Recently had some service work done . Technician was on time and professional . They have been…read moretaking care of my alarm services for over 20 years and have always done GREAT !! Thanks Ken and staff !! Kenneth Horbett

This is our second house with a shield alarm system. The sales, office and install teams are very…read moreresponsive to all our questions and needs. It is a real comfort to have this security system in our home, knowing the way SHIELDS is on top of their game 24/7! I would and do recommend this company to all I know! Thanks again, for the help today!! Dennis and Jane M.

My system currently has a malfunction and every week a false alarm occurs. That is ok, it will be…read morerepaired. The issue is the way the alert department operates. One week they called three times, then the police. The next time they called me once, then called the police. Within minutes I called back and each time their phone tree put me on hold for several minutes. Never happened this way before being merged with the Pye-Barker. Waiting to find out the details in real time is problematic. Apparently after talking with them, their position is once they call the police, I become a low priority call and shuttled to hold. While I wonder what happened and if I have to rush home! Really not good for the person being called about an emergency. I am now looking at other companies.

Since they were bought out by a larger company they have been horrible. You have to go through a…read moredirectory to get to speak to a person. The one I spoke to today have no idea what she was talking about I couldn't even understand her. My carbon monoxide detector was beeping and there was a triangle indicating a problem. I asked her if there was a serious concern she said she didn't know. She said a technician would call me in an hour still waiting. Switching to a new company. Don't bother service the service it's horrible. Been a customer for over 10 years and the decline is very visible

Loud obnoxious alarm going off. I guess I need to get used to it. It will be my fate forever…read more Happened on July 4 so in order not to pay exorbitant service fee I will need to live with it.

I dealt with a Josh for a First Alert request service at (716)308-9170. This individual was…read moreextremely rude and unprofessional. Called me at unusual hours and when called back he texted me saying to stick to his business hours. Schedule twice and called 15 minutes prior to cancel both times.

From the start good response. John was extremely helpful during the process of choosing the right…read moreproduct.He communicated before and after the install.He even stopped by during the install.This company takes pride in satisfying their customers. I'd recommend them to anyone looking for security products.

Excellent service, quality people. Always there when we need them. Thank you Powered Protection!read more

I was referred to CTI by a family member who recommended it for computer repairs. My 3 year old…read moreDell pc had been experiencing random restarts, bluescreens and the orange light of death. Lee took a look at it and quickly confirmed that it wasn't the issue I had originally suspected and laid out my options. He was quick, helpful, and generally a swell guy. Totally recommend CTI.

I was in town visiting and I had a problem with my laptop. I was fortunate enough to discover CTI…read moreand Lee Vasile was amazing to work with. He found the viruses on my computer and fixed it up, good as new. Thank you so much for your quick service and very reasonable pricing. Thanks for being there to help me when I needed it. :-)