They are the best bet of any CU or Bank around. If you can get in.read more

I'm rarely in this part of Norfolk, but I needed to make a last minute stop. I felt bad for walking…read morethrough the doors literally 10 minutes before they closed for the day. I must say that every single representative that was working today was delightful and personal. My transaction was handled quickly and I left feeling like I had not JUST a pleasant experience but an enjoyable one too which is very unexpected. Next time you stop by, ask for Imani. Thanks for the attention to customer appreciation!

Fast and friendly service without any pushy up-sales techniques. This is my goto bank when I'm in…read moreNorfolk. Quick and easy business transactions with a smile.

I've had mixed experiences at this branch, but I think it deserves a solid 3 star 'A-OK'. It's in a…read moregreat location and has a drive thru ATM (and just added their second machine...finally) which is even more convenient. Oddly enough, I find myself having to come inside more often than not so I've talked to many of the employees here. For just general tasks, the front desk gets the job done (and about half the time with a smile). They aren't the fastest bunch and last time I was in, an employee asked a customer who was depositing a self proclaimed 'big check' what he did for a living. I guess this isn't a big deal for some, but I think that's infringing on the privacy of someone who might not be comfortable. Having said that, they are generally friendly and ask how my day is. Sometimes the friendliness gets in the way of speed, however, since I've never seen more than 2 people working at the desk at one time. I sat down with a personal accountant to figure out the best credit card option through the bank and not only did the employee take a personal call while I was with her, but she did not seem to be knowledgable at all about my options. After figuring that out 20 minutes later, she recommended I call customer service for more information. It's not the worst BofA branch, but they could use a little improvement.

I usually dread having to go into a bank to do business,but not at this one. From day one the…read morecustomer service I got was great, made me feel welcome. Seems like they are understaffed but I always get great service! The bank teller is always very courteous and knowledgeable with me!!

​First and foremost, let me suggest that you remove all of your assets from this BB&T Branch and…read moreget on over to the Farmers Bank on Southampton Parkway where you will get superior 5-star service from people who care about you and your loved ones. My incapacitated father is stuck in an Alabama hospital​, 879 driving miles away from anyone that cares about him. I've been working with this BB&T Branch for weeks, trying to get information required by a guardian to make decisions that a guardian has to make for incapacitated persons. I first approached this BB&T Branch with an Advance Medical Directive and my Birth Certificate, showing that I am the son of said incapacitated person. I advised them that I would be traveling to Alabama to go before a judge and get the required documentation needed to take care of my father. I did just that. I took several days off of work, without pay, paid $175 for fuel and another $160 for a motel while in the Alabama area. I attended probate court and was assigned the guardian and conservator of my father. Now my father is bed confined in a hospital with no one there to visit him or check on him. In order to transfer him to a nursing home, I need to verify his income from the banks (simple monthly deposits). This is required of a guardian that fills out applications for Medicaid and/or admittance papers for nursing homes. Everyone single one of my Dad's banks followed the direct order from the court except for BB&T. BB&T is refusing to follow a court order and allow me to take care of my father. BB&T is the sole reason my father is still in Alabama, awaiting to be transported closer to home and admitted to a skilled care center where his family can visit with him daily. This BB&T Branch has the pain and suffering of a 72 year old incapacitated man on their hands and all they care about doing was going home on Friday evening to enjoy their weekend, while my day lays in a bed 879 miles away from his family. The other day I took the same court paperwork to the Farmers Bank on Southampton Parkway, FIVE minutes before they closed. They made copies and said they'd help me the next day. I got off at 3 PM and by the time I arrived at Farmers Bank, they had everything I needed done! I was in Farmers Bank doing business for a total of 10 minutes (5 minutes each day) and accomplished more than I've been able to do get done with BB&T in several visits with that past few weeks. So when I say go and get 5-star service at Farmers Bank on Southampton Parkway, I don't mean do this because I had a bad experience with BB&T. I mean go get 5-star service at Farmers Bank on Southampton Parkway, because you and your loved ones deserve to be treated like you matter! I'm hoping The Tidewater News will publish my letter about my experience with this BB&T Branch.

This is a very small banking center. I have taken my grandma in here a few times. There is a small…read morerow of chairs for people waiting like me or waiting for a private bank associate. I only saw two private desks to conduct business and did not see a bathroom available for customers at this location. The line here moves fairly quickly. Once a long line of customers forms, right away two other bank tellers will come out to assist making wait times decrease significantly which is very convenient. My grandma is hard of hearing and is slow at conducting business which can frustrate young professionals at times. However, the bank tellers at this location were patient, kind and accommodating which was nice to see. I will continue to take my grandma to do business at this location. They also have one ATM right in front of the building and a drive-thru ATM at the back of the building. Their parking lot is on the small side with handicap parking available right in front.

I love the no card access idea. I always forget my card at home so they sent me a code and I was…read moreable to access my account without my id.

Nice location - across from the light rail station and the mall. We set up our first account in…read morethe area with Kareem - very nice guy. Only thing was it's going to take 18 days for them to process our out of state deposit refund? What's up with that? If you're depositing a large check from an out of town bank make sure you ask how long it will take if you need access to the funds right away.

My experience with Wells Fargo bank has been absolutely miserable. You would think with all the bad…read morepublicity about opening fake accounts they would treat their longtime customers better. What happened was when a rate on my credit card expired, my monthly payments more than tripled. They are calling me day and night. I have a record of what may be more than a dozen customer reps have saying some very stupid things, such as closing my account. That would totally destroy my credit. I have a job and I am working off the balance. But couldn't they consider that I've been a customer for decades and reduce the interest rate? They keep saying I must call but then I do and they go round and round and round in circles- never resolving. I cannot wait to close all my dealings with Wells Fargo and go with a credible Credit Union. Shame on you Wells Fargo.

The folks at the physical bank and phone services are very nice. My review is about Navy Federal in…read moregeneral. Banking with them was great until I applied for a Credit Card through them and they set up auto payment which unbeknownst to me were being paid 2 days late. I called and asked them why and they said "Whoops." Adjusted to pay on time. Too late, my credit was negatively effected. Then, two times vendors double charged / overcharged my account. NF certainly should have alerted me when a large online vendor charged my account $375.18 twice in a matter of 90 seconds. Instead they fought me tooth and nail. Both times, vendors provided written testimony of their mistakes but NF repeatedly found in favor of the vendor. I had to DEMAND that they actually READ the evidence the vendors and myself provided. It took about 2 weeks in both instances for NF fraud dept. to do their job. Very frustrating! I decided it would be safer for my financial safety to close my accounts (savings, checking & credit card) the first week of Feb. But, in late March I got an overdraft notice in the mail saying I owe THEM $9.83. I call, put ON HOLD, then operator explains that the overdraft fee is because there is no money in my account" and I say "That's because NF transferred my money to my new bank when I closed my account six weeks ago." Her response "Your accounts are not closed. How would you like to pay this $9.83?" Me: "I don't owed you $9.83... If anything, YOU owe ME $9.83 for making me go through all this again!" ON HOLD. Account Management picks up and closes Savings and Checking and waives $9.83. ON HOLD again. Have to listed to prerecorded message. Wants to put me ON HOLD to transfer me to Credit Card services! I demand a supervisor . ON HOLD.... Supervisor is apologetic but frustratingly disaffected. Supposedly all my accounts are closed now, but I can't be sure because they're having issues with their website '502 Bad Gateway.' You just can't make this sheezio up!

I have been doing business with them for over 40 years! They know banking inside and out. They…read moreprovide great savings plans with the best interest around. Their staff are super helpful, accurate and speedy. The environment is well designed and the banking hours are convenient. I wish they would bring back the coin counting machine; rolling coins yourself is very time consuming and difficult to do with hand arthritis and poor eyesight.