It's hard to even give these guys 5 stars. This scale is just to low for the quality customer service and workmanship. Everyone was really nice he showed me around the store answered all my questions and help me make decisions. Ethan why think is the manager or owner was helpful throughout my visit when I called with questions they were answered with honesty and true knowledge 10 stars for my guys at the soundwaves read more

Quick summary: This is a superior shop, I recommend them to anyone that wants to have professional work done with professional results and a great overall experiance. My Supra now blows the windows out with amazingly tuned and properly powered sound. Full experiance below. First of the shop: The shop was very nice. great showroom area where I was able to sample displays and hear differences in different systems. The waiting room was comfy and clean they have a nice couch and tv plus a little playset to keep kids happy. Theres a coffee bar aswell. The whole shop from the techs to the general ambiance gives off the feeling of high quality and gives you a sense of "they are going to take care of my vehicle and do a clean install" which is exactly what they do time and time again. The work: I mainly worked with Mike. He was very professional and you can tell he has full understanding and mastery of his trade as a technician. Right away upon seeing my car (which i had already stripped) he was able to identify the kind of speakers that where installed and helped me understand that what i had already in the car was alot higher quality then the speakers I was planning to have him put it. I told him that I wanted the audio system in my Supra to just simply work and that I was planning to add an amp and sub in the future. Mike spent all the time needed helping me create a sound system that would work as a foundation to build on later (As i was planning to do). He showed me the less pricey options aswell as the quality options, and the best part is I never felt pressured to choose, he let me decided for myself. He basically laid it all out and did all the research work essentially for me. Being a "do it right do it once" kind of person, I choose the products that I knew would be the best quality and work for the platform i wanted to build, and he was able to choose other items that would work perfectly together with the system i wanted. I then handed him my keys. After that, Mike was extremely kind and dropped my wife and I off at the mall across the street where her and I spent our day as they worked on my Supra. Completely above and beyond service. The finished product: Mike and the guys at the shop all helped out and worked on my "problem child car" and created electrical art work out of their wire run installs and component mounting. The car was extremely clean and was EXACTLY what i hoped for. After the install, Mike explained and performed an audio time alignment (which in broken down terms, times the speed that the sound reaches you depending on where you're sitting in the car. This causes all your speakers to work together creating ONE solid sound rather than each speaker working individually and sounding like chaos). Overall: I was more than impressed with the service I recived here, extremely happy with the final product, I was also advised by them that if i had any questions about anything I am always welcome to call or bring it by, they where very professional, extremely sharp and knowledgable of their skill, they dont cut corners, the little extra minor things they had to do; they threw in free of charge. They really worked with me. This is a great shop, I recommend them to anyone that wants to have professional work done with professional results and a great overall experiance. My supra now blows the windows out with amazingly tuned and properly powered sound. THANKS SWC!!! read more

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Wide variety of products - the shop set up is very nice, clean and welcoming. Amazing staff, the owner is hands on with everything and was there to answer any questions I had and provided me with the best options for my price range. Not once did I feel like a product was being forced on me like most shops I have been to. The staff here values their customers and made sure I was educated on my product choice. I will definitely be recommending to friends! read more

Friendly staff!! they don't try to sell you the most expensive product they help you choose what's perfect for your car!!

I own a 2016 tacoma. After frying the factory radio I brought it to sound wave. They worked with me for my budget and did amazing work. I think it's amazing how knowledgeable they are. If they needed to add something they made sure to explain to me why before they just charged me for something. Great exerpeinece. I don't recommend waiting for your car great work takes time and you will wait for a while. read more

I found these folks on the Internet, which typically concerns me for a blind lead. Couldn't have been more pleased with them! The sale was very accommodating and non-threatening, and the installation was flawless, and very open. Five star stamp of approval for this outfit! read more

I recently bought a Porsche Cayman and wanted to have Apple CarPlay installed. I usually use the dealer for everything I need but I decided to shop around. I went a couple places and just wasn't satisfied with the service or product knowledge. Finally I found Sound Wave Customs. I searched reviews from all sources I could find and thought, they can't be this good...HAHA. The funny thing is they were. From the time I walked in the door and was greeted I felt welcome and appreciated. Also they really have a beautiful and clean showroom. First impressions count! After explaining what I wanted and answering all my questions, I got the quote. They were also $1100 cheaper than the dealers quote. Fast forward, they installed the Apple CarPlay and and front camera. I was extremely satisfied! After installation they sat in my car and explained everything to me. I cannot explain how patient, courteous and professional these guys are. I called twice during installation with questions like a worried parent and every single time they answered all my questions and concerns. I could go on and on about my experience but it would just begin to become redundant. Bottom line this is the business I would recommend to anyone. I wish all businesses could model themselves like this one. I would HIGHLY recommend this business to anyone! read more

These people are overpriced and out for their own best interest. I'm surprised they're still in business! I bought a stereo from them almost a year ago and had issues with the steering controls. They said it was usually the steering controls on the vehicle that tends to go bad and that it wasn't the stereo. The guy at the counter didn't even offer to troubleshoot it after the stereo was just installed less than a week from when I came in with the issue. My steering controls were perfectly fine before the install, I just wanted a new head unit. You figured after dropping $1,700 for the unit that they would bend over backwards to ensure the customer is happy. One of the sales turds is prior military and it's sad to see a retired service member lose all morals for that commission. I will not encourage anyone to even buy so much as a key ring from these low life bottom feeders. read more

Please read this anyone think twice don't get ripped off by this guy!!!!!!! I was quoted a price on paper and after install i paid $300 more. Install was supposed to be done by closing (7pm) i went in at 7:30 and still had to wait 3 hours, thatsnright i sat there til 10:30 on a satrurday night. Now i paid more for crappy install but i paid for a sub install and since the installer didn't like the sub working out in factory location no sub was installed. I was left the speaker wire and had to make own enclosure myself after the fact.I should have been reembursed my sub install money at least*. Ok now on to the Amp which was installed unsatisfactory under folded rear seats in cargo area. I said if it worked there ok but the seats fold right onto the sub literally sitting on it, not good for air flow and heating issues. rear cargo area is unlevel & looks like crap as i use this area for work. After install i noticed rear area put together and now i can't use cargo hooks since no thought was used to reinstall car parts making them useless. I also found 2 loose screws not sure where they go, also found a door reflector sitting in seat i had to reinstall myself. The owner could care less about me all he wanted was my money. Too many bad things, i can understand a bad installed amp and they remedy the problem but this install was rushed with no care and they literally couldn't care less read more

Had them replace and upgrade my sound system on my boat. Every time I had a question or needed something tweeked they came out and took care of it. Very happy and will be using them again. read more

Great shop! They solved my issues in a professional manner! Great selection of quality products in a very clean and inviting area.

Had a BT stereo installed in my truck, they did an awesome install and got it done same day! Really happy with their installation.

Product was professionally installed and recommend this place to anybody!!! Pretty quick too.

Buyer Beware: Was quoted 3 hours time for installation of two audio speakers. Their labor rate approaches usury at $145/hr, and they attempted to bill for 9 hours of labor. Fortunately, I have their installer, Adam, on recording stating that it would take him 3 hours to complete. They charge $165 to diagnose a repair or install. They offer no proposal, only an attempt at usury billing upon partial completion of their work. Proceed with caution! read more

I went in and talked with John about auto car starters and and stereos and he gave me an indepth, no pressure, holistic discussion on the categories. A little pricey, but the quality is there is you have the $$$. Very professional, wish they have a few more options but reasonable for small business. read more

Excellent staff, I got a panoramic roof, leather heated seats and a touchscreen stereo system. Very affordable and working time frame was awesome. Their work comes with guaranteed warranty if anything goes wrong at anytime I can bring back and they'll fix it. read more

Avoid this place like it was an Ebola ward. I wish I could find something good to say about them, but after 5 trips and 4 times back in their shop to install an adapter that would allow me to listen to audio off an Ipod, I was given the ultimatum to take the car with a new 4 foot cable hanging out of the dash or they would remove the unit completely. But in either case they would not refund the money for the installation as they had told me they would over the phone. This was for an Isimple adapter they charged me 200 dollars for that retails at Amazon for 74 bucks. My husband and I had seen the display Sound Wave Customs had at the last auto show and had kept a card. I was a little dicey about these aftermarket adapters because I had read many reviews with folks that complained that they had other issues with the systems afterward with things like the nav screen locking up. The store was Va. Beach which is about 20 miles one way. I went with my husband and spoke with the owner, Ethan and he sold us an Isimple unit that he was charging 200 for plus 2 hours of labor time. The next week I had to return for the install for that and a remote starter system, another long time wish for my car. I ended up staying there from about noon to well past closing time since they had problems with the audio unit not working after it was all installed and buttoned up. They told me they had to reprogram the unit and it took over 2 hours just to do that. The unit worked for a day and then stopped. I called in and made another appointment for that following Friday at which point they told me it was the Apple connect cable to the IPod. I went and got a new cable and it still didn't work. Again I called in and they told me to bring it back in. So the third week in I brought it back and them took it all apart and then swapped out the cable from the unit to the front of the dash. Again, it worked for about a day then stopped. In the mean time I was on the phone with the Isimple company and they told me they should have swapped out her unit the first time I brought it back in. I went back again (remember this is a 20 mile one way drive each time) and they told me that I didn't have an appointment and they wouldn't touch the car. I made an appointment for the following Saturday and my husband went with me. They agreed to replace the unit. It lasted for about 2 days this time. I called and talked with Ethan, the owner, who agreed to remove it and Ethan made the appointment for the next Friday at noon time. I've lost track if it was at week 4 or 5 at this point. I arrived on time for the appointment but Ethan was not there. He came in about 1-1/2 to 2 hours later. I was told by one of his employees that Ethan had called and told him to give me an ultimatum for a new cable or pull it all out but no money back. I let them put the new cable in since I would be out all the money and would not have her audio input. When I received the car back, there was a 4 foot long cable sticking out of my dash that had cable ties to the smaller earphone jack cable. Trim pieces were loose as well. And several times when I got the car back, I could smell cigarette smoke inside. In all these trips, I never dealt with the same tech twice. Some of these guys were very nice, but the owner Ethan was much less gracious, especially as this whole saga ran its course. If you really want to have one of these units installed check with the manufacturer for an alternate reliable, reputable retailer in this area. read more

Always leery when you walk into a place and see a sign that reads "for all the hagglers we will happily raise the price to give you a discount". Classy. Funny enough, that seemed like exactly what happened to me. I was quoted a certain price for a simple head unit installation and was told I needed a factory bezel piece which I bought. I got a call saying that the piece wasn't fitting properly which struck me as odd as it was an oem factory piece. This required an hour of shop time which brought my grand total to $250, which was more than $100 over my original quote. The work was professionally done but it just seemed like a lot for a head unit installation and I couldn't help the feeling that I just got gouged. read more

Ethan and his tech team are the greatest. They are busy... because they are that good... and that is a good thing. They are skilled at what they do, all of it. The store offers a wide variety of services and products. If you do not see it, just ask. They did a spoiler, back up monitor, and HID ballast for me. Ethan is straightforward and easy to talk to if you are just exploring options to get the facts. I highly recommend them. read more

Ethan and the entire crew at Sound Wave Customs were as professional as one could hope to find. I had them install heated seats and a back-up camera. I was not surprised to receive a call from them indicating the seat construction was different than what they anticipated, and so an additional piece of equipment was needed. No worries, they had what was needed and the job got done. The camera installation was performed with no issues. I found their communication to be top-notch and they spent as much time as I wanted explaining how everything worked. I will be using them again and will recommend them to anyone looking to have after-market work done on their vehicle. read more