I've unfortunately developed a network of doctors that I've come to depend on - I say unfortunately as it implies I'm falling apart, bit by bit. But, at least I know I can come here and receive such thorough care. Dr. Seidman is awesome. Period. I foolishly had been walking around with a wrist that was beyond Tylenol's magical healing properties for months. He examined the wrist, explained what was going on, gave me recommendations for treatment, all while being friendly, professional and thorough. Honestly, I felt better just knowing what was going on and what to do about it, instead of imagining . . . the worst! Yes, it's a busy office but, so what? You won't be overlooked, you'll be seeing caregivers who are up to date on the latest treatments and 2 Pond Park has like the easiest medical offices in the world to park and access. No excuses, go and get yourself fixed! read more

Impossible to make an appointment. Nobody picks up the phone and it starts with an AI answering service. Finally gave up after three calls.

I wanted to give them a better review and I should have known from the AI answering service that the customer service would be terrible. You can not speak with a live person when making an appointment and when I tried to go on their portal and upload my insurance cards, it would always say error. Making an appointment shouldn't be this difficult. I finally got an apt with Dr. Geary but was told it was his PA, Matt. We waited over 2 weeks for our apt and the day of the appointment a few hours before, I actually got a call from their office, a live person and they canceled our appointment saying Matt was sick and no-one could see my daughter for her appointment. I was shocked a the last minute cancellation and that no-one could see my daughter when we have been waiting patiently for weeks. So unprofessional and maybe for the best as you can tell they do not care about new patients. The person who called seemed impatient and busy. Awful experience from beginning to end. read more

Dr Ayers please read this What happened to the "well-oiled machine"??? That's what it used to be until they got too big for their bridges. Now there is a virtual assistant to make appointments??? Really?? Also....It is unacceptable to have to wait for an appointment 2 wks from now when you have terrible pain in a joint. Turned out to be bursitis of both shoulder blades. Not fun. Also, the office staff (after the appt) was wondering why I saw a doctor that specializes in "elbows to hands" Something is wrong with this picture. read more

South Shore Hospital ER referred me to South Shore orthopedics after two fractured fingers and partial amputation. SSH Hospital care was great but my referral to the orthopedics group was never answered. i was fortunate to be seen by Dr Helm in Weymouth MA. I don't understand why my referral for an emergency was ignored and I pass my experience along to others. Very positive results with Dr Helm! read more

I am filed a formal complaint against Dr. Binedetto and Kaitlin at South shore Orthropedics 2 pond, Hingham, MA for unprofessional conduct, patient intimidation, and the threat of active patient abandonment. During my daughter's appointment on 7/14/2026, while seeking care for an ongoing injury, both became hostile against me when I was advocating for my daughter's recovery timeline. Dr. Michael R DiBenedetto verbally threatened to my daughter from the practice on the spot. As a vulnerable, injured patient, she was subjected to extreme emotional duress and only received continued care after she broke down crying. This behavior violates the AMA Code of Medical Ethics and poses a direct threat to safe patient care read more

I visited Dr. Michael Rowland for a consult on knee surgery. I found him to be condescending and rude. He asked questions that I considered unprofessional and seemed to imply that I was ignorant about my condition. He did not listen to any of my ideas and suggestions. My brother accompanied me. Dr. Rowland performed 2 hip replacement surgeries for him, one less than 5 months ago and did not even recognize or acknowledge him. Needless to say I will not be seeing Dr. Rowland again nor would I recommend him to anyone. I have since found a doctor whom I trust and will have knee surgery performed by him. read more

When we were referred here by a local urgent care (they sent over our daughter's X-rays without asking us where we'd like them sent), I was very hesitant to go back after my horrible experience. I have to say the 2 times we had to go for our daughter, it was a great experience. If you pre register online, you can check in quickly in their mobile line. Even though the waiting room was packed and I still refer to the place as a factory, we only waited 5 minutes or so each time. Our last visit, we were in and out, including getting X-rays, in 20 minutes. Emily Zaleski Physician Assistant, was wonderful. So good with our daughter. Didn't make us feel rushed. Took the time to explain everything. Felt like she genuinely cared. While I wouldn't come back here if I had an extensive issue, for a kid's broken toe, it was a pleasant experience. read more

Care was horrible it took my primary care doctor for to give me a ultrasound to find a baker cyst in back of my knee , I had already seen orthopedic at this junk factory and what I got for my trouble was a shot and you need a knee replacement, meanwhile I told him about the excruciating pain I had behind my knee an calf just dismissed it although pain in my knee subsided the baker cyst wreaked havoc till I went to see my primary care who LISTENED and helped this place is a joke visits with the doctor are about a minute and a half and out you go , no talking just choices here's your shot or take a surgery and then they will talk absolutely a shit hole. 15 years ago I had shoulder surgery Dr. Rowland performed it it was Flawless great doctor till this day can't say much for the asshat I saw this time I'm going to spare his name cause I have nothing good to say but he knows who he is . There sole job is to eliminate your pain and have some human courtesy this man has neither. read more

Dr.Mike Geary was kind, prompt and professional. He diagnosed my hip bursitis quickly, gave me a cortisone shot and suggested PT. The shot gave me relief from the pain within 48 hours. read more

My wife was on the phone for 3 hours on hold waiting for an appointment. I was able to make an online appointment after hearing this. We will wait to see how long it takes to return our request. Totally unacceptable. read more

Dr. Rowland treated my hip pain - first conservatively and then with a total hip replacement. He and his staff and everyone in this office are very professional, very efficient and answered my questions and made me feel at ease throughout the process. They also seamlessly wade through and provide paperwork; and I never had to worry about that part. I would not hesitate to recommend this practice. Also, shout out to Claire upstairs on the third floor who literally walked me through the physical therapy aftercare. Not only is she a therapy GENIUS but always made me feel like I had her full attention and felt she was truly invested in my full recovery. If I wasn't so happy to be walking normally again I would miss her!!! Thank you to everyone who helped me be pain-free! read more

My experience with 2 of the Doctors were both horrible. I would find another Orhtopedic office they were horrible I am looking elsewhere for 'better quality - care'. They fall short in every way: Phone system tree did not work long hold times Return Calls took multiple days Time to get appts long long time Dr time with Patient faster than EOB shows Dr Communication big gaps Dr attitude rude and dismissive Request to re-take xrays that were just taken - the second time I objected which was not well received Re-sending orders for tests already taken? Office communication - mulitple emails, portals, messages for items completed I walked out and will not return - read more

Waited on hold for over 30 minutes 2x. Thought I'd try via web for an appointment. No one ever called back.

First off when you walk in don't expect any kind of warm welcome. Not all but majority of front desk staff is by no means friendly. This office is more concerned with co pays etc. second they make you keep a card on file so if you owe any money after co pays and insurance they will use your card to withdraw what's owed prior to advising you that your card will be used to pay for said balance. Third - Front desk staff in my experience is rude and condescending. Fourth If your surgeons leaves facility such as mine did Dr Karasinski don't expect to receive a letter informing you that your surgeon left. When I asked on phone if letters were sent out I was told yes. I never received a letter. I also asked if a letter was sent it should be in my file and was then told "I have no idea". Well perhaps you could find out! In my eyes extremely unprofessional office. There invoices are extremely confusing to read as well. Think twice about this facility. It's a factory of patients in and out but again more concerned over there co pays for your 2 min appt with either the PA or your-surgeon. 0 Stars given!! read more

The doctors are great but the office is a disaster. Waited an hour for a 15 min appointment. It seems you are overbooking, and patient respect is zero. If I showed up late, you would make me reschedule. Other patients waiting have the same complaint and won't be back because of it. Patients have lives and responsibilities, and to make someone wait that long is unacceptable. The last time I was there I spent 20 min standing in line even though I did mobile check-in. I will never recommend your office and it is a shame because the doctors are great. Your greed will lose you business. read more

Terrible. Doctors are in and out in under 5 minutes with an uncaring attitude. If you have issues which are connected it's two appointments. Wont even discuss things. They do not listen to your concerns. Billing practices are abhorrent. Absolutely ruthless. Come after you for decade old bills, incorrect Billings. Waste of time, money and energy. Go elsewhere. read more

I had a family member go to South Shore Orthopedic recently. After going to them for 5 years for some orthopedic issues, and receiving medical care and injections if needed. On his most recent visit regarding a lower body pain issue, he was told that "there is nothing more we can do for you, and maybe you can look into perhaps a good walking stick or maybe acupuncture"? He had been getting treatment for 5 years and could you ever imagine a doctor ever saying something like that to anybody? So much for compassion and sympathy. Not even a referral to someplace that can be of better assistance. Avoid this place at all costs. Sounds like they will use you if it is easy for them and your insurance is good. If I was the doctor, I would start looking at retirement options. YOUR services are no longer needed Dr. Lempke. read more

Another appointment, same experience. Packed waiting room with long check-in lines that don't move. They have four people working at the check-in windows yet only two are helping patients. Why is this?! As I've said before, time to throw out the playbook and overhaul how scheduling is done. The patient experience is a nightmare. This NEEDS to be better. read more

July 30, 2024 injured in a very serious accident, dislocating my leg, and ripping all my quad tendons, Taken to shore hospital by ambulance, could not say enough about south shore hospital, it's ambulance drivers, Weymouth fire department, the hospital personnel .after my stay in the emergency room, I was recommended to go to south shore orthopedics. I was immediately made an appointment, where I was seen by Dr. John Kadzielski. I was for imaging and evaluation. I needed surgery immediately. The entire staff couldn't have been any nicer. Making a scary situation. As comfortable as it could be. I went into surgery and well, knowing everything I needed to know everyone was knowledgeable and explained everything to me. After surgery. I was well informed on what I needed to do and how I should do. it the staff was amazing. At this time, I was told in about four weeks to six weeks I would start physical therapy. After multiple visits by the physicians assistant and the surgeon himself. I was cleared for physical therapy. I started physical therapy. At South Shore orthopedics. For 10 weeks I was in a mechanical brace. Melissa Kennedy. Was my physical therapist. Explained everything very carefully. I instructions to a T! 4 1/2 months later, I am back on my feet doing well. Thanks to the great care of South Shore orthopedics and their amazing staff. I am a 67 year-old very active person. Because I followed their instructions to a T. I am way ahead of schedule. I couldn't be any more pleased! The entire experience has been wonderful from beginning to end. I still have more physical therapy. But I am on my way to being 100% thanks to the wonderful people at South Shore orthopedics! read more

My experience with the facility is abysmal. My loved one cannot get a call back, zero explanation as to why his appointments are not approved. We then call his Ins & they say no request has been submitted and prior authorization is not required. He has been a patient of theirs for years & this happens a lot! No excuse! He is a senior citizen and is in severe pain ! Time to find another provider! read more

John Kadzielski, MD was a poor communicator, did not listen to his patient and pushed his own agenda. Post-surgery outcome is poor, and more problems with the patient ensued. read more

The ad for South Shore Orthopedics says they will get back to you in 48 hours. Not True ! THIS IS A LIE not only not a guaranteed appointment they do not get back to you. Please fill out the form below and allow our office up to 48 business hours to contact you. Please note that this is not a guaranteed appointment. Thank you! read more

No complaints once you get to see a doctor, but their scheduling process gets an F. Their website offers you the option to request a visit, but then it's ignored or goes into a black hole. After my visit, I was told the office would contact me to schedule a procedure, then again, crickets. 10 days later I have to call them. Followup also gets an F. Do better! read more

I had a total left knee replacement in July 2021. It went so well. Dr Geary is the BEST

Dr K is amazing... both knowledgeable and personal. He removed a cist from wrist and helped me with a broken ankle in 4 places. Today my ankle is like nothing happened and my wrist the same. I recommend him highly. I won't go anywhere else...and neither should you He's just simply the best!!!! read more

My mother fell and hurt her hand. We took her into south shore Othopedics and the staff and service was outstanding!there was a line when we got here but it moved quick. The staff was very nice and took great care of my mother. They took the time to explain things that we could understand and made sure that she understood. I wanted to write this review because I saw that they only had 3.5 stars on Yelp and feel that they deserve better. read more

This place is really great! They are efficient from the minute you get to the front desk. Nice, polite folks get you checked in and then after a quick seat, you are usually quickly called to the examination, etc area. Everyone I've interacted with has been great - from check in, to those who escort into the back, x-ray techs, cast and splint area folks and, last but not least, Doctor Seidman and his whole team. They've all made a pretty nasty skiing injury at least a little easier to deal with and helped me heal. Thanks to all of you! read more

This place is like a conveyor belt. Churn and burn. No personalized care at all. And barely any information. If your experience is anything like mine, you'll see a doctor for about 90 seconds, he'll say you need physical therapy, and they'll kick you out the door. read more

South Shore Orthopedics is amazing. I am being seen there by Dr.Seidman for my right hand/wrist. He is a great hand specialist. He makes you feel hurt and important even though he is so busy. The staff there are all very kind and patient. It is also a modern, clean and comfortable office with all of the new technology that makes appointments go smoothly and quickly. They are very good with returning phone calls and not putting you on hold with crappy elevator music for long periods of time. read more

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Ugh. The doctor I saw was the most disinterested, uncaring medical professional. I won't be seeing him again. Be sure to NOT give any debit or credit card information. They will hit you with "recurring" charges that you don't know about. I'm on the phone with my bank right now with a fraud complaint. What a scam. read more

I recently had rotator cuff surgery and have no complaints about SSO! Dr. Rowland is terrific. Every one I encountered was kind and professional. I highly recommend South Shore Orthopedics. read more

Very poor experience. Lack of bedside manner, lack of information...I had to ask all of the questions and still didn't really understand some of the answers I was given by Dr. Marchetti. Hendrickson was helpful. I continue to have issues and they don't care or call to follow up even though they knew I was having issues. I reached out several times via the electronic patient gateway after my surgery and I kept being blown off and told to wait for scheduled follow up visit. One year later I still receive electronic questionnaires to check in on my progress and quality of life, I express continued issues I am having, and still no one calls to follow up. They are like a factory line there ushering patients in and out and no real whole patient care. I went into Boston to specialist and was told they wouldn't have done the same approach that Marchetti took. I will never go back and tell anyone that has issues, to go elsewhere. read more

Dr. Seidman is nice enough and I think he did a good job on my carpel tunnel surgery (the jury is still out on the benefit but the incision healed well etc.) but several things happened that have soured me: 1. Dr. Seidman was 1 hour late for a follow up appointment 2. There was no specific follow up physical therapy prescribed just "use as normal" - I had to look up the treatment online on my own (finger and wrist exercises that really helped) 3. They are affiliated with "South Shore Health" (SSH) but it is a separate entity. The extremely similar names has caused confusion 4. I continued to get bills from them months later (for this reason or that reason - to them it makes perfect sense but to me it just feels like you are being milked to death - especially after paying thousands and thousands via insurance and out of pocket) and finally I paid my final bill and they confirmed everything was "zero balance" 5. Then a month later (at 7am via email - wonderful way to start the day) I get another bill from South Shore Health(SSH not SSO) out of blue - I call South Shore Ortho (SSO) they explain that they use the facilities of South Shore Health but are 2 separate billing departments - at this point my head is starting to spin especially after I thought this was case closed. I was transferred to the program director who is new to the job and said he would get back to me. I apologize for getting upset on the phone but please try to understand how it looks from my perspective. To their credit both the program director and initial administrator assistant were calm with me 7. Then I have to call South Shore Health (SSH). I try to set up my account to their portal (yes you need 2 portals to pay your bills or at least understand them) but the activation code is invalid. Finally after entering all sorts of info on the site (including my County name??) they said in a few weeks I'll get my activation code 8.South Shore Health (SSH) hung up on me 9.I call South Shore Health (SSH) back and finally I just agree to pay the bill (without really knowing what's it's for) so it doesn't go into collections, etc. It felt like extortion This reminds me of how Sears would have to separate cash register + return systems for the upstairs and downstairs in Cambridge. Pure Byzantine insanity. We saw what happened to Sears. I know it's just the system but is it up to me to change it? We do have choice there are other surgical options and organizations out there I hope they can get their act together and integrate the billing, respect the patients time, and also provide bona-fide post-operative instructions. As a customer, when they (SSO) tells you that you have 'zero balance' you take that at it's word. As a patient I did everything I was supposed to. Showed up on time, paid on time, followed the instructions, etc... My game was A+ why can't I get the same in return? Bottom Line: Dr. Seidman is nice guy and probably an excellent surgeon but the system surrounding him is painful. I would be reluctant to work with SSO or SSH or SS* again read more

8 weeks from my accident AND in constant pain, I got a diagnosis: herniated disc. Now I have a treatment plan....oh, and I needed a copy of my record and saw he altered his recommendation for my treatment! read more

I was using Crutches and had my appointment on a Snowy day. The entrance to the building was a death trap with wet floors - not conducive to walking on Crutches. After entering the system here you are just a number, bringing in money. It seemed the Doctor was in such a hurry to fix the easy part of my Ankle Fracture, that he completely missed 2 more breaks. How does this happen? They had me on the " conveyor belt" of care all lined up and totally impersonal. If you are looking for mass care this is your place. If you are looking for caring, compassionate care , this is not your place I got a second opinion and boy was that the best thing I ever did read more

I don't know anyone who has enjoyed a trip to the orthopedic surgeon, so my five stars are for an unpleasant job well done. South Shore Orthopedics treated my lateral tibial plateau fracture efficiently and with a smile. Over 3 months as a patient I am continually impressed with how quickly I get through x-rays to see my doctor (I wish other Dr. visits were this speedy!). I'm always able to make an appointment next-day or within a business day; I've had no trouble on the phone or in-person; they recommended a great list of PT providers and the SSO staff seem to love their jobs. The only hang-up was in receiving a travel insurance form my Dr. had to sign: this took about two weeks including postage but I'm still satisfied with the turnaround time. I would be wary of the number of one star reviews on this site. I'm sure the number of satisfied SSO patients dwarfs the few who have had legitimate but unfortunate bad experiences. I'd wholeheartedly recommend SSO. read more

the supporting staff works hard,considering the amount of patients they see daily. the surgeon I've had the unpleasant experience of dealing with, on the other hand, is a narcissistic, toxic person. he's nothing but a BUTCHER who REALLY doesnt give a rats ass about anything regarding his patients. he doesnt care about pain management after surgery, just screwed up my surgery and now is trying to get me under the knife again. I've been in nursing since 1990 and I've NEVER dealt with anyone as heartless as michael marchetti. i wouldn't recommend him to my worst enemy read more

Almost 10 days and counting... Still no call back but my yelp review created an email chain. Very concerning if people put their health in the hands of South Shore Orthopedics!!! read more

Most unprofessional practice. There is an enormous amount of unaddressed overpayment's for services rendered at this practice. If a patient pays more than they are required to, this practice never notifies the patient. So it seems that they plan to keep these payment's indefinitely, which is illegal. Be aware of dishonest and money hungry practice and new practice administrator. read more