When I went in originally to rent my storage, La Shonda helped me. She was great. She took me…read morethere, answered all my questions and got me set up. When I returned to move everything in Todd helped me get the locks on and explained everything. Everyone is so kind and professional. The facility itself is very clean amd it's easy to access everything. I couldn't be happier with this facility. Thank you La Shonda and Todd!!

Lashonda and Herman were so helpful and honest throughout the lease process. The facility is safe…read moreand secure. I definitely felt comfortable leaving my items here. I'd recommend the facility to anyone!

Convenient location and was able to rent the space right away. Great customer service.read more

Check in process was effortless, had a spot to move my stuff in less than 15 minutes! Very decent…read moreprices for the space provided. Awesome experience all around!

I normally don't write reviews, but this one is well deserved…read more I went to the Public Storage on Sorrento Valley Road and Tomisha helped me out -- she was honestly amazing. She took the time to walk me through everything, showed me the actual units (not just talking about it), and helped me understand what size I really needed. I was thinking about getting a 5x5, but after seeing it, I realized it would've been too small. Thanks to her, I went with a 5x10 and I'm really happy with that decision. I'm a veteran, and she mentioned she comes from a military family. You can tell she understands and respects that, and that meant a lot to me. She was patient, clear, and didn't rush anything. You can tell she actually cares about helping people, not just making a sale. Customer service like this is rare these days. If you come here, definitely ask for Tomisha -- she'll take care of you.

We have had GREAT SUCCESS with four lovely individuals -- Dylan, Aaron, Will, and Megan. We are so…read moreappreciative for their friendly support and kindness. They're stellar!

The assistant manager Jayden was very helpful and friendly, she was able to help my mother pick the…read moreright size and explain everything that needed to be done. They even had a truck to help for first time move in.

I cannot say enough good things about this storage facility! The young lady that helped me sign up…read moresign in almost 2 years ago was amazing. Unfortunately I do not recall her name at this moment, but I will say this recently Andre. And made such a big difference in my life. I've suffered a traumatic brain injury therefore things such as payment, especially when I've had to cancel credit cards escape me reoccurring payments. They are always so kind to call me and remind me. The other day, my truck was broken into all of my cards were stolen, and Andre went way his way to call me and ask if there was could do to help. Let me know how many days I had before a late charge was going to be incurred. Even followed up later in the day at the time that I requested and called me to assist me in filling out the paperwork that I was able to pay my storage with. He sent me paperwork to where I could put it through my bank account because I no longer had access to any credit cards or my bank card and I'm currently in Mexico when this happened. Without that I would've had late fees. always so personable and so helpful when I forget they'll send follow up emails and they'll call and remind me. As a person with ADA issues, I am ever so grateful when I can find a business that has the courtesy and the understanding that San Diego self has shown me over the last two years. As for the facility, it's clean knee which is definitely helpful during the summer when I'm moving things in and out. Thank you, Andre and thank you San Diego self Storage. You definitely deserve five star rating!

Nick is the best at customer service of any person I've ever dealt with in a real estate career…read morethat spans 44 years, brokering several thousand transactions (1,000+ commercial & thousands of residential properties)!!! The facility itself is immaculate & ultra-safe! Very easy to access all units!

Like many of the reviews here, this does not reflect on the employees but rather the significant…read moreprice increases. I've had my stuff here for two years, twice I've moved my stuff to smaller units to save money and Every time I did that, they just increased the rent on my new unit. It's like they know people don't want to go through the hassle of getting their stuff and moving it to a cheaper place so they are stuck to just leave it there and eat the cost.

David had great customer service and was so friendly and welcoming. The site was very clean and…read morewelcoming.

The staff at Poway Road Mini Storage were very courteous and helpful. They are definitely customer…read moreservice oriented! The facilities are very clean. Thank you, Myriam, for your help and ensuring we got the storage unit that best fit our needs!

I can't say enough good things about this storage facility! It's me it's clean. It's…read moreair-conditioned so in the hot days you're ready in an ugly situation but at least this way you don't have to sweat while you're doing it! All of the people that work there are so pleasant so helpful. Shoot, even the bathroom is amazing at the facility along with their little candies that they have available for you I've suffered a traumatic brain injury in the past so businesses that can help me remember things or at least be kind when I have forgotten mean a lot to me. Recently my truck was broken into while I was in Mexico and my purse along with all of my credit cards in my bank card were stolen. This made it impossible for me to pay my storage bill when it came due. I had been on auto pay, but once the cards were killed, that was no longer relevant. Andre went way out of his way to call and remind me that the bill was due, he even let me know how many days I had to work with before a late charge would be assessed once I realize that I wasn't going to be able to use my bank card in time he immediately sent me a form which was super easy to fill out online, allowing my bank account to be linked to my auto pay, and the funds were immediately available so that my items in storage were safe and sound Andre followed up with me to make sure that I had it done if I needed any help he was there for me and just overall compassionate and understanding! That's so hard to find nowadays I highly recommend this facility on every level. It's fantastic. Signed a happy customer

Went here because of the promotion for 2 months at 1/2 off. Great deal. When we went to the storage…read morefacility it was easy to Get in and out of our storage room, we also thought it was super clean as well. It's a great place to store stuff. Worth it.

We rented a storage unit here and it was great! Our unit was curbside (I think all units here are),…read morewhich made moving in and out very convenient. It is very secure, and seems really well run. Everyone in the management office was helpful. If we ever need storage again in San Diego, we'll be going back to CubeSmart!

This company and storage facility is terrible. Do not store your belongings here. I had a break-in…read moreat my storage unit, and the company was awful in responding and helping with the situation. This response was led by the district manager, Frankie, and the vice president, Dana, in late October 2025. It took two months to speak to either of them upon request, and the issue had to be escalated. There's email documentation of my requests to speak with them from Ron and Aza, both of whom work at the facility. I also have video footage from when I first witnessed the break-in. One of the employees was so appalled that he offered to help me pick up the pieces while on the job. Ultimately, I wanted to know what the company would do about the situation, as I did not feel comfortable making payments after the break-in. I expressed the damage caused and the effects of poor management. This company is a poor representation of customer service and care. Legal action is pending because I've visited their facility multiple times and seen the gate open after hours, compromising security. They have terrible surveillance and none in the hallways of the storage units. It's very poorly run and managed. They seemed to care little about the break-in. My experience with Frankie was disappointing; she was insincere about my situation and did nothing to resolve my needs. The same applied to Dana, who sided with Frankie after filing a complaint and disregarded my concerns entirely. I regret storing my belongings here and plan to leave as soon as possible. My advice is to avoid this company. Dana did nothing but support Frankie during our call after I took more time out of my day to explain the discrepancy. She claimed to be seeking a resolution but offered absolutely nothing. The only thing she did was side with her employee, which is unfortunate. This has been the worst display of customer service I have ever witnessed. She had nothing to offer for a resolution. This matter was escalated multiple times, and I filed a complaint against Frankie for her poor display of customer service and utter insincerity in the way she spoke to me. Now my complaint extends to both Frankie and Dana for their poor customer service and care. This company ought to be ashamed of itself. Dana actually said, "you can move out if you want." Such a terrible display of customer service. Stay away from this place.