they take care of your dog as it was one of their own. excellent place for uour pet!!!…read moreJohn H

I visited after passing by to inquire about services. I received a very thorough tour of the…read morefacilities & pricing. The owner was very nice, professional, and detailed. I was told that they were already booked up for Thanksgiving, which was right around the corner. However, I received a call that they had something open up, and to go online to fill out some paperwork. I also had to do a 'trial day' to see if my dog would be a good fit. This would be a paid visit, but after the trial day was over, my dog would be able to board there. The staff I met were friendly, and existing clients, very kind. After my dog's trial day, I was given something like a report card with notes about how he did that day. The owner assured me my dog was fine. I was told that his temperament, age, breed, etc., was well adjusted based on their standards. However, then I was also told that my dog needed a particular vaccination to be allowed to board there. The owner suggested a vet that would be at her kennel the next day or so, and would put me on the appointment list. I arrived at my vet appointment on time, but there was already a long line of people. When I told the vet technician that I had an appointment, they said there were no appointments. It was a first come, first serve basis vet clinic. Although it was an inconvenience, and misunderstanding, I waited patiently in the cold for almost 3 hours. My dog got his vaccine, and I paid the bill. I scheduled to leave my dog for a little over a week (9 days) on Thanksgiving week. On drop off day I was told that I had to pay for the entire visit up front, which I was unaware of, but still made the full payment. I remember the riotous choir of barking dogs in the kennel each time I drove onto the property, that I hoped would subside after I left. Yet the "Bark & Roll" greeted me each time whether I liked it or not. In hindsight, it is very strange behavior for dogs. In my experience, they usually quiet down and reach a calm stage at some point. Drop-off had gone well, and I received a couple of updates that my dog was doing well throughout the week. Unfortunately, the day before my dog's last day at the kennel, I was called and told that my micro bully puppy had bitten the owner's husband badly. Her husband was in pain, might need stitches, and she would send me pics of his hand so I could see the bite, which I never received. I apologized, respectfully, on behalf of my dog. My dog was just a year old at the time, socialized, had a stable home environment, understood basic commands, and had no history of aggression, or biting. I had never even seen my dog growl at another dog. So the whole situation was very confusing, upsetting, and unbelievable to me. Likewise, the call from the owner was also strange. It almost sounded like there was joy in her voice as she told me this bad news. There was no regretful or apologetic tone for not being able to handle my dog properly. Nor did she accept any responsibility as the human authority in the situation. I grew up with dogs and as an experienced dog owner, I know that you don't immediately blame the dog without investigating what the human in the situation was doing first. Many dog aggression issues stem from the humans that are taking care of them, the energy that those humans give out, and also the environments they keep them in. The owner went on to tell me that they kept my dog's kennel covered with a sheet as he barked at the other barking dogs and lunged at the door. I do not understand how this treatment should make a dog feel at ease in a new environment that now he cannot even see into. I believe covering his kennel might have made my dog feel more on edge, anxious and unsafe. Instead take him outside with other dogs, play/show him affection, and spend time with him to mitigate any possible aggression. I was grateful that I could get my dog the next day, the agreed upon last day of his boarding. I arrived at the kennel early that morning. The owner smiled inappropriately at me, and berated me about how bad my dog was, and how they "tried", whatever that meant. There was no concern for anyone else's well-being in her voice or attitude-it felt narcissistic. I quietly rebuked that shame, and condemnation; ignoring her cruel negativity. I glanced at her husband, with a mix of sadness, regret, and grief in his eyes. He put his head down slowly. It seemed as if he wanted to say something to me, but wasn't allowed to by some invisible force. I needed to apologize to him, get more of the story, but there was a tangible oppression that hung in the room. It said just get my dog, and flee that toxic, uninviting environment, and never look back. Maybe the barking dogs know something that we don't. As the kids say today, this place is sus! Stay far away!