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Soss & Associates

1.0 (1 review)
Closed 9:00 am - 5:00 pm

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Services - Soss & Associates

Homeowner or property

Car and truck insurance

Life insurance

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3 years ago

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Donald S.

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BettyAnne Coyne - State Farm Insurance Agent - State Farm Office

BettyAnne Coyne - State Farm Insurance Agent

(7 reviews)

BettyAnne took over my entire extended family's accounts when our previous agent retired. Car…read moreinsurance, life insurance, home owners insurance and even renters insurance. For several years things seemed to run smoothly. Then in late 2012 it was as if all hell broke loose at BettyAnne's office! My parents had their homeowners insurance cancelled because BettyAnne misfiled some paperwork. Less then a month after my parents figured out that their insurance was cancelled and thought they fixed it with the office they got a call from a collections agency. All of this because BettyAnne didn't do her paperwork properly! Then my brother had a refund check sent to the wrong address. He requested that they reissue the check and send it to his address (which they had on file!). Their suggestion - try and go get it from the address they sent it to. Seriously?!? You made a mistake, resend the check to the correct address! The straw that broke the camels back was when I learned that after having moved back to Arizona and switching over my license, registration and insurance in late 2011 - BettyAnne's office never told the state that I had valid insurance thru them. (There is a form they need to fax or mail in). I received a letter informing me my registration had been revoked due to not having insurance. THEN WHY WAS I PAYING STATE FARM EVERY MONTH?!? BettyAnne confirmed I had insurance the entire time and then had a slew of excuses when I spoke with her, including trying to blame the mailman. (Who uses a stamp when you can fax?) She said they would fax over the form to the DMV and my registration would be reinstated within several business days. Obviously this was unacceptable. She screwed up and now I can not drive my car for "several business days"? We like State Farm, but the whole fam-damily moved on over to another agent who actually treats us like a good neighbor!

I have known Betty Anne in a personal & professional capacity for twenty years. She moved her…read moreagency from Florida several years back in the hopes of serving her clients in Tucson, Arizona more fully (e.g., homeowners' insurance is no longer offered by State Farm in Florida). After her relocation, I have worked closely Betty and her team members Lydia & Silvia to help them find ways to serve customers more compassionately and completely in a very challenging economy and confusing marketplace for consumers. Living these values,, Betty Anne and her team helped me understand a very complicated business life insurance policy I put in place to secure my future, even though my agent is in Florida where I live and not in Arizona! They always go above and beyond, and do everything they can to take care of customers in the best way possible.

Soss & Associates - homeinsurance - Updated July 2026

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