It really is the best customer service of any Sonic that I've ever been to. We go to a lot of sonics and the staff here is just very patient and kind. read more

Came to this location to get food while we were traveling. My kids ordered a chicken tender meal and a popcorn chicken meal and a kids chicken strip meal. Now my kids have gotten food poisoning. I?m concerned on how this kitchen and staff operates and the negligence they have towards food at this location. This tells me that staff is not properly trained in food safety. I talk to the general manager and she seemed not to care what happened as she tried to rush me off the phone. I will report this to the City of West and to theTexas State Health Department about this matter. AVOID THIS LOCATION AT ALL COST read more

Stopped in Sunday the 2nd for cherry limeade and some snacks. These were the worst cherry limeade's I have ever had. No limes , no cherrys. The guy that brought our order, was unprofessional, said he could talk as he wasn't breathing good. Ordered our stuff on app, checked in and the monitor said order was on its way, but didn't get it for another 10 minutes after the screen went blank. Won't go back to this Sonic. read more

The only reason I'm giving this location 2 stars is because at least the food was good when we finally got it. We were on our way back to Dallas, and we stopped off here for a quick snack... Or so we thought. It took forever to actually get our food. The location looked relatively new. It had a little tracker on the menu board so you could see where your food was. It was being prepared... And stayed that way for 10 minutes. I was getting antsy, but my girlfriend had already paid, so we just waited some more. They finally brought us our food. Oh yes, by the way... All we ordered were mozzarella sticks and popcorn chicken, so we were very confused on why it took so long. No apology or anything. I wouldn't waste my time coming here unless you were really craving something from Sonic. Even then, I'd probably find another location. read more

Service was incredibly slow & poor. We observed countless customers behind us leave after ordering due to this. When we finally left we opened our food to find it very overcooked & bathed in grease. We ended up just throwing everything away. Do yourself a favor & steer clear from this sonic location. read more

The guy who took my order was nice and he read back my order. But when I got home with my order it was not right. The kids meal burger was mad wrong and the crispy chicken sandwich was extra crispy. Who ever cooked left it in the fries to long I say this because there was more crisp than meat. read more

Needs new management. Nothing good to say about this place in West. Food, service and wait time to get your order is very poor.

Y'all are trash I get my food said I had a coupon didn't take it off gave him the coupon and still didn't take it off and kept the coupon like really? Then get down the road and eat a fry they are microwaved or some bs done with y'all, weren't even busy had 2 cars I'd rate no stars if I could! Oh and btw when someone says easy ice doesn't mean fill the whole cup up with ice I want a drink not just ice ??????? Won't ever stop here again and that sucks sonic is a good place! read more

This location either needs its equipment fixed or to close. Only 5 or 6 of the drive-up order screens work and it's been that way for at least 3 years. You can order online but you can't check-in when you get there because the kiosks are out! This location is a disgrace to the chain and corporate needs to step up! I'll take my business to the new McDonald's across the street from now on... read more

First off the food is okay but the main thing that pisses me off with this place is the employees and how they talk to their customers twice have I been talked to in a very rude tone and disrespectful so for anyone wanting to know how the sonic in west is do not go read more

This particular location was really friendly and fast about service. You really can't go wrong in getting a nice cold slush on a drive up or down to and from Austin!! Gosh I love their slushies!! Addictive. read more

My expectations of a Sonic stop along our lengthy I35 trips is high. We are talking a franchised fast food operation, run by tried and true Texan high school kids. There is something special about that. Makes me want to wear a letter jacket and listen to country music. Maybe there are football players who look more like late 1990's movie stars and girls who venture into the big city to buy prom dresses. It's all very romantic, these small Texas towns we drive through between Dallas and SA. We treated ourselves to a grilled cheese and french fries, requesting the grilled cheese be served without butter. However, it arrived without having been grilled at all which allowed for the Texas toast Sonic is known for to be recognized as nothing but cheap, thick white bread. The day had been quite rainy but the early afternoon proved to be lovely with blue skies and a warm sunshine but the chairs on the front patio of Sonic were still wet and leaned against the tables. A simple wipe down with a towel was all that was required, yet that had not been taken care of and we had to change our plans to eat outside with the dog and baby. The restroom was out of order, which was an inconvenience. The staff replied "someone shoved a bunch of paper towels down the can", a rival high school perhaps? I can only dream. read more

Been to this location before with a different family member we came there on Saturday and waited after ordering for about 10 minutes and our screen was messed up and show the order previous from us. They never came out with our food so we push the button waited another 5 minutes no answer so we just decided to leave can't say I'll be back to this location can't say that I won't be read more

This is literally thee worst sonic to stop at. We waited 30 mins at the window and there was about 10 cars waiting behind us. They messed up our order like 5 times. But the staff was friendly overall. read more

Worst Sonic I've ever been to! Food was cold. Fries were stale and limp. Promo sticker on drink was 1 month old (expired 7/23). Pretty disappointed with this Sonic. Would highly recommend waiting til the next Sonic, if that's what you're after. read more

Don't stop here on a road trip! Restrooms are closed hah. It's a new situation for me i didn't realize places were closing restrooms that open to the outside . I'm sure they'll open them again at some point but in the meantime do not stop here! read more

Horrible! Don't waste your time here. They serve nasty cold food or they get my order wrong 100% of the time. I will never go back. And they know it and don't care! read more

Sat there for 10 minutes waiting on three drinks and some cheddar peppers. By the button to ask what was taking so long and literally no one ever answered. Waited about 4-5 minutes and left. What a joke read more

Waited for almost 10 minutes for an iced tea. They weren't busy at all, and all I could see were 3 people standing around inside talking. I just left. As I was walking back to the car, I saw an employee walk out with my iced tea looking for me, but it was to late at that point. read more

This particular Sonic, is a staple to my family. We live in West. The staff is always friendly, mostly teenagers. How can you go wrong with West High School students. I love my Sonic and my town read more

They were super busy as we drove through town, but they did everything they could to make sure we had all we needed even though we had miscommunicated our order. Super nice and helpful! read more