordered 2 groovy sauces as in the past there have not always been groovy sauces when I ordered them. I waited 15 minutes (which is unusual as I was the second driver in line) and heard loud voices inside while waiting. There was only one groovy sauce in the bag and I said to the young girl in a disgusted voice,"I specifically ordered 2 groovy sauces to go with 2 fries." She said,"NO you are not getting another because you are disrespecting me." I asked to speak to the manager to which she said, "I am the manager." She eventually gave me the sauce but with attitude. She is a very poor representative for your business. read more

got there at around 10:45 no one talked to us then they turned off the lights at 11 so they didn't have to serve us... I get it if theyre busy but at least say something ya know? read more

5/16/21 the dude and I came to this Sonics on Williow in Clovis since we were in the area. The line was short so we initially thought it would be quick to get two milkshakes but seriously took forever! We waited about 40 minutes in line and no way you can back out as we were trapped in which was a bummer. The dude got a blended Rootbeer Freeze which was pure rootbeer and no ice cream. My chocolate banana milkshake was delicious no complaints except for the wait. We live by a closer Sonics and that Sonics is even long too! I guess it depends on time of day and if someone is ordering large meals but usually a staff member will come out and take additional orders to speed up the line which didn't happen :( love Sonics! Will be back if I am in the area. Love their slushes and milkshakes. Make sure to download the app as they have some pretty nice perks and you can save money especially if you are ordering some for a lot of people! It is worthwhile to have and even order a head too which is perfect probably should have done that xD read more

Highly recommend retraining employees in customer service. Since phone is disconnected, I could not reach anybody to help me. The drive thru person deliberately ignored my order, 2 slushees. So I came to the door to question the issue. The manager had no communication skills and when she was asked for her name, she dodged the question. Her solution was to call Clovis PD instead. I'm hopeful the owner of this location will wisely take the time to properly instruct his employees, most especially in taking responsibility for their error and actions. The prideful and improper attitude currently associated with his representatives is shameful. read more

Not feeling well still, but had a craving for a Vanilla Diet Coke. This Sonic did not disappoint. Quick service and the right amount of vanilla added to brighten my day. read more

Sonic Drive-In - Vanilla Diet Coke - Burgers Near Me - Clovis, California

They have manager her name carhop Ruben the staff so bad the refused to give me their name or supervisor name I had to get my money back cause the fries was old and cold they told me they would replace it and told me to wait and move from drive through they lied to Mae u had to wait for 45 min nothing I need the supervisor info the phone number they got it's disconnected sooooo bad service I don't recommend anyone to go their and deal with staff they all rude lol me the manger read more

Horrible service and rude employee. I ordered a combo in the app with honey mustard sauce. When the girl brought my order, I asked if there were napkins and she said yes. I looked in the bag and no napkins. I told her there were no napkins and no honey mustard sauce. She handed me napkins and told me the sauce is 25 cents. I told her I ordered it in the app. She said the app doesn't charge you for it. I said why she's it let you order it if it costs extra and doesn't charge you? All she kept saying is it's 25 cents. I left without the sauce and said I won't be back here. read more

Literally the worst sonic i've ever been to, stay away from this location. Drive thru lady was rude, food was terrible & the shake was melted. When i went back to tell them about it they had the audacity to try to make me pay more money for a new one. read more

Worst sonic location ever. Sonic corporate should look into shutting this franchise down. They give sonic a terrible name. All employees should be retrained or let go. Order wait times are way too long. Sonic is a more pricey fast food option and you do not get what you pay for. Other sonic franchise locations are leagues above this location. Manager and franchise owner should be ashamed. Terrible customer service, terrible food, and overall terrible experience. read more

I'm only giving Sonic a single star just so that people know I actually am writing a review. I parked in one of the parking spots to place my order and after waiting 15 minutes, I decided to go through the drive-through. The worker finally came over the speaker and said "what's your order?" So we placed our order. When we pulled up to the window, the two workers were jnside the kitchen yelling and calling each other "slaves", yelling out the "F" word and calling everyone, including me and my guests "b*tches" all while complaining about what we ordered. It was completely inappropriate and unprofessional. When I contacted the management, it seemed like they really didn't care. Will not be returning to this Sonic ever. read more

If you're looking for a place that's going to mess up your order over and over again and then act like the food I paid for is coming out of their paycheck, look no further, the air head teen at the front was a special joy to be around when she ignored my allergy request and raised her voice at me telling me "nothing is wrong with your food" after I had to come back for it to be remade because it was quite literally inedible and made improperly. Just a heads up to everyone it reeks like weed there the staff is rude and the food is always messed up. read more

Yea... just left this Sonic & had the worst experience. They did not need to give my mom attitude like that. They confused my aunt while ordering & then when my mom asked a question at the window he ignored her & just looked at her. Whoever worked that 12 p.m shift on July 19th, 2024. DO BETTER read more

I vehemently object. The order was completely incorrect. They've gone crazy when we talked to them because we taught it to be for another consumer. Crazy! None of them were apologetic- even the manager! The situation ruin the mood of the family so we decided to take our leave. A burger with just bread and meat cost $35. No mustard, ketchup, or anything else. DISAPPOINTMENT! read more

Ordered two strawberry lemonades and tasted horrible. It was literally water with strawberries. Drove back and asked for another the lady was rude and disrespectful and had a huge attitude. We tried to get a refund and had the window slammed on our face and denied a refund. Honestly disgusting service will not be returning. read more

If you're the owner of this business, you need to fire everybody. look at your reviews. The girl that is taking orders through drive through is very impatient and rude. I was trying to inform her that the space that I was in for 20min isn't working and should have a sign up to which she said we already did don't know what to tell you with an attitude and gave me my card back and shut the window in my face. Then I decided to go have a conversation with her and said that I'm not sure what is going on in your life and I'm sorry you're not having a good day but that's no reason to treat a customer like you did and I politely ask her for her name and she said you can just leave and then slam the door in my face and locked it. If this gets to the owner it was Thursday January 16 at 5:50pm and she was a short thick Mexican girl I would have put her name but she didn't give it to me. I will no longer go to this place ever again. read more

I'd give it 0 if I could. Exactly like another poster I ordered on the app. Went to a stall they said I have to go through drive through. BTW, I can't login on the app on my phone (endless attempts at login with no luck) so I ordered on my PC. Went through the drive through and they said I had to go to a stall. Got there at 3, left at 3:30 with no shakes. Now have to dispute the charge with my credit card company. Will never return to this sorry establishment. The intercoms at the stalls are impossible to understand, the plants are dieing and the employees are rude. read more