Dr. Freedman is fast, available, accurate and kind. Someone from her office can usually see you on…read morethe same day you call if you have an emergency like an ear infection, bronchitis, etc. Further she helped me with several chronic conditions I have and gave me a referral to a specialist that was very helpful. She knows her stuff. If you need a primary care physician I could not possibly recommend her more strongly.

Josephine Diaz PA is a fantastic provider. I left the practice due to an insurance change but…read morereturned even though it was out of network (because it's so hard to find a provider like her). I'm a nurse at an accountable care organization and work with lots of primary care providers in CT and MA. She is truly among the best. Josephine is extremely knowledgeable, thorough, and proactive. She listens to her patients and genuinely seems to care about their well being.

You have to watch yourself and your health problems here…read more Place has outgrown ability to depend on them. If you have a chronic problem they just push you off to specialists who are fully booked. There's no more personal care here and actually seeing a Doctor is a pipe dream. The practice places income over care imo. They have a current lawsuit in place for not treating a patient properly according to Google. This is business only now it seems. Sad ,as before they moved, it was a quaint place for medical care and everyone knew your name.

I was bitten by a tick several days ago and started showing some worrying symptoms that suggested I…read moremay have been exposed to Lyme disease. I have never been particularly thrilled with the doctors at Windsor Family Medicine because most of them would rather stare at their computer than look at you while they're treating you but haven't had a chance to look for a new physician that my insurance will accept. I met with Dr. Flanagan on Saturday morning and appreciated that he was willing to see me on such short notice. Because I use a service dog for Tourettes Syndrome that interferes with my breathing and swallowing I did tell him that I had the disorder. He looked at the tick bite on my neck, spent some time asking me questions and typing on his computer, then gave me a prescription for Doxycycline. I asked him if the pills he was prescribing were large and he said it depends on the brand but they probably aren't too big. A few hours later I went to the pharmacy and picked up two capsules that are far larger than anything I can swallow. I called the answering service and requested that Dr. Flanagan call me so I could discuss alternate options for taking the Doxycycline. When he called me back I explained the problem- his response? "You're 24 years old. I think it's time to grow up and learn to swallow pills." Never mind the fact that trouble swallowing pills is an incredibly common problem. If this doctor knew ANYTHING about the patients he is treating he would know that Tourettes is a relatively common disorder that causes involuntary movements and can make every day activities like swallowing pills extremely difficult. He automatically assumed that my inability to swallow pills was a mark of immaturity and not a side effect of my disability. As another user said- run, don't walk, away from this facility. Find a different doctor- ANY different doctor. While the nurses have always been kind and welcoming, the lack of sensitivity from every doctor I have had there and the fact that they don't seem to be particularly interested in actually treating you- rather they want to move you in and out as fast as possible- mean your money and time are best spent elsewhere.

This was my first time using this office. The receptionist was very polite, and so was the nurse…read morewho wrote down everything prior to the doctor. The wait time was fairly quick with the usual new patient information packet. The doctor was very quick to judge and assume without actually hearing an explanation. Once I told him everything he was pretty reluctant to even refill my rx. He acted as if he was going to find a different conclusion than what my previous doctor did for me for 25 years. He sat on his laptop the entire time and kind of nodded every now and then. Overall.... No impressed.

I had an appointment yesterday for my 6 month as well as a review of my Quest results. Dr. Schuck…read moretook the time to spend almost 45 minutes with me while discussing my going forward options in an attempt to correct some of the results. It was a hard appointment to deal with as they normally go very well but her patience and understanding as well as the time she took to walk me through what I needed to do was very professional and needed. Thank you Dr. Schuck. I hope I will be on the right track with your expert guidance.

I Do NOT recommend this doctor's office at all! I had stayed with them for many years for their…read morelocation to my house until their quality of the service declined more and more. They overbook their doctors so you are often waiting for them and then feel rushed within your appointment. The quality of the nurses can vary while the receptionists are usually rude and unwelcoming. Unfortunately the doctors are not educated enough on vegan or plant based diets. I am so happy to have finally found a new PCP that I feel confident in their level of care and knowledge.

I love and respect Fran as a medical professional. She's knowledgeable and caring and her staff…read morefollows her lead. I'm very grateful for all the care she and everyone at Bear Pond have provided throughout the years.

I am an adult patient at this practice and I cannot say enough about how great they are. If I've…read moreever needed to be seen urgently, I have never had to wait more than a half day. Fran and her staff have a great demeanor - casual and friendly but also direct and honest. They look at the whole person and promptly get back to me when I have questions. I trust Fran and her growing team and am so happy to have found this practice.

I took my sister in for a head injury. (She was hit in the head with a 2x4) There were no other…read morepatients. She was put in a room and forgotten about. After being there for almost 2 hours, she had to find a doctor herself. She walked around to the employee area where people were eating Olive Garden and talking. It was the most pathetic scene I've ever witnessed. These people don't even know that a head injury is serious!!

I have been a patient in the enfield office for over thirty-five years. This place has gone…read moreDOWNHILL so bad, over the last few years. No one answers the phone, because all calls are routed to a central switchboard so they save money. Its B.S. they care about their bottom line, screw the patients. I tried calling to see what time my appointment was. After about an HOUR on the phone waiting for someone to answer, I drove to the office to find out my appointment time. The so-called office manager DIANE. I tried to see her and they said she was in a meeting, with who? All the people who are suppose to answer PHONES. I' m leaving soon-Good Luck. Anywhere but here .

Do not recommend. Ever since Dr O'Brien retired, this place has gone to pot. For the first few…read moreyear, there were different doctors there every time I'd visit. Dr. Madoodi seems to have settled in there and she has a terrible bedside manner. I had my annual physical recently and, despite filling out their paperwork stating that I wanted only what was covered by my insurance coverage, I received a rather large lab bill for blood work not covered. The doctor does not discuss what tests are being performed by the lab until after your appointment. I called the doctors office after talking with the insurance company and the lab and she was supposed to follow up with them a month ago and today I got a reminder from the lab that I owe still owe the lab the same amount of money. Mostly I'm disappointed with the way the doctor treats you when you are in the office. She only cares about her agenda and does not try to understand her patients. I'll be looking for a new provider.