We have purchased 2 homes through Chautauqua Lake Real Estate and have recommended family/friends…read morethat are looking for a lakeside home to utilize Craig/Nancy. They were extremely knowledgable and patient as we looked at over 20 homes over a 6 month period before making our first purchase, they even took us via boat to give us the view from the lake at the homes were we considering. You should ask for this service, it gives you a great understanding of the lake in helping you make your decision. Top notch agency!

Although I haven't found my perfect home yet, Craig has shown me through numerous houses over a…read moreperiod of a couple years. He maintains a positive and helpful attitude at all times, and works hard to get me into a showing as soon as possible when I'm under scheduling restraints. He doesn't try to cover up possible flaws (all homes have them!), and has given me respectful input when he felt a property wasn't quite right for me. In addition, he has knowledge and experience with many aspects of home construction, so I have been able to ask him questions regarding plumbing, electric, roofing, insulation, etc., while viewing a property and gotten answers on the spot. He follows up with my questions for the seller quickly and accurately. I recommend him highly and with no reservations for real estate needs.

HORRIBLE!! First time home buyer here, reached out about a listing and had a phone conversation…read morewith her. Confirmed my appointment via phone only to be stood up on the day of. Attempted to call her and got no answer. Sent a text message only to receive snarky responses about the condition of the home and told that I did not confirm the appointment with her. Very unprofessional and RUDE!!! 10/10 would NOT recommend using her to purchase anything! Drove 45 minutes to view the property only to be told "it's not going to happen tonight". No accountability what's so ever. Paid a babysitter and drove over 45 minutes to view the property only to be met with a miserable attitude and poor representation of herself and the company.

From the owner: I decided to become a REALTOR after working as a real estate paralegal for 15 years and a title…read moreabstractor for approximately 8 years and deciding that I no longer wanted to sit behind a desk. Being a real estate agent allows me to get out into my community, meet new people, enjoy the weather, travel to vacation properties, lakeside homes, farming communities, and so many more places, while helping others purchase or sell their homes. I am honest, caring, empathetic, and loyal to those I am serving.

When we first decided to build a new home, we weren't familiar with Maleno, but their reputation…read morepreceded them and we're happy we chose to work with them. Not knowing much about architecture and construction, my husband and I were relying on Maleno's expertise to create the perfect home from our vision--something that cannot be easy, but something that they accomplished beautifully. Initially we met with Natalie who helped us select our lot and was a primary point of contact throughout the process. She and Dominic were happy to meet us across town in a bitter snowstorm mid-construction so that we could do an impromptu walk-through. Not once did they seem putout. Natalie and Melissa worked with us to design a custom floorplan that we changed over and over until we finally hit that perfect layout for our family's needs. The number of times we rejected plan suggestions, I was sure they'd be getting frustrated, but their professionalism and patience never wavered. We had walkthroughs staggered over the building process and met with Natalie, Melissa, Dominic, and/or Richie. Each time our questions were answered, concerns were addressed, and requests for changes were noted. The building crew members were always accommodating during our visits, especially if we wanted to snap photos of the progress. We were lucky enough to get our keys just days before Erie was shut down for COVID-19 mitigation. For the sake of decreased exposure, only Natalie and Richie were present for that otherwise exciting day. They gave us a wealth of knowledge about our new home as we did our last walkthrough. After we'd gotten our keys, Ideal Sound & Vision set up our smart home devices and security. They were headed to Dominic's home to work on his house next. The fact that Maleno employs the same companies for their personal homes as they do for their customers' homes is indicative to me that they truly trust their contractors. It makes me more confident in the quality of our home's construction. Every large construction project is going to have issues. Any builder who tells you otherwise is lying. Naturally we had some concerns early on. We emailed Dominic regarding our concerns. Generally we received a response the same day (often within hours) about how the issue(s) would be handled. Every single concern we had was addressed. Not once did they tell us that something was not their problem or that they wouldn't follow up. Either a contractor was sent to us or Richie himself came to lend his skills. From a looming tree on an adjacent lot threatening to fall on our home, to a tiny screw hole that wasn't covered aesthetically--Maleno took care of it. Building our home was about as smooth a process as I could have expected. Designing it was not only fun, it was educational. And being able to see the house through its construction phases leaves little doubt as to the quality of a home we plan to spend many years. Maleno did an excellent job and continues to be accessible as we settle into our neighborhood. They are professional and always available to answer our questions. They left us feeling confident in our decision to build with them. Notably, Natalie was remarkably easy to work with and has such a welcoming personality. It was refreshing and enjoyable to work with her (especially after some less-than-stellar agents we've worked with in the past). After we were moved in, she checked in multiple times and when I reached out to her with some neighborhood questions, she responded immediately. Her customer service is unmatched. And Richie, Maleno's foreman extraordinaire, is easily one of the most accommodating and helpful people I've ever met. Despite obviously being in high-demand with all of the construction projects he's overseeing across Erie County, he's never abrupt, rushed or anything less than generous when working on any project (small or large). There are not enough hours in the day for how above and beyond he goes, but he manages.

aimee was incredible to work with. she helped us buy a home from 2000 miles away, over the span of…read morenearly 6 months. we'd find houses that peaked our interest, and aimee would follow up right away with more info, from mls listings to listing agent calls to virtual walk throughs. the home my husband fell in love and the one we ended up buying was a va reo home. apparently these purchases can be notoriously complicated. we had no experience with such a purchase, and i'm not sure if aimee did either, but aimee was patient and meticulous throughout the whole months long closing process. buying a foreclosure that we hope to make into our own was a bit frightening, but with aimee's attention to detail and clear communication skills, we knew we were making a good decision. we have made several real estate transactions with the help of several different realtors; aimee has definitely been one of the best we've had the pleasure to work with!

My experience with Tom Turner has been awful from the beginning. He failed to disclose a listing…read morehe had as active was in fact under contract for months. He allowed me to make an offer knowing there was an accepted contract, and he required I travel to see the property in person before doing so - wasting my time and money. To add insult to injury he has sent unprofessional responses (when he responds at all). There is NO WAY I would recommend Tom Turner or his company to anyone looking to purchase or sell a house or property in the Jamestown area or anywhere else for that matter.